It support specialist Work, Jobs in Dunmurry, Ant (with Salaries)

Senior IT Support Engineer
Flanagan Flooring Distributors —Saintfield
- Full-time
- Computer Science
- Sales
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
5d
IT Technical Support Specialist
Omexom UK —Belfast
- Communication skills
IT in Operational Technologies Specialist
Airbus Belfast Limited —Belfast
- Full-time
- Project management
- IT
IT Support Technician
NAVANTIA UK —Belfast
- Full-time
- Spanish
- Windows
- Office experience
Quick apply
13d
IT Support Analyst
3173 —Belfast
- Full-time
- Microsoft Access
- Azure
- Microsoft Outlook
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Full-time
- Remote
- English
- SQL
- Computer networking
- Employee assistance programme
- Life insurance
11d
Technical Support Specialist
Versant Media —Belfast
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Salesforce
Quick apply
IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
- Flexible schedule
IT Support Engineer
Eurolaser technologies —Belfast
- £120 - £150 a day
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Telecom Support Engineer
Simplicity Group LTD —Belfast
- £28,000 - £32,000 a year
- Full-time
- Continuous improvement
- Driving
- In-person
- Free parking
- Referral programme
Quick apply
9d
Technical Support Manager
Hosting Nica Technology Services Ltd —Belfast
- £45,000.00 - £57,090.25 a year
- Full-time
- Customer service
- IT
- In-person
- Sick pay
Quick apply
10h
Senior IT Support Engineer
KX —Belfast
- Full-time
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Customer Support Technician
Applied Systems UK —Belfast
- Full-time
- Customer service
- Military
- Salesforce
- Annual leave
- Flexitime
Tech Lounge Expert - Associate
Pwc UK —Belfast
- Full-time
- Hybrid work
- English
- Continuous improvement
- In-person
Technical Support Engineer (Entry Level / Graduate)
iManage —Belfast
- Full-time
- Computer Science
- Windows
- SQL
- Annual leave
- Flexible schedule
Quick apply
Telematics Support Advisor
Motia —Antrim
- £26,875 a year
- Full-time
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
11d
Finance Desk Applications Support Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Oracle
- Sales
- Windows
- Annual leave
- Employee assistance programme
3d
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Employee assistance programme
Quick apply
3d
IT Service Desk Analyst
Pilgrim's Europe —Craigavon
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
5d
Managed IT Services Field Engineer
Radius Limited —Belfast
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply

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Senior IT Support Engineer

Flanagan Flooring Distributors -
Saintfield

Quick apply

Job details

Permanent | Full-time
5 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Employee discount
Bereavement leave
On-site parking

Qualifications

Computer Science
Sales
ERP systems
Business processes
Continuous improvement
IT support
Purchasing
IT
Communication skills
Information Technology

Full job description

Senior IT Support Engineer

With 46 years of continued growth, Flanagan Flooring is a major supplier of flooring products within Ireland and Scotland always going above and beyond for our customers.

At our family business, customers are at the core of everything we do. By empowering our staff to achieve their personal best every day we give our customers the most compelling service, selection, and value.

As Senior IT Support Engineer based at our site in Saintfield, 20 minutes from Belfast, you will play a crucial role in ensuring the smooth operation of our IT systems and infrastructure enabling us to deliver outstanding customer experiences.

Job Purpose

This role is ideal for an experienced, proactive and solutions-focused Senior IT Support Engineer who enjoys taking ownership, improving systems and supporting people across the business. The Senior IT Support Engineer will play a key role in ensuring IT services are reliable, secure and effective, while helping the wider business work more efficiently and confidently.

The person in this role will take ownership of core IT systems and infrastructure, supporting strong system performance, availability and security across the business. They will provide practical technical guidance to users, act as the main point of contact for external IT service providers, support the ongoing development of the Intact ERP system. This role will contribute to clear, cost-effective technology solutions that support business needs.

Scope and Responsibilities

Manage and support day-to-day IT infrastructure, including networks, servers, devices, Microsoft 365, security systems and cloud services.
Provide senior-level technical support to users across the business, ensuring issues are resolved efficiently and professionally.
Maintain IT assets, licences, user accounts, permissions and system documentation.
Support the administration, maintenance and improvement of the Intact ERP system.

· Provide assistance with ERP user access, roles, reporting, system queries, testing, upgrades and process improvements.

Liaise with external IT providers, ERP consultants and software vendors to manage support issues, renewals and system enhancements.
Proactively identify opportunities to improve IT systems, business processes, reporting, automation and user experience.
Support cyber security best practice, including access control, backups, endpoint protection, MFA and data security.

· Support and contribute to IT and business systems projects, including upgrades, software rollouts, integrations and process change.

Work with senior management and department heads to understand business requirements and deliver practical IT solutions.

Essential Experience & Skills

Proven experience in a senior IT support, infrastructure, systems administration or business systems role.
Strong knowledge of Microsoft 365, Windows environments, networking, hardware, software and cloud-based systems.
Experience supporting an ERP system.
Good understanding of cyber security, backups, access control and IT governance.
Ability to document systems, processes and procedures clearly.
Excellent communication skills, with the ability to support technical and non-technical users.
Able to work independently, take ownership and manage competing priorities.

Desirable Experience

Experience in a multi-site, distribution, logistics, wholesale, retail or manufacturing environment.
Experience supporting finance, stock, warehouse, purchasing or sales order processing systems.
Project delivery experience, including system upgrades, migrations or process improvement initiatives.
Exposure to IT strategy, supplier management, cyber security frameworks or IT budgeting.

What Success Looks Like

· Stable, secure and well-documented IT systems that support day-to-day business operations.

· Responsive, approachable and professional support that gives users confidence in the systems they rely on.

· Effective management of external IT providers, ERP consultants and software vendors.

· Improved reporting, automation, system reliability and overall user experience.

· Clear contribution to business systems projects, continuous improvement and operational efficiency.

Qualifications and Experience

The ideal candidate will bring:

· A relevant degree in Computer Science, Information Technology or a related field is desirable, although equivalent experience will also be considered.

· Proven experience in a similar IT systems role, with strong knowledge of IT infrastructure, support and business systems.

Personal Attributes

· Proactive, self-motivated and confident taking ownership.

Commercially aware and business focused.
Organised, reliable and detail-oriented.
Confident dealing with users, suppliers and senior management.

· Committed to best practice, security, documentation and continuous improvement.

Benefits:

Bereavement leave
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

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