3rd line it support Work, Jobs in Didcot, Oxf (with Salaries)

IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- SharePoint
- In-person
- Free parking
Quick apply
1d
3rd Line - IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
2d
First Line IT Support
5G Communications Ltd. —High Wycombe
- £21,000 - £24,000 a year
- Full-time
- English
- Windows
- Microsoft Office
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
Infrastructure Technician
Fujitsu —Basingstoke
- Full-time
- Customer service
- Linux
- In-person
- Annual leave
- Employee assistance programme
Staff Hardware Engineer
MDA Space —Didcot
- Hybrid work
- Leadership
- Python
- Employee assistance programme
- Life insurance
1st Line Engineer
Fujitsu —Bracknell
- Full-time
- Windows
- Computer networking
- In-person
- Annual leave
- Employee assistance programme
3d
Customer Support Technician
Ricoh —Reading
- Communication skills
Facilities Support Assistant
University of Oxford —Oxford
- £26,948 - £28,437 a year
- Full-time
- Customer service
- University
- IT
- Annual leave
User Engagement and Experience Librarian
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- Weekend availability
- Hybrid work
- Supervising experience
- University
- Presentation skills
- Employee discount
10d
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Management
- Computer Science
Staff Hardware Engineer
MDA —Didcot
- Full-time
- Hybrid work
- Leadership
- Python
- Employee assistance programme
- Life insurance
Accounts Receivable Team Lead
REL Field Marketing —Winnersh
- £40,000 a year
- Full-time
- Microsoft Excel
- Sales
- Communication skills
- Annual leave
- Employee discount
Solar PV & Renewables Electrician
M Group —Bicester
- Communication skills
- Mechanical knowledge
- Free parking
- Employee assistance programme
9d
Global Insight Analyst
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Flexible schedule
- Referral programme
Quick apply
Cafe Assistant/Barista
Yellow Submarine —Oxford
- £12.74 - £13.18 an hour
- Part-time
- Customer service
- No experience needed
- In-person
- Employee discount
Quick apply
VodafoneThree - Programme Manager - Partnerships
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
Programme Facilitator - Bicester (South Central) Outcome in a Day
HM Prison & Probation Service —Bicester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount

I want to receive the latest job alerts for 3rd line it support in didcot, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Analyst

Oxford Health NHS Foundation Trust -
Oxford

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
11 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Continuous improvement

Full job description

We are seeking a customer-focused and proactive IT Service Desk Analyst to join our IT team. Acting as the primary point of contact for IT support, you will provide first-line technical assistance to users across the organisation, ensuring a high-quality and efficient service is delivered in line with agreed Service Level Agreements (SLAs).

This is an excellent opportunity for an IT professional who enjoys problem-solving, delivering outstanding customer service, and working in a fast-paced support environment.
Key Responsibilities

Act as the main point of contact for all IT Service Desk enquiries, incidents, and service requests.

Provide first-line technical support for desktops, laptops, mobile devices, peripherals, applications, and IT systems.

Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues within agreed SLAs.

Log, manage, and prioritise incidents and service requests using the IT service management system.

Escalate complex issues and requests to 2nd and 3rd line support teams, or external suppliers, ensuring timely resolution.

Keep users informed of progress and resolutions, delivering excellent customer service throughout.

Maintain accurate records of incidents, requests, and solutions.

Contribute to continuous improvement initiatives and knowledge base documentation.

Provide first-line IT and telecommunications support as part of the IT Service Desk team, delivering excellent customer service and technical assistance to users across the organisation. Act as a primary point of contact for IT-related queries, troubleshooting and resolving a wide range of issues remotely using support tools where possible. Monitor and manage service desk requests, maintain accurate records within the call logging system, support user account administration, and ensure incidents and service requests are handled efficiently and escalated appropriately when required.

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Apply Now

Refine Your Search

3rd line it support jobs in didcot, oxf

IT Service Desk Analyst

3rd Line IT Support Engineer

3rd Line - IT Support Engineer

First Line IT Support

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

2nd / 3rd Line Security Analyst

Infrastructure Technician

Staff Hardware Engineer

1st Line Engineer

Customer Support Technician

Facilities Support Assistant

User Engagement and Experience Librarian

Infrastructure & Cloud Operations Engineer - 12 month FTC

Staff Hardware Engineer

Accounts Receivable Team Lead

Solar PV & Renewables Electrician

Global Insight Analyst

Cafe Assistant/Barista

VodafoneThree - Programme Manager - Partnerships

Programme Facilitator - Bicester (South Central) Outcome in a Day

I want to receive the latest job alerts for 3rd line it support in didcot, oxf

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected