Solutions manager Work, Jobs in Douglas, Eng (with Salaries)

Customer Care Coordinator
Dandara —Douglas
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Store Manager
Mountain Warehouse —Douglas
- £35,000 - £38,000 a year
- Full-time
- Customer service
- Merchandising
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager
Boots —Isle Of Man
- Weekend availability
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
8d
Training and Service Development Manager
Isle of Man Government —Union Mills
- £46,858 - £54,500 a year
- Full-time
- Free parking
- Relocation assistance
4d
Tenancy Services Manager
Isle of Man Government —Douglas
- £46,858 - £54,500 a year
- Full-time
- Relocation assistance
- Annual leave
4d
Finance Manager - Corporate Reporting
Games Global Operations Limited —Douglas
- Full-time
- Microsoft Excel
- Microsoft Office
- Accounting
Senior Relationship Manager, Business and Commercial Banking
Standard Bank —Douglas
- Full-time
- Sales
- Customer service
- Accounting
6d
Service Manager - Adult Learning Disability Services
Isle of Man Government —Union Mills
- £51,356 - £55,573 a year
- Full-time
- Free parking
- Relocation assistance
11d
Software Development Manager
Stacuity —Isle Of Man
- Full-time
- Hybrid work
- Management
- Computer Science
- Engineering
Quick apply
8d
Design Manager (Visual)
Canonical —Douglas
- Remote
- Management
- English
- Travel
- Employee assistance programme
Quick apply
Observability Engineering Manager
Canonical —Douglas
- Remote
- English
- Travel
- Software development
Quick apply
Relationship Director - Fiduciary & Funds
Lloyds Banking Group —Douglas
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
4d
Engineering Manager- Ceph & Distributed Storage
Canonical —Douglas
- Remote
- C++
- Travel
- Mentoring
- Work from home
Quick apply
Head of Security Operations
Canonical —Douglas
- Computer Science
- English
- Presentation skills
Quick apply
Product Manager
Canonical —Douglas
- Remote
- Sales
- English
- Project management
- Employee assistance programme
Quick apply
IoT Solutions Architecture Manager (Americas only)
Canonical —Douglas
- Remote
- Computer Science
- English
- C++
- Employee assistance programme
Quick apply
Manager, Product Manager
Canonical —Douglas
- Remote
- Sales
- English
- Project management
- Employee assistance programme
Quick apply
Technical Manager - Automotive and Industrial
Canonical —Douglas
- Remote
- C++
- Mentoring
- Agile
- Work from home
- Employee assistance programme
Quick apply
Silicon Alliances Ecosystem Development Manager
Canonical —Douglas
- Remote
- Business development
- Bachelor's degree
- Linux
- Employee assistance programme
Quick apply
Engineering Manager, Commercial Systems
Canonical —Douglas
- Remote
- Sales
- English
- Java
- Employee assistance programme
Quick apply

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Customer Care Coordinator

Dandara -
Douglas

Apply Now

Job details

Benefits

Annual leave
Employee assistance programme
Private medical insurance
Employee discount
Pay rise

Qualifications

Customer service
Microsoft Office
Purchasing
IT
Construction
Communication skills

Full job description

Customer Care Coordinator

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.

Our Customer Care team in the Isle of Man make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism.

What you'll be doing

Act as the first point of contact for homeowners regarding customer care and defect enquiries.
Log, track, and manage customer care issues from report through to resolution.
Schedule and coordinate Customer Care Technicians and subcontractors to attend remedial works.
Communicate clearly and professionally with homeowners to manage expectations and appointment times.
Ensure defects are addressed within agreed service levels and warranty requirements.
Maintain accurate and up-to-date customer care records and systems.
Monitor outstanding issues and follow up to ensure timely completion.
Support defect inspections and quality checks where required.
Escalate unresolved or high-risk issues to Customer Care Management.
Ensure compliance with company procedures, consumer codes, and health & safety requirements.
Contribute to continuous improvement of customer care processes and customer satisfaction.
Follow up on customer feedback via customer surveys in close-cooperation with Customer Care Manager
Strive to achieve gains in ‘Customer Satisfaction’ and ‘Recommended’ ratings as reported by HBF.
Carry out day to day office administration to drive smooth running of the department.

What you'll bring

Experience in a Customer Care Coordinator, Customer Service, or Aftercare role, ideally within housebuilding or residential construction.
Strong customer service and communication skills.
Highly organised with the ability to manage multiple cases and priorities.
Confident in dealing with homeowners, subcontractors, and internal teams.
Comfortable using customer care systems and Microsoft Office.
Calm, professional, and solutions-focused approach.
Understanding of new-build warranty processes is advantageous but not essential.

Why Dandara

Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability, or quality. Today Dandara is one of the UK’s largest independent property development companies and it’s all thanks to the vision and passion of our dedicated team. We have a strong track record of delivering excellent houses as evidenced by our consistently high scores from our customers and our 5 Star Housebuilder awards.

What's in it for you

Competitive salary depending on experience
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
Discretionary annual bonus scheme
Private medical insurance
Life assurance (3x salary, with option to increase to 4x)
Employee assistance programme
Discounts on a range of retailers, restaurants, leisure providers and more

Apply Now

Refine Your Search

solutions manager jobs in douglas, eng

Customer Care Coordinator

Store Manager

Assistant Manager

Training and Service Development Manager

Tenancy Services Manager

Finance Manager - Corporate Reporting

Senior Relationship Manager, Business and Commercial Banking

Service Manager - Adult Learning Disability Services

Software Development Manager

Design Manager (Visual)

Observability Engineering Manager

Relationship Director - Fiduciary & Funds

Engineering Manager- Ceph & Distributed Storage

Head of Security Operations

Product Manager

IoT Solutions Architecture Manager (Americas only)

Manager, Product Manager

Technical Manager - Automotive and Industrial

Silicon Alliances Ecosystem Development Manager

Engineering Manager, Commercial Systems

I want to receive the latest job alerts for solutions manager in douglas, eng

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