Customer experience leader Work, Jobs in Docking, Nfk (with Salaries)

Customer Experience Team Leader
Freebridge Community Housing —King's Lynn
- £35,741 a year
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Customer Representative - Swaffham
Nationwide Building Society —Swaffham
- From £26,500 a year
- Full-time
- Banking
Reception Team Leader
PrimaryCareCareers —King's Lynn
- £13.22 - £13.52 an hour
- Microsoft Word
- Computer literacy
- English
12h
Customer Representative - Kings Lynn
Nationwide Building Society —King's Lynn
- From £26,500 a year
- Full-time
- Banking
9d
Hotel - Duty Manager
Premier Inn —King's Lynn
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —King's Lynn
- Part-time
- Customer service
5d
Production Leader
Elis —Fakenham
- £33,000 - £35,000 a year
- Hospitality
- Hotel
- Continuous improvement
- Employee assistance programme
Customer Representative - East Dereham
Nationwide Building Society —Dereham
- From £26,500 a year
- Full-time
- Banking
2d
Senior Sales and Service Advisor
Rubix —King's Lynn
- Full-time
- Customer service
- Leadership
- Communication skills
Logistics Manager
Elis —Fakenham
- Call to connect
- Computer literacy
- Writing skills
- Data analysis skills
- Employee assistance programme
Assistant Manager
Boots —King's Lynn
- Weekend availability
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Stock Manager
NEXT —King's Lynn
- From £13,127 a year
- Part-time
- Leadership
- Employee discount
1d
Store Manager - Kings Lynn (Full-Time, 40 Hrs)
Pandora Jewelry —King's Lynn
- Full-time
- Customer service
- Retail management
- Communication skills
- Employee discount
Deputy Manager
Aldi —Skegness
- £14.75 - £15.72 an hour
- Customer service
- Team management
- Retail management
- Annual leave
Customer Services Administrator (FTC 9 Months)
NOCN Group —King's Lynn
- £24,705 - £29,501 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Store Manager
Vision Express —Norwich
- Sales
- Customer service
- Team management
- Annual leave
- Employee assistance programme
Retail Deputy Manager
The Works —Skegness
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
Customer Delivery Driver - Kings Lynn
Tesco UK —King's Lynn
- £14.18 - £15.45 an hour
- Full-time
- Customer service
- Employee discount
8d
Customer Care Executive
Serco Plc —Watton
- £26,509.50 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Delivery Driver - Dereham Extra
Tesco UK —Dereham
- £14.18 - £15.45 an hour
- Full-time
- Customer service
- Employee discount
2d

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Customer Experience Team Leader

Freebridge Community Housing -
King's Lynn

Quick apply

Job details

Full-time
£35,741 a year
11 days ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Complaint handling
Performance management
Management reporting
Professional development mentoring
Customer interaction
Training & development
Root cause analysis
Team motivation leadership
Communication skills

Full job description

We are looking for an experienced and passionate Customer Experience Team Leader to champion outstanding customer service across our organisation. In this rewarding role, you will lead and motivate a team of Customer Experience Advisors, driving performance and maintaining the highest standards of service delivery - ensuring that every customer interaction reflects our commitment to meeting diverse needs and exceeding expectations.

Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our customers' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.

Requirements

Outline of key responsibilities...

Lead, coach and mentor a high-performing Customer Experience team, role modelling excellence and embedding a culture of fairness, transparency, dignity and respect in every customer interaction
Oversee the resolution of complex customer issues, fostering a continuous learning culture where the team are supported to invite and respond to customer feedback in the moment
Manage daily operations and workflows across a wide range of services including repairs diagnostics, complaints and ASB triage, housing options advice, payment collection, safeguarding reporting and damp and mould triage, ensuring all functions are delivered to a consistently high standard
Monitor KPIs and performance metrics to measure operational effectiveness, report on progress and drive a high-performance culture across the team
Take direct responsibility for the management of the Handyperson and Assisted Gardening Schemes, ensuring services are delivered efficiently and to the satisfaction of customers
Champion the use of technology and digital self-service tools, while ensuring that customers who need or prefer personal services can always access them
Ensure the team operates in full compliance with all relevant regulations and standards, supported by clear, comprehensive and up-to-date procedures

We are looking for someone who has...

A proven track record of supervising and leading diverse customer service teams, with the ability to inspire, motivate and bring out the best in those around them
A genuine commitment to getting things right first time and delivering excellent customer experience, with high personal standards and a dedication to continuous improvement
Excellent communication and collaboration skills, with the ability to build effective relationships across a wide range of people and audiences
Strong problem-solving skills and a can-do attitude, with the ability to identify the root cause of issues, design practical improvement plans and bring others along on the journey
The ability to manage multiple priorities and workstreams simultaneously, instilling confidence in colleagues and customers through effective and organised delivery
A commitment to their own personal and professional development, and to supporting the growth and development of those they lead

Benefits

What’s in it for you?

At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:

An Annual Salary of: £35,741.66
Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service
Exclusive Employee Discounts: Access amazing deals through our Reward Gateway
Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave
Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme
Charitable Leave: One day per year to volunteer for a cause you care about
Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure
Pension Scheme: A great pension scheme with generous employer contributions (up to 12%)

Diversity & Inclusion:

Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.

Quick apply

Refine Your Search

customer experience leader jobs in docking, nfk

Customer Experience Team Leader

Customer Representative - Swaffham

Reception Team Leader

Customer Representative - Kings Lynn

Hotel - Duty Manager

Sales - Sales Advisor - UK

Production Leader

Customer Representative - East Dereham

Senior Sales and Service Advisor

Logistics Manager

Assistant Manager

Stock Manager

Store Manager - Kings Lynn (Full-Time, 40 Hrs)

Deputy Manager

Customer Services Administrator (FTC 9 Months)

Store Manager

Retail Deputy Manager

Customer Delivery Driver - Kings Lynn

Customer Care Executive

Customer Delivery Driver - Dereham Extra

I want to receive the latest job alerts for customer experience leader in docking, nfk

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