Field representative Work, Jobs in Dundee, Dnd (with Salaries)

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Agricultural Sales Support Coordinator

Scot JCB Group -
Forfar

Quick apply

Job details

Full-time

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Referral programme
On-site parking

Qualifications

Sales support
Import/export documentation
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Client engagement
ERP systems
Administrative support experience
Internal department liaison
Microsoft Office Suite
Research
Handling customer enquiries
Client services
Customer relationship management
Relationship management
Customer interaction
Outbound calling
Sales appointment setting
Office experience

Full job description

We are looking for an Agricultural Sales Support Coordinator to join our busy team in Forfar.

This is primarily an office-based administration and coordination role supporting our sales team. The role involves arranging machine transport, updating systems, handling customer queries, maintaining accurate records, and supporting the smooth movement of machinery through the business. The role is approximately 80% office-based administration and system coordination, with around 20% spent in the yard or meeting customers as required.

This is not a target-driven sales role. This opportunity would suit someone who understands the industry, enjoys working with customers, and is looking to develop a long-term career with one of Scotland's leading agricultural machinery businesses.

Hours: Monday – Friday, 8.00am - 4.30pm, in our Forfar office

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri and Stewart Plant Sales.

Established in June 2021 through the merger of Kelso & Lothian Harvesters and A M Phillip Agritech, Scot Agri is dedicated to serving the agricultural community with top-quality tractors, farm equipment, and comprehensive support through parts and service. Operating across 14 strategically located depots, we provide machinery sales, servicing, and parts for leading brands including JCB, Massey Ferguson, Horsch, Spearhead, Berthoud, and more.

This role involves:

Responding to customer enquiries and directing opportunities to the appropriate member of the sales team
Building and maintaining strong relationships with customers and manufacturer sales representatives

Responding quickly and professionally to inbound customer enquiries from the Scot Agri website, digital campaigns, and marketing activity
Proactively making outbound calls to progress opportunities and follow up on open enquiries
Identifying opportunities for equipment demonstrations or dealer visits

Supporting the sales team by arranging appointments, preparing information, and ensuring enquiries are recorded accurately
Maintaining consistent follow-up with customers to avoid missed opportunities

Providing a professional and helpful point of contact for customers and colleagues
Providing customer account statements
Supporting the sales team with machine build ups for non JCB products i.e. Horsch, Massey Fergusson, KRM and more

Accurately recording all activity, notes, and next actions within the dealer CRM system
Maintaining the Scot Agri used equipment website
Carrying out used machine reports and chasing sales team for O/S reports

Organising machinery transport movements and updating our IFS (ERP) system
Processing export paperwork - CMR and sanitation documentation document
Liaising with the parts and service departments regarding machines ready for delivery
Liaising with the sales administration team regarding machine movements
Supporting the wider sales team with building machine specifications and researching attachments
Planning and organising events e.g. agricultural shows

Moving and handling machines in the yard
Carrying out machine familiarisation training with customers
Learning how to valuate part exchanges

The ideal candidate will have:

Personal or work-related experience in agriculture, farming, agricultural machinery, agricultural service, parts, or a related agricultural environment
Experience in administration, customer support, transport coordination, agricultural parts, service, or another busy office-based role would be helpful
The ability to prioritise tasks and work well in a busy team
The ability to build rapport with customers and colleagues
A good understanding of the importance of excellent customer service
Good working knowledge of Microsoft applications
Strong attention to detail
The ability to work on your own initiative
Flexible, positive, and outgoing approach to work

In return you will receive:

Competitive salary, reviewed yearly
Annual bonus
30 days annual leave, increasing with length of service up to a total of 35 days
The option to buy/sell up to 5 days annual leave per year
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Employee assistance programme - free counselling and legal advice
Contributory pension scheme
Life assurance of three times your annual salary
Employee referral programme
Free on-site parking

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Application question(s):

This role is office/field based with no working from home. Is this suitable for you?
This role will involve moving machines in the yard when required, full training will be provided. Is this suitable for you?
Do you have any experience/knowledge of agriculture? This can be through your work or personal background.
What is your salary requirement?

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

field representative jobs in dundee, dnd

Agricultural Sales Support Coordinator

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