Customer relations manager Work, Jobs in Disley, Chs (with Salaries)

Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
12d
PR, Influencer & Collaborations Manager
Christy UK —Stockport
- From £40,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Marketing
Quick apply
6d
Compliance Monitoring Manager
Together —Cheadle
- Full-time
- Project management
- Driving
- Financial services
Quick apply
14d
Commissioning Officer
Tameside Council —Tameside
- £34,434 - £39,152 a year
- Call to connect
- English
- Project management
- Organisational skills
Head of People (Bury Head Office, with regular travel to Preston and Oswestry)
Dunsters Farm —Bury
- Monday to Friday
- Management
- Travel
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
4d
HR Advisor
OnwardHomes —Manchester
- £37,250 a year
- Call to connect
- Microsoft Excel
- Management
- Customer service
- Annual leave
- Employee discount
8d
Customer Experience Manager
Sainsbury's —Manchester
- From £32,700 a year
- Management
- Leadership
- Employee discount
14h
Customer and Trading Manager - Nightshift
Sainsbury's —Stoke-on-Trent
- £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
10d
Lead Nightshift Manager
Sainsbury's —Stockport
- £36,450 a year
- Night shift
- Management
- Leadership
- Employee discount
Senior Commissioning Officer
Tameside Council —Tameside
- £39,862 - £41,771 a year
- Call to connect
- Management
- English
- Organisational skills
Referral and Information Officer
Tameside Council —Tameside
- £26,403 - £27,694 a year
- Call to connect
- English
- Microsoft Office
- IT
13d
Customer Service & Sales Advisor
Stellantis &You —Stockport
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
18h
Bid Manager
Equans —Didsbury
- Full-time
- Hybrid work
- Management
- IT
- Annual leave
- Employee assistance programme
Dispatcher
Menzies Aviation —Manchester Airport
- Part-time
- Communication skills
6d
Senior Operations Lead - Triage (Interim Head)
Social Work England —Sheffield
- £63,526 - £65,924 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Annual leave
- Life insurance
6d
Homelessness Prevention Officer
Oldham Council —Oldham
- £34,434 - £38,220 a year
- Organisational skills
- Annual leave
- Employee discount
Strategic Infrastructure Lead (Section 106)
Tameside Council —Tameside
- £46,142 - £50,269 a year
- Call to connect
- Bar
- English
- No degree
4d
Office Manager
Lynn Lloyd Soft Furnishings Ltd —Manchester
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Operations Manager
First Bus —Stoke-on-Trent
- Full-time
- Management
- Customer service
- Travel
- Employee assistance programme
- Employee discount
6d
Mortgage Broker Account Manager
Together —Cheadle
- Full-time
- Financial services
- Communication skills
Quick apply

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customer relations manager jobs near disley, chs

Customer Outcomes & Complaints Lead

Leek Building Society -
Leek

Quick apply

Job details

Permanent | Full-time
Up to £40,000 a year
12 days ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Complaint handling
Microsoft Office
Analysis skills
Continuous improvement
Organisational skills
Financial services
Communication skills

Full job description

Location: Hybrid working with 2 days per week in our Head Office (Leek, Staffordshire) and the remaining time remotely.

Employment type: Full-time, permanent position.

Salary: Up to £40,000 depending on experience

Working hours: 35 hours per week, worked flexibly

Reports to: Product Operations and Customer Relations Manager

Direct Reports: Product and Proposition Director

The Organisation

At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow.

Our colleagues are one of the communities we support. Weve created an inclusive, engaging workplace where colleagues have the freedom to be themselves and grow their careers.

Were proud to be an awardwinning employer, accredited as a Great Place to Work based on our latest colleague survey, and were equally proud to have been recognised externally for the work we do - winning Best Building Society and Best Specialist Mortgage Provider at the 2026 British Bank Awards.

Job Purpose & Scope

The Customer Outcomes & Complaints Lead is responsible for overseeing the Societys complaints framework and supporting the delivery of good customer outcomes across savings, mortgage and customer service activities.

Acting as the subject matter expert for complaints, Consumer Duty and customer outcome testing, the role ensures regulatory requirements are met while identifying trends, root causes and conduct risks that may impact customers.

Through robust analysis, governance and management information, the postholder provides insight and constructive challenge to business areas, helping to drive continuous improvement, improve customer experience and evidence fair value and good outcomes.

Duties and Key Responsibilities

Lead the end-to-end complaints process, ensuring all complaints are managed efficiently, fairly and in line with regulatory requirements, internal policies and the Society's commitment to delivering good customer outcomes.
Maintain accurate and comprehensive complaint records, utilising the Society's case management systems to monitor progress, identify trends and support effective governance and reporting.
Act as the primary liaison with the Financial Ombudsman Service (FOS), managing referrals, coordinating investigations and ensuring that determinations, awards and recommendations are implemented effectively.
Support the implementation of lessons learned following complaint investigations.

To carry out any other duties as may reasonably be required

Person Specification

Qualifications & Knowledge

Essential

Strong understanding of the FCA's Consumer Duty and its application within retail financial services.
Sound knowledge of FCA complaint handling requirements and DISP rules. Understanding of Financial Ombudsman Service (FOS) processes and decision-making principles.
Knowledge of customer outcome testing, fair value assessments and customer vulnerability considerations.

Experience

Managed and resolved customer complaints within a regulated financial services environment, ensuring fair and customer-focused outcomes.
Demonstrated ability to investigate complex customer issues, gathering and assessing evidence to reach balanced and well-reasoned decisions.
Built effective relationships with senior stakeholders, providing insight, challenge and recommendations to support informed decision-making.
Applied regulatory requirements within operational processes, ensuring compliance while maintaining a strong focus on customer outcomes.

Skills & Abilities

Excellent investigative and analytical skills, with the ability to identify trends, risks and root causes from multiple sources.
Strong written communication skills, capable of producing clear, concise and customer-focused correspondence.
Ability to challenge constructively and influence stakeholders at all levels of the organisation.
Strong attention to detail and ability to make balanced, evidence-based decisions.
Excellent organisational skills with the ability to manage multiple priorities effectively.
Proficiency with Microsoft Office suite.

Other Requirements

A Basic DBS check will be undertaken upon an offer of employment.

Benefits

35 hour working week (full-time)
7.5% employer pension contribution
Minimum of 26 days paid holiday a year, plus bank holidays
Holiday purchase/sale scheme
Free health screening
24/7 GP access for you and your close family
Comprehensive mental health support including counselling sessions and mental health first aiders
Workplace savings account with £100 bonus when you save regularly
Enhanced sick and family leave pay from day 1
Sick Pay guaranteed for 6 months for major illnesses
Life assurance of 4 times your annual salary
Continuous development opportunities
Retailer discounts and salary sacrifice/deduction schemes
Were open to discussing working flexibly
Onsite gym at Head Office

If the above sounds like something youd thrive at, wed love to hear from you

Quick apply

Refine Your Search

customer relations manager jobs in disley, chs

Customer Outcomes & Complaints Lead

PR, Influencer & Collaborations Manager

Compliance Monitoring Manager

Commissioning Officer

Head of People (Bury Head Office, with regular travel to Preston and Oswestry)

HR Advisor

Customer Experience Manager

Customer and Trading Manager - Nightshift

Lead Nightshift Manager

Senior Commissioning Officer

Referral and Information Officer

Customer Service & Sales Advisor

Bid Manager

Dispatcher

Senior Operations Lead - Triage (Interim Head)

Homelessness Prevention Officer

Strategic Infrastructure Lead (Section 106)

Office Manager

Operations Manager

Mortgage Broker Account Manager

I want to receive the latest job alerts for customer relations manager in disley, chs

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