Head of customer service Work, Jobs in Dorking, Sry (with Salaries)

Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
Visiting Property Manager
ELM Group —Leatherhead
- £16,473.60 a year
- Part-time
- Customer service
- Maintenance
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Head of UK and MEA Treaty Claims
SCOR —London
- Microsoft Powerpoint
- Management
- Analysis skills
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- Serving
6d
Assistant Operations Manager
Ben's Gutters Commercial Ltd —Forest Row
- £29,000 - £33,000 a year
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
3d
Associate Director- Programme Delivery
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- Up to £88,000 a year
- Management
- Microsoft Office
- Business development
10d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
BA Euroflyer Head of Flight Crew
British Airways —Gatwick Airport
- £69,000 - £76,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
- Employee discount
4d
Senior Director, Head of International Network Compliance (EMEA)
Capital One UK —London
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
Central - Central Merchandiser
Schuh —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- In-person
- Employee assistance programme
- Employee discount
Sales Consultant - Guildford - Varied Contracts
Hush —Guildford
- £12.71 an hour
- Part-time
- Bilingual
- Merchandising
- English
- Employee discount
- Sick pay
Quick apply
9d
Head of Corporate Due Diligence
PaymentGenes —London
- £130,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee discount
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
3d
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Hospitality
- Customer service
- Annual leave
- Gym membership
Quick apply
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- Sales
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
9d

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head of customer service jobs near dorking, sry

Head of Enforcement

Hozah
Croydon

Quick apply

Job details

Permanent | Full-time
From £50,000 a year

Benefits

Discounted or free food
Work from home
Transport links
On-site parking

Qualifications

Supervising experience

Full job description

Location: Croydon, UK, with flexible remote working options

Reports to: Senior Leadership Team (COO, CFO or CEO)

About Hozah

Hozah is a tech-led parking and mobility business transforming the way car parks are managed, administered and enforced. Through automated systems, data-led decision-making and a commitment to compliance, Hozah supports operators, clients and motorists with efficient, transparent and scalable parking administration services.

Role Overview

We are seeking a methodical, commercially aware and compliance-focused Head of Enforcement to lead the enforcement function across UK Parking Administration. This role will be responsible for the effective management of appeals, compliance activity, PCN performance, debt recovery oversight and legal partner relationships, ensuring the function operates efficiently, fairly and in accordance with all applicable legislation, industry codes and accredited body requirements.

Key Responsibilities

Lead, support and develop the Appeals and Compliance Specialists, ensuring the team has the training, guidance and structure required to deliver high-quality outcomes.
Monitor team capacity, workload and resourcing requirements, identifying risks and recommending appropriate operational adjustments.
Audit team performance against agreed standards, internal controls and relevant compliance requirements.
Maintain up-to-date knowledge of applicable legislation, regulatory requirements and the standards set by relevant accredited bodies, ensuring changes are reflected in internal processes and guidance.
Oversee the performance of Parking Charge Notices issued across UKPA-managed sites, using data to identify trends, anomalies, risks and opportunities for improvement.
Flag site-level or process-related issues that may impact enforcement performance, compliance, customer outcomes or commercial results.
Maintain close working relationships with debt recovery and legal partners, ensuring performance is monitored, reported and challenged where appropriate.
Provide clear and regular reporting to senior stakeholders on enforcement performance, appeals trends, compliance activity, debt recovery outcomes and legal escalation activity.
Work across departments to resolve issues and improve end-to-end enforcement processes.
Drive continuous improvement across the enforcement function, ensuring processes are documented, scalable, auditable and aligned with business objectives.

Skills and Experience

Experience leading or supervising an operational, compliance, appeals, enforcement or administration team.
Strong understanding of PCN lifecycle management, appeals handling, compliance controls, debt recovery or related parking industry processes.
Highly analytical, with the ability to interpret operational data, identify patterns and translate findings into practical process improvements.
Excellent attention to detail and a structured approach to documentation, quality assurance and audit readiness.
Confident stakeholder manager, able to build effective relationships with internal teams, external partners and senior leadership.
Clear and professional communicator, with the ability to explain complex operational or compliance matters in a concise and practical way.
Comfortable working in a fast-paced, scaling environment where priorities may change and processes need to evolve quickly.
A fair, proportionate and customer-aware approach to enforcement, balancing commercial performance with compliance and reputational risk.

What We Offer

A senior operational role with direct influence over a critical business function.
The opportunity to shape and improve enforcement processes within a growing, technology-led parking business.
A collaborative environment where practical thinking, ownership and continuous improvement are valued.
Free food and drink (breakfast and lunch options) in the office every day

Pay: From £50,000.00 per year

Benefits:

Discounted or free food
On-site parking
Transport links
Work from home

Application question(s):

1. Are you legally entitled to work in the UK without employer sponsorship?
2. Will you now, or in the future, require visa sponsorship to work in the UK?
3. What are your salary expectations for this role (annual, GBP)?
4. What is your current notice period or earliest available start date?
5. Are you familiar with the regulatory requirements and standards set by accredited bodies relevant to UK parking enforcement (e.g. BPA, IPC)?
6. Describe your experience managing appeals handling and compliance controls within a regulated or audited environment.
7. Do you have experience overseeing or working closely with debt recovery providers or legal partners?
8. Give an example of how you have used operational data to identify a trend, risk, or compliance issue and turned it into a practical process improvement.

Work Location: Hybrid remote in Croydon CR0 6SR

Quick apply

Refine Your Search

head of customer service jobs in dorking, sry

Head of Enforcement

Head of Customer Operations

Head of Customer Service (12 months contract)

Visiting Property Manager

Head of UK and MEA Treaty Claims

Head of Customer Experience

Assistant Operations Manager

Associate Director- Programme Delivery

Head of Customer Value

Head Of Customer Experience

Head of Customer Support

SVP, Client Delivery (EMEA)

BA Euroflyer Head of Flight Crew

Senior Director, Head of International Network Compliance (EMEA)

Central - Central Merchandiser

Sales Consultant - Guildford - Varied Contracts

Head of Corporate Due Diligence

Customer Success Manager

Facilities & Travel Coordinator

Head of Customer Success

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