Customer service manager Work, Jobs in Dorking, Sry (with Salaries)

Front of House Manager
Mole Valley District Council —Dorking
- £37,028 - £41,642 a year
- Weekend availability
- Bar
- Inventory control
- Customer service
- Free parking
- Annual leave
11d
Inside Sales Account Manager
PGH Pest Control & Prevention —Gomshall
- Up to £40,000 a year
- Monday to Friday
- CRM software
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
12d
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
12d
Customer Service Manager
Telecom Acquisitions Ltd. —Horsham
- £40,000 - £45,000 a year
- Full-time
- Team management
- Training & development
Quick apply
General Manager - Padel & Athletics Club
GrassRoots Padel / Wimbledon Park Sports Hub —London
- £45,000 - £55,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
Quick apply
8d
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
6d
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
Complaints Manager
Raven Housing Trust —Redhill
- £43,750 a year
- Hybrid work
- Employee discount
4d
Department Manager - Giftware & Customer Services
Garsons —Esher
- £32,844 - £38,076 a year
- Weekend availability
- Customer service
- Organisational skills
- Budgeting
- Free parking
- Store discount
Quick apply
Veterinary Receptionist / Lead
Pawprints Vetcare Limited —Godalming
- £28,000 - £32,500 a year
- Full-time
- Customer service
- English
- Front desk
- Annual leave
- Employee discount
Quick apply
11d
Mobile Support Team Leader
OPUS TECHNOLOGY —Reigate
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Conflict management
- Life insurance
- Referral programme
Quick apply
Account Manager/Media Buyer Remote, Hybrid or Office Based
Fitness Marketing Agency —Haywards Heath
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
Quick apply
5d
Assistant General Manager
Daytona Motorsport —Esher
- £35,000 - £40,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Training & development
Quick apply
10d
Customer Experience Manager
ATG Entertainment Limited —Woking
- £42,800 a year
- Full-time
- Hotel
- Presentation skills
1d
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
5d
Bespoke Relocation Manager
K2 Corporate Mobility —Guildford
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply

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Front of House Manager

Mole Valley District Council -
Dorking

Apply Now

Job details

Full-time
£37,028 - £41,642 a year
11 days ago

Benefits

Free parking
Free flu jabs
Annual leave
Company pension
Employee assistance programme
On-site parking

Qualifications

Recruitment experience
Catering management
Front of house supervision
Inventory control
Café experience
Customer service
GCSE
Restaurant management
Processing cash transactions
Catering
Level 2 Food Hygiene Certificate
Presentation skills
First Aid Certification
Personal Licence
Recruiting
Cashing up (food service)
Food Hygiene Certificate
Training & development
Leadership
Team motivation leadership
Hospitality management

Full job description

Salary

£37,028 - £41,642

Contractual hours

Basis

Full time

Region

Dorking

Date posted

18/08/2026

Job reference

MVDC00103

About the role and the team

The Front of House Manager role is an exciting opportunity to lead the customer-facing operations at Dorking Halls, ensuring visitors receive an exceptional experience while supporting the successful delivery of a diverse programme of events.

Working within the wider management team, you will be responsible for overseeing all Front of House and hospitality operations, including the café and bar, conference catering, private parties and other hospitality services. You will play a key role in maintaining high standards of presentation, customer service, operational efficiency and commercial performance across the venue.

As a Duty Manager and key holder, you will help ensure the safe and effective operation of Dorking Halls, taking responsibility for events, customers and staff whilst upholding licensing and health and safety requirements.

The role will also involve leading and developing a team of Duty Managers and Event Assistants, driving a positive team culture and ensuring resources are deployed effectively to meet business needs.

What we are looking for from you

You will have experience working with the public in a busy customer-facing environment and a strong understanding of delivering excellent customer service.

You will bring experience of managing hospitality, catering or food and beverage operations and be confident managing stock control, cash handling and supplier relationships.

You will be an effective people manager, with experience recruiting, training, motivating and developing staff to achieve high standards of performance and customer care.

You will have the ability to remain calm under pressure, make decisions during challenging situations and work independently using your own initiative.

You will be organised and methodical, with strong attention to detail and the ability to prioritise competing demands within a fast-paced environment.

You will be committed to maintaining high standards of presentation, communication and teamwork while demonstrating a flexible approach to changing business requirements.

Essential requirements

Experience and knowledge

Experience of working with the public in a busy environment.
Understanding of effective customer care principles.
Experience of managing a catering, hospitality or food and beverage operation.
Knowledge of health and safety requirements within a venue environment.
Experience of handling and reconciling cash and card payments.
Experience recruiting, training and managing casual or temporary staff.

Qualifications

GCSE English and Mathematics at Grade C/4 or above (or equivalent).

Desirable qualifications

Personal Licence Holder.
Food Hygiene Qualification (Level 1, 2 or 3).
First Aid at Work qualification.

Skills and attributes

Ability to remain calm in a crisis and make sound decisions.
Ability to work independently and use initiative.
Strong leadership and staff management skills.
Excellent communication and teamworking abilities.
Commitment to delivering high standards of customer care.
Well organised, adaptable and able to prioritise workloads effectively.

Why should you join us?

Opportunity to lead Front of House operations within a well-respected entertainment and events venue.
Varied role covering events, hospitality, operations and people management.
Opportunity to contribute to the continued growth and success of Dorking Halls.
Training and development opportunities to support your career progression.
Collaborative and supportive working environment.
The chance to make a direct impact on customer experience and venue performance.

What’s in it for you

Free onsite parking at Pippbrook offices
24 days annual leave, rising to a maximum of 28 days a year (plus Bank Holidays)
Excellent pension scheme including employer’s contribution of 15%
Annual flu vaccinations and health checks
Employee Assistance Program and Mental Health First Aiders to support your everyday wellbeing
Cycle to works scheme
Dorking Halls/Pippbrook House discounts
Leisure Centre discount
Free Eye test
Beautiful, well-connected location in Surrey Hills, easy access to outdoor activities
Staff events
Family oriented organisation

Further information

This role requires a flexible approach to working hours, including evenings, weekends and public holidays, in line with the operational needs of the venue.

Applicants should be comfortable acting as Duty Manager and key holder, taking responsibility for the safe and efficient running of events and Front of House operations.

The successful candidate will be expected to work in accordance with Council policies, including health and safety, risk management, data protection and continuous improvement principles.

Local Government Reorganisation (LGR)

Mole Valley District Council is preparing for a major transformation through Local Government Reorganisation (LGR) which will come into effect on 1 April 2027. The aim of LGR is to create a more streamlined, efficient and locally responsive system of government that strengthens public services. You can find out more about the LGR on the Surrey LGR Hub website

As a result of these changes, Surrey County Council and the 11 District and Borough Councils — including Mole Valley District Council — will be replaced by two new unitary councils: East Surrey and West Surrey. Mole Valley District Council will become part of the new East Surrey Unitary Council and this authority will be responsible for all services in the eastern part of the county.

As we move toward LGR, we want to reassure all applicants that roles linked to Mole Valley District Council will continue beyond the transition period and arrangements are in place to ensure that staff will transfer on existing terms and conditions to the new East Surrey Council.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.

"Celebrating Diversity and Inclusion for All"

Apply Now

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customer service manager jobs in dorking, sry

Front of House Manager

Inside Sales Account Manager

Head of Business

Customer Experience and Operations Manager