Head of customer service Work, Jobs in Durham, Eng (with Salaries)

Head of Credit and Collections
Wave Utilities —Durham
- £70,667 - £84,002 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
11d
VacancyTitle: Head of Intelligence
Northumbrian Water/Essex & Suffolk Water —Durham
- £110,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
- Employee assistance programme
10d
VacancyTitle: Fleet Strategy and Operations Manager
Northumbrian Water/Essex & Suffolk Water —Durham
- £75,000 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
3d
Department Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Doctoral degree
- Administrative experience
- Project management
- Annual leave
- Employee assistance programme
Head of Strategic Channels
Nationwide Building Society —Newcastle upon Tyne
- Up to £150,000 a year
- Full-time
- Financial services
13d
VacancyTitle: Strategic Programme Leads - PMO (Water, Wastewater and WINEP Portfolios)
Northumbrian Water/Essex & Suffolk Water —Durham
- From £72,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
13d
Head of Brand & Marketing
Darlington Building Society —Darlington
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
10d
Head of Strategic Asset Mangement
Thirteen —Middlesbrough
- £93,420 a year
- Call to connect
- Annual leave
2d
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
3d
Optical Manager
ASDA —Durham
- Part-time
- In-person
- Leadership
- Store discount
- Annual leave
Bar staff / 5326 - The Bishops` Mill, Durham
J D Wetherspoon plc —Durham
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
5d
Head of team - Data, analysis and digital
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Part-time
- Presentation skills
10d
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Gosforth
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
4d
Electric Smart Meter Engineer
MPAAS —Durham
- £32,500 a year
- Full-time
- Maintenance
- Electrical experience
- Travel
- Store discount
- Health & wellbeing programme
Quick apply
3d
Fitness Manager
Bannatyne —Durham
- £14 an hour
- Weekend availability
- Team management
- Leadership
- Annual leave
- Employee assistance programme
11d
Night Manager
ASDA —Durham
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Annual leave
- Employee assistance programme
4d
Project Manager
Aqua Consultants —Durham
- Full-time
- Remote
- CRM software
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
Quick apply
L&D Services Manager
NRG —Newcastle upon Tyne
- £50,000 a year
- Hybrid work
- Management
- Analysis skills
Area Sales Manager
Dawsongroup —Durham
- Full-time
- Sales
- Business development
- Contracts
Quick apply
Regional Field Service Manager - North East
YouFibre —Durham
- £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
- Employee assistance programme
- Employee discount
Quick apply
5d

I want to receive the latest job alerts for head of customer service in durham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Credit and Collections

Wave Utilities -
Durham

Quick apply

Job details

Full-time
£70,667 - £84,002 a year
11 days ago

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
On-site parking

Qualifications

Analysis skills
Presentation skills

Full job description

Head of Credit and Collections (37 hours per week, Permanent)

Location: Contractual base in Salvus House, Durham with hybrid working opportunities

Salary Range: £70,667 - £84,002 per annum plus a discretionary bonus potential of up to 12% of annual salary

Job Level: B

Reporting to: Chief Finance Officer

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023. Most recently, we celebrated the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

THE ROLE IN A NUTSHELL

As our Head of Credit Control, you’ll lead the strategy and delivery of debt prevention, credit risk management and cash collection across the business. This is a highly visible leadership role where you’ll balance long-term strategic thinking with hands-on operational decision-making, helping to protect business performance while ensuring customers are treated fairly and positively. Leading both internal teams and external partners, you’ll drive continuous improvement, influence senior stakeholders across the organisation and create a high-performing, inclusive culture focused on delivering the best outcomes for both our customers and the business.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

No two days are the same, but you can expect to spend your time shaping and delivering credit control strategies, reviewing debt performance and identifying opportunities to reduce arrears and improve cash collection. You’ll work closely with senior leaders, Finance, Operations, Digital and Customer teams to tackle the root causes of debt, improve customer journeys and implement effective risk mitigation plans. Alongside leading and developing your team, you'll monitor the performance of outsourced partners, use data and insight to make informed decisions, present performance updates to senior stakeholders and ensure the right balance between commercial outcomes, customer experience and operational efficiency.

WHAT DO WE NEED FROM YOU?

We're looking for an experienced and inspiring leader with a proven track record of developing and delivering successful credit control and debt management strategies. You'll bring strong commercial awareness, excellent analytical skills and the ability to turn complex data into clear actions and results. Confident influencing stakeholders at all levels, you’ll be equally comfortable presenting strategic recommendations to executives as you are supporting teams through operational change. Most importantly, you'll be passionate about developing people, driving continuous improvement and creating an inclusive, customer-focused culture that delivers lasting business impact.

WHAT’S IN IT FOR YOU?

Wealth

Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave

Bonus potential

Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes

Income protection scheme

Personal accident insurance

4x salary life assurance

Free onsite parking

Time off

24 days holiday rising to 26 (plus bank holidays)

A day off for your birthday

Half a day on Christmas Eve and New Year’s Eve

The option to buy holidays

1 day paid volunteering

Wellbeing

Hybrid/Flexible working

Healthcare cashback and treatment scheme
Cycle to work scheme
24/7 Employee Assistance Programme

Free flu shots

Family Friendly

Enhanced maternity and paternity pay

Enhanced shared parental and adoption leave

We care about you as an employee and have a range of resources available to both you and your family

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

For external candidates you can access the job description here.

For internal candidates you can access the job description here.

APPLICATION PROCESS

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on 15 July

First stage telephone interview planned W/c 20 July

In person interviews are planned for W/c 27 July

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.

BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting [email protected].

Wave processes your data in line with data protection laws. You can find out more by accessing our Recruitment Privacy Notice.

Quick apply

Refine Your Search

head of customer service jobs in durham, eng

Head of Credit and Collections

VacancyTitle: Head of Intelligence

VacancyTitle: Fleet Strategy and Operations Manager

Department Manager

Head of Strategic Channels

VacancyTitle: Strategic Programme Leads - PMO (Water, Wastewater and WINEP Portfolios)

Head of Brand & Marketing

Head of Strategic Asset Mangement

Head of Security Vetting (Operations)

Optical Manager

Bar staff / 5326 - The Bishops` Mill, Durham

Head of team - Data, analysis and digital

Head of Training Delivery - Frontline Services

Electric Smart Meter Engineer

Fitness Manager

Night Manager

Project Manager

L&D Services Manager

Area Sales Manager

Regional Field Service Manager - North East

I want to receive the latest job alerts for head of customer service in durham, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected