1st line Work, Jobs in Desborough, Nth (with Salaries)

2nd Line Engineer
Bechtle UK —Northampton
- £30,000 - £35,000 a year
- Weekend availability
- Hybrid work
- In-person
- Training & development
- Communication skills
- Annual leave
Quick apply
2d
IT Engineer (MSP)
Mark1 IT Solutions Ltd —Melton Mowbray
- £36,000 - £40,000 a year
- Weekend availability
- Travel
- In-person
- Up to 25% travel
- Free parking
- Paid training
Quick apply
10d
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
1st/2nd Line IT Support Engineer
Microbyte Solutions Ltd —Peterborough
- Full-time
- SharePoint
- Computer skills
- Communication skills
Quick apply
10d
Applications Support Technician - Level 1
ASSA ABLOY —Olney
- Communication skills
IT Analyst
Billing Finance Ltd. —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
4d
IT Analyst
Billing Finance —Northampton
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
- Employee assistance programme
4d
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Guest Experience Host | Ford
Calex UK —Daventry
- £26,500 a year
- Part-time
- Microsoft Word
- Customer service
- Computer literacy
- Annual leave
- Employee discount
4d
Student Communities Development Coordinator
University of Leicester Students' Union —Leicester
- £26,228 a year
- Full-time
- Supervising experience
- Project management
- University
- Health & wellbeing programme
Quick apply
9d
Student Activities Development Coordinator
University of Leicester Students' Union —Leicester
- From £26,228 a year
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
Quick apply
9d
Teacher
Rockingham Primary School —Corby
- £32,916 - £51,048 a year
- Leadership
- Communication skills
- School
- Employee assistance programme
- Employee discount
Compliance Administrator
Amey Ltd —Northampton
- Full-time
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply

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1st line jobs near desborough, nth

2nd Line Engineer

Bechtle UK -
Northampton

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
2 days ago

Benefits

Employee mentoring programme
Annual leave
On-site parking

Qualifications

MCSA
Incident management
MCP
MCSE
Project planning
CCNA
Incident documentation
Internal department liaison
Network infrastructure
Equipment installation and commissioning
Technical support incident logging
Network support
Technical writing
Customer support
IT incident logging
Training & development
Citrix
Incident log maintenance
Communication skills
Help desk

Full job description

2nd Line Support Engineer

Bechtle are Europe's leading IT solution as service provider.

As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.

Job Role Responsibilities

Provide 2nd line technical support for all customers
Ensure customer incidents are resolved as quickly as possible (on and off-site)
Take responsibility and exceed department Service Level Agreements
Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
Provide technical guidance to the helpdesk team and field engineers
Create and maintain strong relationships with other business units
Ensure that customer and office solutions equipment/goods are installed to appropriate standards and industry best practice
Provide occasional support of managed services operations, including involvement of weekend tasks
Provide assistance to service team for technical design, implementation and support of customer incidents and projects
Undertake customer audits and create appropriate documentation
Create and maintain suitable customer infrastructure / service documentation
Assist with the planning of internal and customer project work
Accountable for the change control process and the upkeep of digital records
Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly
Assist in the training and development of service helpdesk staff and field engineers
Work under own initiatives as part of the service team to ensure high quality support to clients
Undertake tasks identified by service helpdesk, service team leader or technical manager
Undertake any other duties as required, which are deemed necessary to satisfy the needs of the Bechtle
Ensure incident information is recorded accurately and in a timely manner
Ensure jobsheets are accurate and completed daily
Keep appraised of new and emerging technologies
Seek and highlight additional opportunities whilst reviewing customers infrastructures
Suggest improvements for the on-going development of the service department

Job Requirements

Excellent customer communication skills
Can work on own intuitive.
Good written skills on job reporting and documentation.

What we offer

Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
Salary £30,000 - £35,000 Depending on experience
Location – close to the centre of Northampton with a modern, up to date living space
Culture – Social events, Supportive, Fun, Hard working o Perks – Incentives (holidays, vouchers, lunches, spot prizes)
Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
Subsidised health care/medical benefits
Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent o Progression Plan – training & mentor programme.

Experience

Minimum 2 years’ experience in a role of supporting servers, networks, printers, PC’s and applications.
Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations.
Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable.
Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc o Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.

Reports to: Service Desk Team Leader

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

1st line jobs in desborough, nth

2nd Line Engineer

IT Engineer (MSP)

2nd Line Support Technician

1st/2nd Line IT Support Engineer

Applications Support Technician - Level 1

IT Analyst

IT Analyst

Service Desk Co-ordinator

3rd Line Service Desk Engineer

Guest Experience Host | Ford

Student Communities Development Coordinator

Student Activities Development Coordinator

Teacher

Compliance Administrator

Senior TechOps Generalist

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