Income collection officer Work, Jobs in Ealing, Eng (with Salaries)

Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Finance Officer - Income
A2Dominion Group —Ealing
- £32,215 a year
- Microsoft Excel
- Microsoft Outlook
- Employee discount
6d
Investigations & Collections Officer
Dukes Bailiffs Limited —London
- From £28,900 a year
- Full-time
- Customer service
- No experience needed
- Driving
- Health & wellbeing programme
- Flexitime
Quick apply
Operations Officer
UK Youth —London
- £33,840 a year
- Full-time
- Hybrid work
- SharePoint
- Annual leave
- Work from home
Quick apply
Grants Officer
UK Youth —London
- £33,840 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Visitor Operations Manager
Museum of Brands —London
- £34,000 - £36,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
3d
Council Tax Revenue Officer
London Borough of Barking and Dagenham —London
- English
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
3d
Head of Finance
The Royal Household —London
- £80,000 a year
- Full-time
- Microsoft Excel
- Travel
- Accounting
- Annual leave
- Employee discount
13d
Fundraising Officer
READ Foundation —London
- £29,000 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Project management
- Presentation skills
- Free parking
- Annual leave
Quick apply
Finance Officer - Accounts Receivable
Civic Recruitment Limited —Sutton
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Revenues, Housing Benefit, and Financial Assessment OnDemand Officers
Civica —London
- Full-time
- Hybrid work
- Mentoring
- Contracts
- IT
- Annual leave
- Referral programme
Quick apply
Principal CIL S106 Infrastructure Officer
Brent Council —Brent
- £52,194 - £58,461 a year
- Full-time
- Supervising experience
- Annual leave
- Employee assistance programme
Fundraising Officer
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £36,943 - £44,900 a year
- Full-time
- Customer service
- Communication skills
Tax Operations and Control Analyst
Bank of America —Bromley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Finance and Office Manager
Gasworks Dock Partnership —London
- £30,000 - £33,075 a year
- Full-time
- Analysis skills
- In-person
Quick apply
11d
Professional Support Lawyer – EU Intellectual Property
White & Case —London
- Full-time
- Organisational skills
- AI
- Communication skills
- Life insurance
10d
Cloud Developer Permanent UK
Satalia —London
- Remote
- Azure
- Computer Science
- DevOps
- Flexible schedule
Senior Data Scientist UK
Satalia —London
- Full-time
- Remote
- Master's degree
- Marketing
- Flexible schedule
Data Scientist Mid Level UK
Satalia —London
- Full-time
- Remote
- Doctoral degree
- Master's degree
- AWS
- Flexible schedule
Lead Java Developer – Azure UK Permanent
Satalia —London
- Remote
- Azure
- Java
- JavaScript
- Flexible schedule
2d

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Income Collection Officer

Pinnacle Group -
Holborn

Quick apply

Job details

Temporary
£19.50 an hour

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Microsoft Office

Full job description

Job Introduction

Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears ensuring we maximise income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrear’s targets.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be a confident communicator with a natural ability to build trust and rapport with residents, even in challenging situations. You’ll bring a proactive and empathetic approach to income recovery, combining strong knowledge of housing income management and welfare benefits with a genuine commitment to supporting tenants. If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we’d love to hear from you.

This is an ongoing temporary hybrid position.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Proactively reduce rent arrears across all accounts to meet monthly targets. This includes producing arrears reports and letters, engaging with residents, preparing legal instructions for possession proceedings, serving Notices, conducting home visits, applying for direct payments, attending court when required and offering advice and support to help residents sustain their tenancies
Take ownership of individual performance targets and contribute to the overall success of the income collection service
Identify residents who may benefit from specialist welfare or financial inclusion support and refer them to the Welfare Advice & Financial Inclusion Manager
Liaise effectively with external agencies including Local Authorities (Housing Benefit), the DWP (Universal Credit), social services and other relevant bodies to support income recovery
Respond to arrears-related correspondence and provide clear, accurate information to the Income Manager or Contract Manager to assist in resolving formal complaints
Plan and manage your own workload efficiently, ensuring accounts are monitored weekly and targets are consistently met

Key requirements:

Experience working in a housing and income collection setting
Background in credit control with practical knowledge of income recovery processes
Confident using housing management systems to monitor and manage accounts
Solid understanding of the legal framework for housing including Pre-Action Protocols
Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit
Proficient in MS Office applications including Word, Excel and Outlook

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

income collection officer jobs in ealing, eng

Income Collection Officer

Finance Officer - Income

Investigations & Collections Officer

Operations Officer

Grants Officer

Visitor Operations Manager

Council Tax Revenue Officer

Head of Finance

Fundraising Officer

Finance Officer - Accounts Receivable

Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

Principal CIL S106 Infrastructure Officer

Fundraising Officer

Tax Operations and Control Analyst

Finance and Office Manager

Professional Support Lawyer – EU Intellectual Property

Cloud Developer Permanent UK

Senior Data Scientist UK

Data Scientist Mid Level UK

Lead Java Developer – Azure UK Permanent

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