Based at: Civic Office, Waterdale, Doncaster, DN1 3BU
Salary details: Grade 6, £26,403 - £27,255 pro rata + 8.5% Shift Allowance (pay award pending)
Contract Type: Permanent
Hours: Part time, 26.25 hours per week, working a 4 on 4 off rota
Flexible working arrangements: Fixed shift pattern
Closing date: 10 September 2026
The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have an opportunity to be part of this in the role of Alarm Receiving Centre Operator.
Do you have a positive approach to work and enjoy the challenge of a busy role? We have an opportunity for you. Alarm Receiving Centre Operator plays a key role in ensuring overview of the role outcomes.
To work as part of a team delivery first class, professional customer service, primarily providing the Council’s 24 hour, 365 days per year contract including CCTV monitoring and response, both during normal working hours and out of hours.
You will be responsible for the delivery of an emergency response, action and monitoring function, including CCTV, ensuring a social care focused approach.
You will also work across teams delivering customer services through a diverse range of access channels, including face to face, telephone, intercom, door access control, text and email.
You will also be assisting with St Leger Homes with carrying our duties to support residents with out of hours repairs and arranging for repairs to be carried out.
We value a range of experiences and skills. If you have transferable skills from other roles or voluntary work, we encourage you to apply.
In return for your contribution, we offer:
- Competitive leave entitlement
- Generous local government pension scheme
- Wellbeing support and staff networks
- Development and training opportunities
- Staff discounts and benefits schemes
- More information on benefits can be found in the attached benefits booklet.
Please review the job summary and profile and demonstrate in your application how you meet the required criteria.
Shortlisting to take place 11th September interviews to take place week commencing 14th September 2026.
For further details or an informal chat please email [email protected] .
We encourage applicants to use their own words to reflect their experience and skills and over-reliance on AI is discouraged.
The Advance Employment Team offers personalised support to help you take your next step into work. From building your CV and getting the right interview skills to accessing a wide range of free courses, the team will help you grow your skills and confidence and find a job you’ll enjoy. Get in touch by email ([email protected]) or visit the Advance website (www.advancedoncaster.co.uk) to discover the support available.
City of Doncaster Council is committed to meeting the needs of our diverse community and improving quality of life for all. We welcome applications from people of all backgrounds and experiences and are committed to safeguarding and promoting the welfare of children, young people, and adults.
We are a Disability Confident employer and committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled applicants who meet the minimum criteria and make reasonable adjustments as required.
If successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).
English Fluency Duty Under The Immigration Act 2016: As you are applying for a customer facing role, you must have the ability to converse easily with customers being able to provide advice and guidance in accurate spoken English.
