Customer service manager Work, Jobs in Dover, Ken (with Salaries)

Customer Relations Manager
Crystal Care Collection —Ramsgate
- £38,000 - £40,000 a year
- Weekend availability
- CRM software
- Training & development
- Marketing
- Referral programme
8d
Business Development Manager
Fleetmaxx Solutions Ltd —Whitstable
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
Quick apply
Branch Manager
REXEL —Folkestone
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
Customer Relations Manager
Sandmere Care Home —Margate
- Up to £40,000 a year
- Full-time
- CRM software
- Business development
Quick apply
Assistant Manager
The Rank Group Plc —Broadstairs
- From £32,500 a year
- Customer service
- Training & development
- Guest services
- Employee discount
- Sick pay
2d
Store Manager
Holland & Barrett —Folkestone
- Up to £23,760 a year
- Part-time
- Budgeting
- Training & development
- Retail management
- Store discount
- Employee assistance programme
14d
Assistant Manager
The Rank Group —Broadstairs
- From £32,500 a year
- Customer service
- Training & development
- Guest services
- Employee discount
- Sick pay
Quick apply
13d
Customer Experience Manager
Citi Terrace —Canterbury
- Up to £14 an hour
- Part-time
- Spanish
- Customer service
- Data analysis skills
Quick apply
4d
Sales Manager
Bannatyne —Folkestone
- £13.50 an hour
- Weekend availability
- CRM software
- Customer service
- Team management
- Annual leave
- Employee assistance programme
10d
Sales Team Manager
Neilson Financial Services —Ashford
- Hybrid work
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Part-time Customer Service Manager
International Workplace Group plc —Canterbury
- Up to £19,000 a year
- Part-time
- Customer service
- Team management
- In-person
Assistant Store Manager - Thanet
Footasylum —Broadstairs
- Customer service
- Human resources
- Recruiting
9d
Account Manager
LKQ Corporation —Canterbury
- Full-time
- Customer service
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
Guest Service Manager
Holiday Inn Ashford Central —Ashford
- £28,516 a year
- Weekend availability
- Hotel
- Travel
- Guest services
- Free parking
- Employee discount
Quick apply
Hotel - Duty Manager
Premier Inn —Ashford
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Assistant Store Manager
Bird & Blend Tea Co. —Canterbury
- £29,000 - £30,250 a year
- Weekend availability
- Sales
- Customer service
- University
- Annual leave
- Employee assistance programme
Quick apply
9d
Part-time Customer Service Manager
IWG —Canterbury
- Up to £19,000 a year
- Part-time
- Customer service
- Team management
- Guest services
Travel Shop Manager - Ashford
Around The World Travel Ltd —Bybrook
- £30,000 - £32,000 a year
- Full-time
- Sales
- In-person
- Retail management
- Free parking
- Annual leave
Quick apply
Counter Manager - Canterbury
Benefit Cosmetics UK —Canterbury
- Temporary
- Sales
- Customer service
- Annual leave
- Referral programme
Duty Manager
LKQ Corporation —Canterbury
- Full-time
- Training & development
- Annual leave
- Employee assistance programme
9d

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customer service manager jobs near dover, ken

Customer Relations Manager

Crystal Care Collection -
Ramsgate

Apply Now

Job details

Permanent | Full-time
£38,000 - £40,000 a year
8 days ago

Benefits

Referral programme

Qualifications

CRM software
Marketing campaign planning
Client engagement
Partnership building
Relationship management
Customer support
Customer interaction
Events management
Training & development
Networking
Business lead generation
Marketing

Full job description

Build Relationships That Change Lives

At Crystal Care Collection, we create luxury care homes where residents receive exceptional care and families find reassurance, trust and support at every stage of their journey.

We're looking for an enthusiastic and driven Customer Relations Manager to become the welcoming face of our home, helping prospective residents and their families navigate one of life's most important decisions while supporting occupancy growth and strengthening our presence within the local community.

This is an exciting opportunity for someone who thrives on building relationships, enjoys networking and has a passion for delivering outstanding customer experiences.

About the Role

As Customer Relations Manager, you'll lead all aspects of enquiry management and local marketing, guiding prospective residents from their first enquiry through to moving into their new home.

Working closely with the General Manager and wider team, you'll develop community partnerships, organise events, manage marketing initiatives and ensure every interaction reflects the warmth, professionalism and excellence that defines Crystal Care Collection.

You'll play a key role in growing occupancy while ensuring every family feels informed, supported and confident throughout their journey.

Key Responsibilities

Act as the primary point of contact for prospective residents and their families, providing guidance and support from initial enquiry through to admission.
Deliver engaging and personalised home tours, showcasing the exceptional environment and services available.
Develop and maintain strong relationships with local healthcare professionals, charities, community groups, schools and other referral partners.
Generate high-quality enquiries through networking, community engagement and local marketing initiatives.
Plan and host events within the home and represent Crystal Care Collection at external community events.
Maintain and develop an accurate database of prospective residents, delivering regular communications through newsletters and digital marketing.
Ensure all enquiries are managed promptly and professionally, maintaining detailed records within the CRM system.
Nurture every enquiry through the customer journey, identifying opportunities to convert interest into admissions.
Support respite-to-permanent resident conversions through ongoing engagement with residents and families.
Work with the marketing and PR teams to promote the home through social media, care home review platforms and local stories.
Ensure show suites and communal areas are presented to the highest standard to reflect the luxury environment.
Train and support colleagues to confidently handle enquiries and conduct home tours during evenings and weekends when required.
Develop and implement a local marketing plan aligned with occupancy targets and business objectives.

About You

We're looking for someone who:

Has previous experience in sales, marketing, customer relations or business development, ideally within health or social care.
Is an exceptional communicator with outstanding interpersonal skills.
Enjoys building relationships and establishing trust with families, professionals and colleagues.
Has a proactive, organised and results-driven approach.
Is confident networking and representing the organisation within the local community.
Can manage multiple priorities while delivering an exceptional customer experience.
Demonstrates professionalism, compassion and integrity in every interaction.
Shares our values of compassion, thoughtfulness, integrity and excellence.

Working Pattern

Monday - Friday
9:00am - 5:00pm
40 hours per week

Flexibility may occasionally be required to support evening or weekend events and home tours.

Salary

£38,000 - £40,000 per annum

What We Offer

Full induction training programme
Fully funded Blue Light Card
Fully funded Enhanced DBS check
Refer a Friend bonus scheme
Ongoing professional development and career progression opportunities
Supportive and collaborative leadership team
The opportunity to make a meaningful difference to residents and families every day
A rewarding role within a growing and forward-thinking organisation

Join Our Team

This is more than a sales role—it's an opportunity to help families make one of the most important decisions of their lives while showcasing the exceptional care and environment that Crystal Care Collection provides.

If you're passionate about people, thrive on building relationships and want to play a key role in the success of a luxury care home, we'd love to hear from you.

Apply today and help us welcome more residents into a place they can truly call home.

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.

#IND4

Apply Now

Refine Your Search

customer service manager jobs in dover, ken

Customer Relations Manager

Business Development Manager

Branch Manager

Customer Relations Manager

Assistant Manager

Store Manager

Assistant Manager

Customer Experience Manager

Sales Manager

Sales Team Manager

Part-time Customer Service Manager

Assistant Store Manager - Thanet

Account Manager

Guest Service Manager

Hotel - Duty Manager

Assistant Store Manager

Part-time Customer Service Manager

Travel Shop Manager - Ashford

Counter Manager - Canterbury

Duty Manager

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