Technical support occupations Work, Jobs in Driffield, Ery (with Salaries)

First Line IT Support Engineer - Helpdesk
John Good Group —Hessle
- £24,000 - £26,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
IS Technical Support
Tate Europe —Kingston upon Hull
- Full-time
- SharePoint
- Communication skills
Quick apply
Graduate Technical Support Engineer - UK
Deep Sea Electronics Ltd —Filey
- £26,420.00 - £30,458.22 a year
- Computer literacy
- Engineering
- Programmable logic controllers
- Free parking
- Life insurance
Quick apply
1st Line Support Technician
Tevalis —Kingston upon Hull
- £28,000 a year
- Weekend availability
- Hospitality
- POS
- In-person
- Free parking
- Employee assistance programme
Quick apply
2nd/3rd Line IT Support Engineer
Genesis Business Systems Ltd —Kingston upon Hull
- Up to £39,995 a year
- Full-time
- Windows
- Travel
- In-person
- Free parking
Quick apply
Technical Support Engineer - UK
Deep Sea Electronics Ltd —Filey
- £30,420.00 - £45,458.22 a year
- Software troubleshooting
- Computer literacy
- Engineering
- Free parking
- Life insurance
Quick apply
IT Service Desk Engineer
Wilkin Chapman Rollits —Kingston upon Hull
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
14d
IT Support Engineer
Amazon UK Services Ltd. —North Ferriby
- Full-time
- Maintenance
- English
- Bachelor's degree
7d
Portal Support Specialist
CPM Holdings, Inc. —Brough
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Annual leave
Quick apply
Desktop Services Analyst
Wescot Credit Services —Kingston upon Hull
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
4h
IT Support Technician
AAK International —Kingston upon Hull
- Analysis skills
- Bakery
- Communication skills
12d
Senior Technical Support Engineer (Level 3)
Stonemere IT —Kingston upon Hull
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
IT Service Desk Engineer
Wilkin Chapman Solicitor —Kingston upon Hull
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Travel
Client Solutions Specialist
DNA Payments —Kingston upon Hull
- Employee assistance programme
Quick apply
Customer Tech Support Advisor
Quickline Communications —Kingston upon Hull
- Full-time
- In-person
- Free parking
- Annual leave
Quick apply

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First Line IT Support Engineer - Helpdesk

John Good Group
Hessle

Quick apply

Job details

Permanent | Full-time
£24,000 - £26,000 a year
12 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time
Enhanced maternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Ticket management
Technical support
IT support
Customer support
Communication skills
Help desk

Full job description

Full time 37.5 hours per week.

£24,000 - £26,000 per annum depending on age and experience

Plus non contractual bonus of up to 10%

Based at our brand new offices in Hesslewood Office Park, Hessle.

We are looking for a First Line IT Support Engineer - Helpdesk to join the John Good Group Central Services IT Team on a permanent basis.

Normal working hours are 7.5 hours per day, Monday to Friday to be worked between the hours of 8.30am-5.00pm. Although a degree of flexibility is required on occasions, to ensure an effective service is maintained.

The ‘Good’ things you can get:

25 days annual leave plus bank holidays
Birthday day off work
Contributory pension scheme (up to 8% matched contribution)
Life assurance (4x if contributing 4% into the pension)
Health cash plan and YuLife membership, with virtual GP and EAP
Referral Scheme
Long service awards including gifts and increase in annual holiday entitlement
Employee volunteering and matched charitable donations
Social events such as a family summer BBQ and Christmas party
An exciting opportunity to be entered into a twice a year draw to “live your dream” with a bucket list activity of your choice paid for by John Good Group!
Personal & professional development

Who are we?

John Good Group is a sixth-generation, family business. Winners of the Yorkshire & Humberside Family Awards 2022 for Family Business of the Year and Best Social Impact. Founded on family values, we put our people, planet, and communities at the heart of everything we do.

The role

As a First Line IT Support Engineer, you will be responsible for providing technical support and advice to approximately 150 users to ensure efficient issue resolution and excellent customer service. You will have the opportunity to support on actively driving quality improvements to our helpdesk processes and have the opportunity to work collaboratively with the broader IT team in support of delivering key strategic projects.

Due to the nature of the role and our office locations, you may, on occasion be required to visit other office locations other than Hessle to provide support in person.

The role will include:

To monitor IT helpdesk tickets, providing support in person and remotely via phone, email, or teams to ensure resolution of issues in line with agreed SLA’s.
Actively support quality improvements within the Helpdesk.
Work alongside the team and third parties during escalations and manage expectations throughout incident resolution.
Help maintain consistent IT helpdesk documentation and SOPs for both routine issues and escalations.
Support the team to deliver key strategic IT Projects.

About you:

Previous experience in IT support is essential with 1-2 years’ experience in IT support (helpdesk/desktop/1st line)
Experience of working in-house/onsite
Experience with M365 technologies
Previous experience in assisting with projects
A real passion for IT Support, strong technical aptitude and eagerness to learn
A drive to deliver excellent customer service
Strong communication skills and the ability to build effective working relationships
Located within commutable distance of the Hessle office
Ability on occasion to provide support out of normal office hours
Right to work in the UK

Our people are fundamental to our success with a drive deliver quality services to our customers. So, if you have the above qualities and would like to join us please apply attaching your CV with a supporting statement detailing how you meet the above criteria and what attracted you to this position.

Diversity

We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.

GDPR

John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.

Pay: £24,000.00-£26,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Referral programme

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in driffield, ery

First Line IT Support Engineer - Helpdesk

IS Technical Support

Graduate Technical Support Engineer - UK

1st Line Support Technician

2nd/3rd Line IT Support Engineer

Technical Support Engineer - UK

IT Service Desk Engineer

IT Support Engineer

Portal Support Specialist

Desktop Services Analyst

IT Support Technician

Senior Technical Support Engineer (Level 3)

IT Service Desk Engineer

Client Solutions Specialist

Customer Tech Support Advisor

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