Customer care specialist Work, Jobs in Drumchapel, Glg (with Salaries)

Retention Specialist
Canova Medical —Glasgow
- From £30,000 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
Quick apply
Health and Wellness Sales Advisor
Boots —Glasgow
- £16 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
Trainee Fire Extinguisher Technician
Asco Fire Group —Glasgow
- £25,000 - £40,000 a year
- Full-time
- Schematics
- Hand tools
- Mechanical knowledge
- Annual leave
- Employee discount
Quick apply
2d
Sales Assistant
TGJones —Paisley
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
2d
Driver
ABM —Paisley
- Weekend availability
- Customer service
- Driving
- Communication skills
Financial Investigator
HM Revenue and Customs —Gartcosh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
4d
Product Support Senior Specialist
Jaguar Land Rover —Irvine
- £95,000 - £119,000 a year
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
7d
Bank of Scotland - Customer Support - Cumbernauld
Lloyds Banking Group —Glasgow
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
1d
Senior Manager - Operational Excellence
Nationwide Building Society —Glasgow
- From £75,000 a year
- Full-time
- Financial services
- Leadership
8d
Customer Resilience and Journey Success Team Leader
M&G plc —Stirling
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
4d
Tesco Travel Money Advisor
Travelex —Glasgow
- £13 an hour
- Overtime
- Health & wellbeing programme
- Employee discount
Driver
ABM UK —Paisley
- Weekend availability
- Customer service
- Driving
- Communication skills
- Employee discount
Quick apply
Post Office Counter Clerk
TGJones —Kilmarnock
- £8.00 - £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Telephony and Connectivity Analyst
ARO —Glasgow
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Employee assistance programme
Quick apply
6d
Graduate Franchise Support Officer
The Leak Detective Ltd —Cumbernauld
- £26,500 - £28,500 a year
- Full-time
- Plumbing
- In-person
- Business
- Free parking
Quick apply
3d
Import Operations Apprentice - Glasgow
DHL —Paisley
- Full-time
- Microsoft Excel
- Customer service
- English
- Employee assistance programme
11d
Call Handler
Cameron House —Dunbartonshire
- £27,060.80 a year
- Full-time
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Spa Receptionist
Cameron House —Dunbartonshire
- £27,060.80 a year
- Weekend availability
- Hospitality
- Customer service
- IT
- Free parking
- Employee discount
Quick apply
10d
Estate Agent
Connells Group —Bishopbriggs
- £25,000 a year
- Sales
- Microsoft Office
- IT
Quick apply
10d
Van Driver
Allied Vehicles —Glasgow
- £0.01 a year
- Monday to Friday
- Driving
- Communication skills
- Free parking
- Annual leave
Quick apply
10d

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Retention Specialist

Canova Medical
Glasgow

Quick apply

Job details

Full-time
From £30,000 a year

Qualifications

Microsoft Word
Sales
Customer service
Analysis skills
Data entry
Phone etiquette
Communication skills

Full job description

Job Summary

We are seeking a dedicated and personable Retention Specialist to join our team. The successful candidate will play a vital role in maintaining strong relationships with our clients, ensuring their satisfaction, and fostering loyalty. This position offers an excellent opportunity for individuals with strong communication skills and a passion for customer service to contribute to the growth and success of our organisation. The role involves engaging with clients via phone and digital channels, analysing customer data, and implementing strategies to enhance retention rates.

Duties

Manage inbound and outbound customer calls with professionalism, demonstrating excellent phone etiquette.
Utilise data entry skills to accurately record customer interactions, feedback, and relevant information in our CRM system.
Analyse customer data to identify trends, potential issues, and opportunities for upselling additional products or services.
Develop personalised retention strategies tailored to individual client needs and preferences.
Conduct follow-up communications to ensure customer satisfaction and resolve any concerns promptly.
Collaborate with sales and marketing teams to implement upselling initiatives that benefit both the organisation and clients.
Maintain detailed records of customer interactions, feedback, and retention activities for reporting purposes.

Qualifications

Proven experience in data entry, customer service, or retention roles is preferred.
Strong communication skills with the ability to engage clients professionally and empathetically.
Excellent analysis skills to interpret customer data and identify actionable insights.
Demonstrated phone etiquette and interpersonal skills to build rapport with diverse client bases.
Ability to upsell products or services tactfully without compromising customer satisfaction.
Organised with attention to detail, capable of managing multiple tasks efficiently in a fast-paced environment.

This position offers a rewarding career opportunity for motivated individuals eager to develop their skills within a dynamic organisation committed to exceptional customer care.

Pay: From £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in drumchapel, glg

Retention Specialist

Health and Wellness Sales Advisor

Trainee Fire Extinguisher Technician

Sales Assistant

Driver

Financial Investigator

Product Support Senior Specialist

Bank of Scotland - Customer Support - Cumbernauld

Senior Manager - Operational Excellence

Customer Resilience and Journey Success Team Leader

Tesco Travel Money Advisor

Driver

Post Office Counter Clerk

Telephony and Connectivity Analyst

Graduate Franchise Support Officer

Import Operations Apprentice - Glasgow

Call Handler

Spa Receptionist

Estate Agent

Van Driver

I want to receive the latest job alerts for customer care specialist in drumchapel, glg

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