Head of operations Work, Jobs in Dorking (with Salaries)

Head of Operations
A.L.O.B Ltd —Send
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
4h
Head of HR - Nespresso
Nespresso —Crawley
- £80,000 - £85,000 a year
- Full-time
- Travel
- Leadership
1d
Head of Operations
Gigaton —London
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Team management
- Training & development
- AI
Quick apply
3d
Head of Operations
StrideUp —London
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Life insurance
Quick apply
Head of Operations
Wearegrip —London
- Continuous improvement
- Recruiting
- Contracts
- Annual leave
- Work from home
Head of Proposition
Unum Group —Dorking
- Full-time
- Analysis skills
- Team management
- In-person
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of Customer Operations
Skin Analytics Ltd —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- AI
- Annual leave
Quick apply
Head of Business Operations
Department for Science, Innovation & Technology —London
- £69,675 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
17h
Head of Deal Desk - International
Anthropic —London
- £285,000 a year
- Hybrid work
- Bachelor's degree
- Communication skills
- Flexible schedule
Head of Operations - Maternity Cover
Plumerai —London
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Contracts
- Annual leave
- Flexible schedule
Quick apply
Head of Operations
CarbonChain —London
- Continuous improvement
- Team management
- Recruiting
- Annual leave
Head of Revenue Operations, EMEA
Nuvei —London
- £190,000 a year
- Remote
- English
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Head of People
Digital Odour Technologies Limited —London
- £60,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Recruiting
Quick apply
Head of Operations (COO Track)
Gonini (previously known as Bezos.ai) —London
- £80,000 - £130,000 a year
- Full-time
- Remote
- Management
- Engineering
- SQL
Quick apply
Head of Business Operations / COO
OKX —London
- English
- Business development
- Bachelor's degree
Operations Director
Lane7- Operations —London
- Up to £140,000 a year
- Full-time
- Hospitality
- Bar
- Continuous improvement
- Referral programme
Quick apply
Head of Client Operations
IG Group —London
- Full-time
- Hybrid work
- Team management
- AI
- Gym membership
- Life insurance
2d
Head of Product Operations
QAD, Inc. —London
- Full-time
- Remote
- Master's degree
- Manufacturing
- AI
Quick apply
Head of Operations
Trivium —London
- Weekend availability
- Remote
- Salesforce
- Research
- Business development
Quick apply
9d

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Head of Operations

A.L.O.B Ltd
Send

Quick apply

Job details

Permanent | Graduate | Full-time
£50,000 a year
4 hours ago

Benefits

On-site parking

Qualifications

Operations management
Stock ordering
Customer service
3PL
E-commerce
Warehouse management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Supply chain and logistics experience
Management reporting
Supply chain warehousing
Stock replenishment
Root cause analysis
Stock coordination
Operations leadership experience

Full job description

Company Overview

A.L.O.B. Ltd is a leading retailer of own brand Sports Equipment & Games, trading under three specialist brands: Ram Rugby, Ram Cricket, and Uber Games. More than just products, we create experiences that unite people through sport and play.

Our Brands:

Ram Rugby (www.ramrugby.co.uk) & Ram Cricket (www.ramcricket.co.uk)

For over 25 years Ram Rugby & Ram Cricket has supplied 1,000s of clubs, schools, universities and corporates each year with a wide range of high quality rugby equipment and apparel. In recent years we have experienced significant growth direct to consumer via our website and marketplaces such as Amazon and Decathlon.

Uber Games (www.ubergames.co.uk)

Passionate about premium, handcrafted games for over 20 years, Uber Games offers garden classics like Giant Chess & Croquet alongside high-quality indoor games such as Carrom and Backgammon. High-quality, handcrafted games designed for both fun and competition.

Role Overview

A.L.O.B. Ltd is looking for an experienced, commercially focused and hands-on Head of Operations to lead our end-to-end supply chain, including stock planning, international freight, 3PL fulfilment and customer service.

The ideal candidate will have experience in a high-volume e-commerce business, ideally £5m–£20m turnover, and be comfortable managing the operational challenges of a fast-moving, growing business.

The successful candidate will be expected to get into the detail, identify problems quickly and put simple, effective processes and controls in place.

Key Responsibilities

Stock & Supply Chain

Own stock forecasting, purchasing and replenishment across the business.
Maintain strong stock availability, accuracy and visibility.
Reduce excess and slow-moving stock through effective stock management.

Freight & 3PL

Manage international freight and 3PL performance from supplier through to fulfilment.
Ensure partners deliver against agreed costs, KPIs and SLAs.
Resolve issues quickly and continually improve cost, efficiency and service.

Customer Service

Lead Customer Service and maintain high service standards.
Monitor key metrics including enquiries, response times, returns and complaints.
Resolve escalations and address the root causes of recurring issues.

Operational Control & Improvement

Own clear operational KPIs and reporting across all key areas.
Identify operational issues and take ownership through to resolution.
Continually improve processes, systems, costs and service levels.

What We Are Looking For

E-commerce experience is important for this role. We are particularly interested in candidates who have worked in a high-volume, multi-channel e-commerce business with turnover in the region of £5m–£20m and understand the operational challenges that come with growth.

The successful candidate will ideally have:

· At least 5 years’ experience in a Senior Operations, Supply Chain or Logistics role.

· Strong e-commerce and direct-to-consumer experience.

· Hands-on experience of stock forecasting and inventory management.

· Experience managing the following areas

o 3PL warehouse and fulfilment operation.

o International freight, suppliers and imports.

o Couriers, delivery performance and logistics costs.

o Customer Service.

· Strong commercial and analytical skills with confidence using data and Excel.

· A track record of improving processes, reducing costs and improving service levels.

The Person

We are looking for someone who is:

· Hands-on – willing to get into the detail rather than simply manage from a distance.

· Commercial – understands that good operations must improve both customer service and profitability.

· Analytical – comfortable using data to identify problems and make decisions.

· Accountable – takes ownership of problems through to resolution.

· Tenacious – prepared to challenge suppliers, warehouses and carriers when performance is not good enough.

· Process-driven – able to introduce simple processes and controls that people actually use.

· Customer-focused – understands that the ultimate measure of Operations is whether we deliver what we promised to the customer.

Reporting To: Managing Director

Location: Woking office – Hybrid working

Hours: Full Time

Department: Operations

Salary: £50,000 + Bonus (dependent upon experience)

Pay: £50,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

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