Client advisor Work, Jobs in Dover, Ken (with Salaries)

Customer Services Advisor - Maternity Cover 6 Months
Cygnia Maintenance Ltd —Broadstairs
- £26,436 - £26,500 a year
- Microsoft Word
- Microsoft Outlook
- In-person
- Health & wellbeing programme
Quick apply
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Legal Secretary
Brachers —Canterbury
- Full-time
- Hybrid work
- Word processing
- Communication skills
Customer Service Advisor
NFU Mutual Canterbury and Sittingbourne —Canterbury
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
Quick apply
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Customer Service Advisor
NFU Mutual Agency —Canterbury
- Full-time
- CRM software
- Communication skills
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Mortgage Advisor
The Mortgage Experts —Herne Bay
- £60,000 - £100,000 a year
- Remote
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Customer Services Advisor - Maternity Cover 6 Months

Cygnia Maintenance Ltd -
Broadstairs

Quick apply

Job details

Fixed term contract
£26,436 - £26,500 a year
7 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Company pension
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
GCSE
Internal department liaison
Complaint handling
Technical support
Customer interaction
Communication skills

Full job description

Job Overview

Cygnia Maintenance are the UK's top provider of signage maintenance and safety checks. We support businesses all over the Uk with a fleet of 30 vehicles that visit sites and maintain signage for various sectors including household names.

At present customer services are a team of three (Customer Service Manager and 2 Advisors) we are looking for someone to join us who can assist in covering one of our colleagues going on Maternity Leave. This role is expected to last a minimum of 6 months but may be longer. Other vacancies may also become available so this is a great opportunity to get involved in a successful and local employer.

Main Duties - but not limited to

Answering Customers Questions

There are high volumes of calls from clients and field engineers that need to be managed and dealt with via various communication methods.

Enquiries can be via e-mail or phone but phone is preferred. There will be a lot of liaising with other departments to get an answer and therefore the ability to create good working relationships is key

Updating our customers with regards to status of jobs and projects

One of the key tasks for the customer service team is keeping to service levels and response times as paid for by our customers. This involves logging new job requests. Keeping our customers happy is key!

Resolving Problems And Fixing Technical Issues

Customer service representatives in facilities management companies have a significant role in resolving product or service-related issues and managing expectations. To be proactive regular running of duplicate checks against internal and external systems is also required.

Keeping Customers Updated

The primary objective is to assist customers with the company's offerings and ensure customer satisfaction. In order to do this, customers will be kept updated as to their query as much as possible.

Handling Customer Complaints

Dealing with unsatisfied customers and handling their complaints also comes under the role of this department. As the first point of contact for customers it is up to this team to handle complaints effectively. Therefore, excellent communication, listening skills, and a knack for positive dialogue to ensure that customers leave with their concerns resolved.

Gathering Feedback

Gathering feedback is also a pivotal aim of customer services to constantly improve and evolve. Not only from clients but also for internal customer service.

Assisting other teams and departments

Due to the fast-moving nature of the business everyone is expected to help out when needed and assist with activities to support the business.

Excellent communication skills are required and there will be a test at interview.

We are an equal opportunity employer and welcome applicants from all backgrounds.

Job Type: Fixed term contract

Pay: £26,436.00-£26,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Health & wellbeing programme
On-site parking

Ability to commute/relocate:

Broadstairs CT10: reliably commute or plan to relocate before starting work (required)

Experience:

Office based customer service: 1 year (preferred)

Work Location: In person

Quick apply

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client advisor jobs in dover, ken

Customer Services Advisor - Maternity Cover 6 Months

Legal Secretary

Customer Service Advisor

Customer Service Advisor

Mortgage Advisor

Senior Associate Civil Engineer - Infrastructure

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