Customer service representative Work, Jobs in Downpatrick, Dow (with Salaries)

Customer Service Agent
RiverRidge —Belfast
- Full-time
- Continuous improvement
- Organisational skills
- Computer skills
- Free parking
- Annual leave
13d
Customer Service Advisor
Teleperformance —Belfast
- £27,976 a year
- Weekend availability
- Organisational skills
- Computer skills
- Communication skills
- Employee discount
- Referral programme
Customer Representative - Newtownards
Nationwide Building Society —Newtownards
- £26,500 a year
- Part-time
- Banking
3d
Customer Service Agent
firmus Energy —Newtownabbey
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Service Specialist
Ziggicig —Belfast
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Store discount
- Employee discount
Quick apply
2d
Customer Support and Collections Associate
Close Brothers —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Customer Service Advisor
GLL —Belfast
- £27,351.61 a year
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
Customer Service Advisor
Radius Housing —Holywood
- £25,583 - £26,824 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Customer Operations Associate
Raylo —Belfast
- Hybrid work
- Bachelor's degree
- Continuous improvement
- AI
- Work from home
Quick apply
12d
Customer Service Advisor - 12 Months Fixed-Term Contract
TrustFord —Newtownards
- Customer service
- Computer literacy
- Hotel
- Annual leave
- Employee discount
Customer Service Advisor
Decathlon UK —Belfast
- Part-time
- Merchandising
- Communication skills
- Profit sharing
- Employee discount
Customer Service Assistant - Little Donegal St.
BoyleSports —Belfast
- Customer service
- Team management
- POS
Quick apply
Customer Service Advisor (12 Month FTC)
Brenntag UK Limited —Belfast
- Continuous improvement
Quick apply
Customer Service Support Officer - CSSO
Aramark Ireland —Belfast
- £13.30 an hour
- Full-time
Quick apply
Customer Service Assistant - Sandy Row (Sunday Work)
BoyleSports —Belfast
- Every weekend
- Customer service
- Team management
- POS
Quick apply
Customer Services Advisor
Halfords —Belfast
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
2d
Senior Associate, Private Client Services, Advisory, Tax, Belfast or Derry, Londonderry
EY —Belfast

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Customer Advisor – Argos
Sainsbury's —Downpatrick
Be present on the shop floor helping customers with questions and provide advice on a wide range of products – supporting in the stock room when the store is…
£13.23 an hour
2d
Sales Assistant
Poundland —Downpatrick
10% employee discount card with increased discount events over the year. 28 days holiday a year inc banks, rising by one day a year up to 33 days.
£16 - £21 an hour
12d

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customer service representative jobs near downpatrick, dow

Customer Service Agent

RiverRidge -
Belfast

Apply Now

Job details

Full-time
13 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Internal department liaison
Microsoft Office Suite
Complaint handling
Continuous improvement
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Closing Date: 10th August 2026, 5 pm

Ref: CSA/07/26

Salary: Competitive salary

Location: Belfast

Job Vacancy

CUSTOMER SERVICE AGENT

Ref: CSA/07/26

Location: 62-66 Duncrue Street, Belfast

Starting salary: Competitive Salary

08:30 and 17:00 Monday to Friday

Contract: 40hrs/week – permanent

Overall Purpose of Role

Are you passionate about delivering outstanding customer service? Do you enjoy helping people and solving problems? If so, we’d love to hear from you.

RiverRidge is looking to recruit Customer Service Agents to join our busy Customer Contact Centre in Duncrue. This is an excellent opportunity to become part of a supportive and friendly team, with clear opportunities for training, development and career progression.

As a Customer Service Agent, you will be the first point of contact for our customers, providing professional, efficient and friendly support while ensuring the highest standards of customer service are delivered.

From your first day, you’ll be enrolled on a structured development programme designed to support your growth, with the aim of becoming a fully qualified Customer Service Agent within 12 months.

Key Responsibilities and Accountabilities

As a Customer Service Agent, you will:

Deliver exceptional customer service through telephone, email and other communication channels.
Act as the first point of contact for customer enquiries, service requests and complaints, ensuring timely and effective resolution.
Manage inbound calls and emails while coordinating with internal departments to deliver excellent service.
Maintain accurate customer records, including contracts, purchase orders, service information and account updates using company systems.
Support customer communications, including outbound customer contact where required.
Work collaboratively with colleagues to ensure efficient service delivery and effective communication across the business.
Identify and communicate potential sales opportunities to the Business Development team.
Follow company procedures and contribute to continuous improvements in systems, processes and customer experience.
Work towards agreed Key Performance Indicators (KPIs) while maintaining high standards of accuracy and professionalism.
Undertake any other duties appropriate to the role as requested by management.

Essential Criteria

To be successful in this role, you will have:

A genuine passion for delivering excellent customer service.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to build positive relationships with customers and colleagues.
The ability to remain calm and work effectively in a fast-paced environment.
Excellent organisational skills with the ability to prioritise a varied workload.
Strong attention to detail and effective problem-solving skills.
Good IT skills, including Microsoft Office applications.
Flexibility to work a rotational Saturday (approximately one in every five weeks).
Flexibility to provide occasional Bank Holiday cover, for which you will receive time and a half plus a day’s annual leave in lieu.

Desirable Criteria

It would be advantageous if you have:

At least six months’ experience in a customer-facing or customer service role.
Experience working within a service-based industry.

**Must be able to provide documentation to confirm your eligibility to work in the UK**

What We Offer!

Competitive Salary
Salary review upon successful completion of the Customer Service development programme
Discretionary Bonus Scheme
Clear career progression opportunities
Structured training and ongoing personal development
33 days annual leave, including Bank Holidays
Company Pension Scheme
Company Sick Pay and Death in Service benefit after one year’s continuous service
Private Healthcare Scheme and Cash Health Plan (following successful completion of probation)
Free onsite parking
Convenient location outside Belfast City Centre
Supportive, inclusive and friendly working environment

HOW TO APPLY

If you are interested in applying for this position, please complete the company

Apply Now

Refine Your Search

customer service representative jobs in downpatrick, dow

Customer Service Agent

Customer Service Advisor

Customer Representative - Newtownards

Customer Service Agent

Customer Service Specialist

Customer Support and Collections Associate

Customer Service Advisor

Customer Service Advisor

Customer Operations Associate

Customer Service Advisor - 12 Months Fixed-Term Contract

Customer Service Advisor

Customer Service Assistant - Little Donegal St.

Customer Service Advisor (12 Month FTC)

Customer Service Support Officer - CSSO

Customer Service Assistant - Sandy Row (Sunday Work)

Customer Services Advisor

Senior Associate, Private Client Services, Advisory, Tax, Belfast or Derry, Londonderry

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