Complaints manager Work, Jobs in Doncaster, Eng (with Salaries)

Complaints Manager
Bramah Safeguarding CIC —Sheffield
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Team management
- In-person
Quick apply
2d
Regional Manager
Leeds Regional Office —Leeds
- £70,000 a year
- Weekend availability
- Leadership
Quick apply
Operational Support Grade - HMP Hatfield (Prison Support Role)
Ministry of Justice —Doncaster
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
3h
Senior Partnerships Manager
Home Office —Sheffield
- £49,850 - £56,850 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
3d
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Employee discount
HOFSC Offender Management Operational / Non Operational
Ministry of Justice —Wakefield
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- Management
- Presentation skills
- Quality control
- Annual leave
Compliance Manager
1ST LOCATE (UK) LIMITED —Leeds
- £45,000 - £60,000 a year
- Full-time
- Analytics
Quick apply
Quality Manager
Exlabesa Extrusion Doncaster —Doncaster
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- ERP systems
- Analysis skills
- Free parking
Quick apply
6d
RISE Adviser - Yorkshire and Humber - Primary adviser
Department for Education —Sheffield
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Operational Support Grade - HMP Moorland (Prison Support Role)
Ministry of Justice —Doncaster
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
3h
Logistics Area Manager
SEDAMYL UK LTD —Selby
- Full-time
- Team management
- Organisational skills
- In-person
- Life insurance
Quick apply
Operational Support Grade - HMP Lindholme (Prison Support Role)
Ministry of Justice —Doncaster
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
3h
Senior Customer Resolutions Manager
Evlo —Wakefield
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
Quick apply
5d
Communications and Engagement Manager
Forestry England —Mansfield
- £33,854 a year
- Part-time
- Hybrid work
- English
- Free parking
- Employee discount
Service & Operations Manager - FTC
Minster Law —Wakefield
- £42,000 - £55,000 a year
- Full-time
- Continuous improvement
- Communication skills
Clinical Governance Co-ordinator
Sheffield Teaching Hospitals NHS Foundation Trust —Sheffield
- £49,387 - £56,515 a year
- Full-time
- Continuous improvement
- Communication skills
11d
Triage Case Officer
Social Work England —Sheffield
- £34,085 - £36,520 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Housing Services Manager
Yorkshire Housing —Leeds
- £45,147.74 a year
- Full-time
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
12d
Mentor: Instructor - HMP Lindholme
Ministry of Justice —Doncaster
- £29,107 - £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
11d
Communications and Engagement Manager
Forestry Commission —Clipstone
- £33,854 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Budgeting

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Complaints Manager

Bramah Safeguarding CIC
Sheffield

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
2 days ago

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Process improvement
Internal department liaison
Complaint handling
Analysis skills
Continuous improvement cycles oversight
Team management
Risk management
Management reporting
Root cause analysis
Communication skills
Analytics

Full job description

Complaints Manager

Salary: £40,000 - £45,000 depending on experience
Location: Sheffield, office based

We are looking for an experienced Complaints Manager to take ownership of the complaints function within a regulated financial services environment.
This is a key role responsible for ensuring customers receive fair and appropriate outcomes, while identifying trends, managing risk and driving improvements across the wider business.

The successful candidate will:

Take overall responsibility for the effective management of customer complaints, ensuring they are handled fairly, accurately and within required timescales.
Manage complex, high-risk and vulnerable customer cases where appropriate.
Ensure complaint responses and outcomes meet regulatory and internal requirements.
Maintain and improve complaints processes, procedures and working practices.
Ensure Consumer Duty principles are embedded throughout the complaints journey.
Monitor complaint volumes, trends, root causes, resolution times and redress through effective MI and reporting.
Provide regular analysis and recommendations to senior stakeholders.
Identify recurring issues and work with relevant teams to implement corrective actions.
Drive improvements to processes, systems and customer journeys to reduce repeat complaints.
Oversee complaint-related redress and compensation, ensuring decisions are fair, consistent and appropriately documented.
Lead, coach and develop the complaints team, supporting performance, capability and training.
Build strong working relationships with teams across Compliance, Risk, Operations, Product and Finance.
Represent the complaints function in relevant meetings and governance forums.
Support regulatory reviews, information requests and other compliance activity where required.

What we're looking for

Significant experience managing complaints within an FCA-regulated financial services environment.
Strong knowledge of FCA DISP, Consumer Duty and complaints regulation.
Previous experience managing or leading a complaints team.
Strong understanding of fair customer outcomes and complaint governance.
Excellent analytical skills and experience using MI to identify trends and drive improvements.
Strong judgement and decision-making ability.
Excellent communication and stakeholder management skills.
A proactive approach to identifying risks and improving processes.

Experience of supporting regulatory reviews or audits, complaints transformation or wider change projects would be advantageous, as would knowledge of SM&CR. The successful candidate will be customer-focused, commercially aware and comfortable operating within a regulated environment, with the ability to balance customer outcomes, regulatory requirements and wider business priorities.

If this sounds like your next opportunity, we’d love to hear from you — apply today!

Pay: £40,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in doncaster, eng

Complaints Manager

Regional Manager

Operational Support Grade - HMP Hatfield (Prison Support Role)

Senior Partnerships Manager

Customer Service Advisor

HOFSC Offender Management Operational / Non Operational

Compliance Manager

Quality Manager

RISE Adviser - Yorkshire and Humber - Primary adviser

Operational Support Grade - HMP Moorland (Prison Support Role)

Logistics Area Manager

Operational Support Grade - HMP Lindholme (Prison Support Role)

Senior Customer Resolutions Manager

Communications and Engagement Manager

Service & Operations Manager - FTC

Clinical Governance Co-ordinator

Triage Case Officer

Housing Services Manager

Mentor: Instructor - HMP Lindholme

Communications and Engagement Manager

I want to receive the latest job alerts for complaints manager in doncaster, eng

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