Team leader Work, Jobs in Docking, Nfk (with Salaries)

Reception Team Leader
PrimaryCareCareers —King's Lynn
- £13.22 - £13.52 an hour
- Microsoft Word
- Computer literacy
- English
12h
Team Leader
Kinnerton Confectionery —Fakenham
- £13.59 - £16.60 an hour
- 12 hour shift
- Team management
- Quality control
- In-person
10d
Customer Experience Team Leader
Freebridge Community Housing —King's Lynn
- £35,741 a year
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Production Team Leader
Su-Bridge Pet Supplies Ltd —Thetford
- £35,700 a year
- Full-time
- Computer literacy
- Maintenance
- Team management
- Free parking
- Store discount
Quick apply
9d
Team Leader
Kier Group —King's Lynn
- Continuous improvement
- Team management
- Mentoring
8d
Community Team Manager
Norfolk and Suffolk NHS Foundation Trust —King's Lynn
- £49,387 - £56,515 a year
- Full-time
- Management
- Training & development
- Leadership
10d
3rd Line / Third Line Service Desk Engineer – Service Desk Team Lead
ECS Computers Ltd —King's Lynn
- From £40,500 a year
- Full-time
- Maintenance
- Team management
- SharePoint
- Health & wellbeing programme
Quick apply
9d
Team Leader - Cranmer House
Norse Group LTD —Fakenham
- £15.50 an hour
- Part-time
Team Leader Days - Rebecca Court
Norse Group LTD —King's Lynn
- £15.50 a day
- Part-time
10d
Team Manager 2
Norfolk County Council —Dereham
- £46,000 - £82,000 a year
- Temporary
- Hybrid work
- Communication skills
- Employee discount
- Gym membership
Community Mental Health Team Manager
BreakForth —Dereham
- From £33,500 a year
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Health & wellbeing programme
- Annual leave
Quick apply
Team Leader
Endurance Care Kings Lynn —King's Lynn
- £14.21 an hour
- Full-time
- Training & development
- Leadership
- Paid training
- Referral programme
Quick apply
8d
Community Team Manager
Norfolk & Suffolk Foundation Trust —King's Lynn
- £49,387 - £56,515 a year
- Full-time
- Nursing
- Management
- Supervising experience
11d
Lead Football Coach - The Football Fun Factory
The Football Fun Factory —Dereham
- From £20 an hour
- Part-time
- Experience working with children
- First Aid Certification
- In-person
Quick apply
Volunteer role: Events Lead for Maldon Humanists
Humanists UK —King's Lynn
- Hybrid work
Casual Team Leader - St Nicholas House
Norse Group LTD —Dereham
- £15.50 a day
- Weekend availability
9d
Team Leader Nights - St Nicholas House
Norse Group LTD —Dereham
- £15.75 an hour
- Part-time
7d
Lead Retail Volunteer 1 (Kings Lynn)
Barnardo's —King's Lynn
- Call to connect
- Computer literacy
- Writing skills
- Mentoring
- Store discount
- Employee discount
Clinical Lead Nurse
Next Employment Services —Holt
- £50,000 a year
- Full-time
- Nursing home
- In-person
- Leadership
- Free parking
Quick apply
Kings Lynn Primary Care Network - Lead Mental Health Practitioner
Norfolk & Suffolk Foundation Trust —King's Lynn
- £49,387 - £56,515 a year
- Full-time
- Patient care
- Computer skills
3d

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Reception Team Leader

PrimaryCareCareers -
King's Lynn

Apply Now

Job details

Permanent
£13.22 - £13.52 an hour
12 hours ago

Qualifications

Microsoft Word
Customer communication
Customer service call handling
Inbound customer enquiry call handling
SystmOne
Computer literacy
GCSE
English
Complaint handling
Patient service
Performance management
Medical reception and administration experience
Organisational skills
Front desk
Employee performance appraisals
Customer interaction
Typing
Care Quality Commission standards
Delegation
Team motivation leadership
Communication skills
Team management in senior healthcare role
Time management
Rota coordination

Full job description

About the Role

Vida Healthcare are looking to welcome a Reception Team Leader on a full-time basis. Please be aware that this is a fast pace, high demanding role. This will be a multi-site working role.

The role of the Reception Team Leader (RTL) is to be responsible for the leadership and supervision of the Patients Support team, ensuring all reception and administration duties are performed efficiently and professionally and to the required standard, meeting the objectives of Vida Healthcare. This will include in person, on the telephone or written communication.

They will ensure all reception areas of the Practice continue to run smoothly. There may be certain elements of the role that are delegated on a permanent basis, but this will be site specific and subject to change.

The role includes but is not limited to:

Overseeing the call queues, guide PST members calls are answered promptly on individual sites, and cross site cover.
Organising staff working patterns to ensure that the day-to-day routines are covered appropriately and ensure PST staff rotas are in place for relevant sites, include organising cover in the event of short notice absence of PST members.
Organising support for any additional training needs of all PST staff.
Being first point of contact for PST members to escalate items/issues.
Completing return to work interviews if appropriate and in a timely manner.
Assisting with probationary review and staff appraisals/ Performance Management where and when required
Assisting with reception/PST front-line duties when needed.
Ensuring the team are kept well motivated and communicating effectively with all team members.
Being the first point of contact for patients wishing to make a verbal complaint.
Overseeing all duties within the reception team to enable the smooth running of the department
Assisting with CQC compliance.
Attending relevant meetings and taking minutes when appropriate.
Dealing with all information sensitively and in accordance with confidentiality guidelines
Following and complying with all policies and procedures, reporting concerns as appropriate.
Completion of staff audits.

Please see attached more details about the role and the Recruitment Transparency Notice.

About the Candidate

To be considered for the position, you will have the following:

Education:

Educated to a GCSE level.
High standard of written and spoken English.

Required skills/behaviours:

Clear, polite spoken manner.
Problem solving.
Have excellent planning and organisational skills.
Perform well under pressure.
Be Self-motivated and flexible.
Excellent time management – i.e., ability to work effectively to strict deadlines.
Ability to make decisions under pressure whilst maintaining a positive communication style.
Be able to work both as part of a team and as an individual.
Ability to work with highly confidential information
Committed to excellence
Ownership – willing to take on additional responsibilities.
Demonstrates commitment to fairness and equality.
Responsive and positive about change.

Knowledge and experience:

Previous experience of working in a busy GP Surgery is preferable but not essential.
Minimum of two years working experience in a patient/customer facing role.
IT literate – MS Word and Excel.
Dealing with patients/customers.
High standard of keyboard skills.
Experience of communicating and liaising politely and positively with internal and external customers/patients – face to face and on the telephone, whilst considering the confidential nature of the post.
Previous management of a small team.
Previous experience using SystmOne.
Previous experience of working within the NHS.

About Us

Vida Healthcare is one of Norfolk’s largest and most successful General Practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.

We pride ourselves on our impeccable standards of patient care and in order to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commit equality-of-service delivery.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Apply Now

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