Support escalation Work, Jobs in Dundee, Dnd (with Salaries)

Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
Customer Experience Team Leader
Tesco UK —Dundee
- Part-time
- Microsoft Excel
- Management
- Team management
- Employee assistance programme
11d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Project Manager
Together in Mind —Dundee
- £50,000 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Organisational skills
- Flexitime
- Work from home
Quick apply
Classroom Assistant
Rossie Young People's Trust —Montrose
- £28,115 - £29,920 a year
- English
- Administrative experience
- Organisational skills
Quick apply
5d
Senior Care Assistant
HC-One - Balcarres —Dundee
- £14.40 - £15.00 an hour
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
6d
Network Operations Manager
DC Thomson —Dundee
- Full-time
- Hybrid work
- Management
- Product management
- Computer networking
Quick apply
13d
Business Management Officer
Perth & Kinross Council —Perth
- £31,759 - £34,011 a year
- Full-time
- Management
- Administrative experience
- IT
14d
Business Management Officer, Perth High School
Perth and Kinross Council —Perth
- £31,759 - £34,011 a year
- Management
- Military
- Administrative experience
- Annual leave
14d
Wellbeing Community Support Worker - Keeping Connected
Includem —Glenrothes
- £11,824 - £29,166 a year
- English
- IT
- Communication skills
- Flexitime
- Referral programme
Pensions Administration Team Leader
SSE —Perth
- Full-time
- Leadership
- Communication skills
- Employee discount
7d
Care Assistant
HC-One - Finavon Court —Forfar
- £13.50 - £14.00 an hour
- Free parking
- Annual leave
Quick apply
11d
Service Delivery Lead - Scotland - Our Future Health Programme
Xyla Services —Dundee
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Travel
Quick apply
7d
Safer Communities Officer
Fife Council —Glenrothes
- £31,761.26 - £34,914.86 a year
- Full-time
- Travel
- Communication skills
- Employee discount
8d
IT Operations Engineer
Bidwells —Perth
- Full-time
- Azure
- Microsoft Office
- SQL
- Employee discount
Logistics Lead - EMEAI
Orbia —Thornton
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
12d
Housekeeping Assistant
HC-One - Balnacarron —St. Andrews
- £14.80 - £15.30 an hour
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Manager Commodity & Sourcing
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- In-person
- Sick pay
Care Assistant
HC-One - Lunan Court —Arbroath
- £13.50 - £14.00 an hour
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Planner
Rexroth —Glenrothes
- Full-time
- ERP systems
- Communication skills
- Employee discount
Quick apply

I want to receive the latest job alerts for support escalation in dundee, dnd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Support Advisor (9 months FTC)

Snappy Shopper -
Dundee

Quick apply

Job details

Fixed term contract

Qualifications

CRM software
Canva
Customer support
Communication skills
Help desk

Full job description

Please note that this role will be titled ‘Retail Support Advisor’ internally.

About Us

Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41bn in the UK. We work with independent retailers and major convenience store partners, helping local businesses serve customers online so communities thrive and revenue stays local. Retailers on our platform typically see significant uplift in monthly revenue, making our service mission critical to local high streets.

Our location
We are a UK company with colleagues across the country and offices in Dundee and Edinburgh. The Customer Support Advisor position is based in our Dundee HQ (City Quay) and will include shift patterns that cover evenings and weekends on a rota. You will be expected to work on-site as required by the rota and to collaborate closely with colleagues across teams.

About the team
You will join the Customer Support team, working alongside Technical Support, Retail Operations and Marketing. The team is collaborative and fast-moving; everyone contributes ideas and supports one another to provide excellent service to both retailer partners and shoppers. This role provides exposure to multiple parts of the business and is a great opportunity to develop operational and technical knowledge.

About the role

The Customer Support Advisor will be the first point of contact for retailers and shoppers, helping resolve queries across phone, email, WhatsApp and social channels. The role involves troubleshooting our internal platforms, supporting simple marketing activity and managing payment or order issues. Full training will be provided and there are clear escalation routes to specialist teams.

Your day-to-day will include:

Handling enquiries from retailers and customers across phone, email, WhatsApp and social media
Troubleshooting technical issues, including updating retailer settings, amending menus and using internal admin tools
Supporting basic marketing activities and campaign tasks (training provided)
Managing payment, order and account issues and liaising with finance or operations where necessary
Recording interactions accurately in CRM and ensuring timely follow-up
Spotting trends in queries and contributing to process improvements to reduce repeat issues

This is a varied, hands-on role for someone who is curious, organised and enjoys getting stuck into detail. You will work with colleagues across the business and have the chance to make a visible impact during the contract period.

To be successful in this role, you’ll be/have:

Experience working in a customer-facing role, ideally in a fast-paced environment.
Strong written and verbal communication skills, with the confidence to speak with customers, retailers and colleagues throughout the day.
Comfortable learning and using technology, with experience administering, troubleshooting or navigating multiple systems.
Strong attention to detail and the ability to follow processes accurately while balancing multiple priorities.
Organised and able to manage workflows, deadlines and competing demands effectively.
A calm, solution-focused approach when dealing with customers, partners and unexpected challenges.
Adaptable and comfortable working in a fast-moving environment where priorities can change and no two days are exactly the same.
Someone who enjoys variety, problem-solving and working collaboratively with others to find solutions.
As a growing technology business, we're continuously improving our platform and processes, so flexibility, curiosity and a willingness to learn are important.

Desirable:

Experience using CRM systems, helpdesk tools or messaging platforms.
Retail-facing experience.
Familiarity with Canva.
Exposure to payments, order management or e-commerce systems.

Who you are

Community: You collaborate and share success with colleagues and partners.
Be Snappy: You work at pace and adapt to changing priorities.
Breaking Barriers: You find creative ways to solve problems and open new opportunities.
Craic on: You enjoy working with a range of stakeholders and bring positive energy to the role.

What’s in it for you

Joining Snappy means working with a high-growth tech business where your contributions are visible. You’ll gain operational and technical experience, work alongside supportive colleagues and have opportunities to develop new skills. We offer a competitive hourly rate and the chance to be part of a fast-moving team.

Applying

Please include a short cover note explaining why you are interested in the role and what you would bring to the team. We welcome applications from people of all backgrounds and are committed to inclusive recruitment.

This role will be titled Retail Support Advisor internally.

Quick apply

Refine Your Search

support escalation jobs in dundee, dnd

Customer Support Advisor (9 months FTC)

Customer Experience Team Leader

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Project Manager

Classroom Assistant

Senior Care Assistant

Network Operations Manager

Business Management Officer

Business Management Officer, Perth High School

Wellbeing Community Support Worker - Keeping Connected

Pensions Administration Team Leader

Care Assistant

Service Delivery Lead - Scotland - Our Future Health Programme

Safer Communities Officer

IT Operations Engineer

Logistics Lead - EMEAI

Housekeeping Assistant

Senior Manager Commodity & Sourcing

Care Assistant

Customer Planner

I want to receive the latest job alerts for support escalation in dundee, dnd

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected