Ready to take the next step in your IT support career?
etiCloud is on the lookout for a motivated, customer‑focused IT Service Desk Engineer to join our growing IT Service Delivery team in Sheffield. This is a brilliant opportunity to be part of a supportive, forward‑thinking Cloud / IT provider where your ideas are valued, your skills are developed, and your career can genuinely progress.
What’s the job all about?
As an IT Service Desk Engineer at etiCloud, you’ll be the trusted first point of contact for our customers—helping to keep their systems running smoothly and their users supported.
You’ll work within a collaborative support team, resolving day‑to‑day technical issues, investigating recurring problems, and escalating where needed. No two days are the same, and you’ll constantly be learning as you support a varied customer base in a modern cloud environment.
What you’ll be doing
- Diagnosing and resolving technical issues
- Managing incidents and change requests via our ticketing system in adherence to SLA’s
- Supporting Windows, Active Directory and Microsoft 365 environments
- Building strong customer relationships
- Maintaining documentation and contributing to our knowledge base
Working hours
This role is office based with standard 8 hours per day Monday to Friday with staggered shifts between 08:00–18:00. We aim to assign Engineers to a shift of their preference where business coverage allows.
We also run a late shift 12.00-20.00 on a rotation to cover out of hours work. This role will also form part of our on-call rota once settled into the Service Desk Engineer role.
Skills and experience:
To be successful in this role it is essential to have experience of;
- IT and desktop support in a business environment
- Excellent attention to detail
- Good problem-solving ability
- Windows
- Active Directory
- Microsoft 365
- Strong Customer Service skills
It would be advantageous to have experience of;
· Windows Server 2012 R2 - 2022
· Remote Desktop Services / Citrix
· VPNs
· VMWare vSphere
· Email Security Services
· Web Filtering
· Acronis Backup
If you do not have all the above skills and experience, we would still be interested in hearing from you as we are able to provide training and development opportunities to grow within our teams
Why join etiCloud?
Joining etiCloud Ltd isn’t just about getting a job—it’s about growing a career with one of the UK’s leading cloud-based IT providers. You’ll be supported every step of the way in a friendly, professional environment where your development matters. Here’s what you’ll get when you become part of our team:
· Competitive Pay – Benefit from a salary that reflects your potential, with regular reviews to recognise and reward your progress.
· Annual Bonus – Get recognised for your hard work with a discretionary company bonus.
· Career Growth – We’re big on development. You’ll have access to training, support, and opportunities to grow your skills and progress your skills and career.
· Annual Leave – Enjoy annual leave days, plus bank holidays, to relax and recharge.
· Pension Scheme – Plan for your future with our company salary exchange pension scheme
· Friendly Vibes – Work in a supportive, down-to-earth team that’s always ready to help.
· Health and Wellbeing – Take care of you with our private medical insurance, health cash plan, and mental health support whenever you need it.
· Modern Office – Our Sheffield office is secure, stylish, and comes with kitchen facilities, break out spaces and a coffee machine to keep you fuelled.
· Office Fruit – Tuck into our weekly delivery of fresh fruit as part of our employee wellbeing initiatives
· Free Parking – No need to stress about parking—we’ve got free onsite spaces.
Equality, Diversity and Inclusion
At etiCloud, we believe that diverse teams drive innovation, creativity and better outcomes for our colleagues, customers and communities. Our goal is to build a workforce that reflects the diversity of the communities we serve and to foster a culture where everyone feels a genuine sense of belonging, is empowered to contribute, and has equal opportunities to develop and thrive.
We welcome applications from people of all backgrounds and experiences and encourage candidates who may not meet every single requirement to apply if they believe they have the skills and potential to succeed. We are committed to providing an accessible recruitment process and will make reasonable adjustments for candidates who require support at any stage of the application or selection process.
Apply now and take your next step in the world of tech with etiCloud!
Job Types: Full-time, Permanent
Pay: £26,500.00-£30,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Transport links
Ability to commute/relocate:
- Sheffield S8 0XF: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have the right to work in the UK with out future Visa sponsorship required?
Experience:
- IT support: 1 year (required)
- Windows: 1 year (required)
- Active Directory: 1 year (required)
- Microsoft 365: 1 year (required)
Work Location: In person
