Solutions manager Work, Jobs in Dunmurry, Ant (with Salaries)

Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
12d
Program Manager (Vice President)
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- PMP
- Analysis skills
- Employee assistance programme
- Employee discount
Project Manager
BENDER UK LIMITED —Lisburn
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Salesforce
- IT
Senior Distribution Manager
Tahreer Group Logistics and Supply Chain Solutions —Ballymena
- £4,600 - £6,000 a month
- Full-time
- Analysis skills
- Presentation skills
- In-person
Quick apply
Contracts Manager
Ground Control —Belfast
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Life insurance
Quick apply
7d
Senior Home Automation Manager
e-Future Home Automation UK Ltd. —Belfast
- £65,000 - £95,000 a year
- Full-time
- Project management
- Computer networking
- IT
- Free parking
- Sick pay
Quick apply
17h
Manager, OWT, Solutions Human Capital
Deloitte —Belfast
- Hybrid work
- Oracle
- Analysis skills
- Project management
8d
Programme Manager
Thompson Aero Seating —Banbridge
- Full-time
- Management
- Engineering
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
Senior Major Incident Manager
Capita —Belfast
- Full-time
- Analysis skills
- SharePoint
- Communication skills
Program Manager
EOS —Banbridge
- Project management
Quick apply
10d
Planner - West Yorkshire
GRAHAM Group —Hillsborough
- Hybrid work
- Hospital
- Patient care
- Construction experience
Director of Operations
Brand Aventus Business Services —Belfast
- £5,400 - £8,000 a month
- Full-time
- Management
- Contracts
- In-person
Quick apply
2h
Senior Key Account Manager
Distilled —Belfast
- Full-time
- Hybrid work
- Sales
- Negotiation
Quick apply
Endpoint Management Specialist
Capita —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Senior Account Manager
Income Growth Solutions Ltd —Belfast
- £3,800 - £5,200 a month
- Full-time
- Marketing
- Microsoft Office
- Business development
Quick apply
Delivery Manager
Instil Software Ltd —Belfast
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Employee assistance programme
Logistics Operations Manager
LS Motion Global Logistics Ltd —Lisburn
- £2,800 - £3,417 a month
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
10h
General Manager - Ireland (Including Statutory Directorship)
Brenntag UK —Belfast
- Full-time
- Management
- Sales
- Analysis skills
Quick apply
17h
Performance Manager A220 Wing Engineering
Airbus Belfast Limited —Belfast
- Full-time
- Travel
Project Manager - West Yorkshire
GRAHAM Group —Hillsborough
- Engineering
- Project management
- Leadership

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Head of Customer Success

Yellowcom -
Belfast

Quick apply

Job details

Permanent | Full-time
£60,000 - £100,000 a year
12 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
Business coaching
Account management
Communication skills

Full job description

About Yellowcom

Yellowcom is one of the UK's fastest-growing business technology providers, delivering Telecoms, IT, Cyber Security, Connectivity, Mobile, Web Design and AI solutions.

We're growing both organically and through acquisition, creating exciting opportunities for ambitious people who want to shape the future of the business.

We're now looking for an experienced leader to take ownership of our Account Management function across the UK and Ireland.

This isn't simply a management role.

We're looking for someone who can build a best-in-class customer success strategy that improves customer satisfaction, increases retention and grows revenue from our existing customer base.

The Role

Reporting directly to the Managing Director, you'll lead and develop our Account Management teams across Belfast, Glasgow and Dublin.

You'll be responsible for both our office-based and field-based Account Managers, ensuring every customer receives exceptional service while identifying opportunities to strengthen relationships and grow accounts.

Using data rather than instinct, you'll continually review performance, identify trends and implement new initiatives that improve customer outcomes and commercial performance.

Key ResponsibilitiesLeadership

Lead, coach and develop Account Managers across multiple locations
Create a high-performance culture with clear KPIs
Recruit and develop future talent
Conduct regular one-to-ones and performance reviews
Travel regularly between Belfast, Glasgow and Dublin

Customer Success

Increase customer satisfaction across the group
Improve customer engagement throughout the customer lifecycle
Reduce customer churn
Develop proactive account review programmes
Ensure customers maximise the value from Yellowcom's products and services

Commercial Growth

Increase average revenue and margin per customer
Identify cross-selling and upselling opportunities
Work closely with Telecoms, IT and Web sales teams
Develop customer growth strategies
Improve renewal performance

Strategy & Analytics

Build meaningful KPI dashboards
Analyse customer data and trends
Review retention, NPS, customer feedback and profitability
Present monthly performance reports and improvement plans
Drive continuous improvement through measurable actions

What We're Looking For

Essential

Experience managing Account Management or Customer Success teams
Strong leadership and coaching ability
Commercially minded
Comfortable analysing data and making strategic decisions
Experience improving customer retention
Excellent communication skills
Full UK driving licence

Desirable

MSP, Telecoms, IT or Technology experience
Experience across multiple sites
CRM reporting experience
Experience integrating acquired businesses
Knowledge of customer satisfaction metrics such as NPS or CSAT

Success Will Be Measured By

Customer Satisfaction (CSAT/NPS)
Customer Retention
Gross Revenue Retention
Net Revenue Retention
Margin Growth per Customer
Cross-sell Revenue
Account Review Completion
Team Performance
Customer Engagement

What We Offer

Competitive salary
Performance-related bonus
Company car or car allowance
Hybrid working
Career progression within a rapidly growing business
Opportunity to shape the future of one of the UK's fastest-growing technology providers
Ongoing investment in training and development

Pay: £60,000.00-£100,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

solutions manager jobs in dunmurry, ant

Head of Customer Success

Program Manager (Vice President)

Project Manager

Senior Distribution Manager

Contracts Manager

Senior Home Automation Manager

Manager, OWT, Solutions Human Capital

Programme Manager

Senior Major Incident Manager

Program Manager

Planner - West Yorkshire

Director of Operations

Senior Key Account Manager

Endpoint Management Specialist

Senior Account Manager

Delivery Manager

Logistics Operations Manager

General Manager - Ireland (Including Statutory Directorship)

Performance Manager A220 Wing Engineering

Project Manager - West Yorkshire

I want to receive the latest job alerts for solutions manager in dunmurry, ant

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