Customer care manager Work, Jobs in Eastleigh, Ham (with Salaries)

Area Manager
John Cribb & Sons Ltd. —Southampton
- Full-time
- Management
- Sales
- Leadership
- Employee discount
Quick apply
General Manager
Thrive + Wild —Winchester
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Employee discount
Quick apply
5d
Store Manager
Holland & Barrett —Eastleigh
- Up to £31,900 a year
- Weekend availability
- Leadership
- Store discount
- Annual leave
3d
Assistant Manager
Wickes —Southampton
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Duty Manager
Premier Inn —Eastleigh
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
10d
Analytics Manager - CRM
B&Q —Eastleigh
- £70,000 - £80,000 a year
- Full-time
- SQL
- Agile
- Python
- Annual leave
- Employee assistance programme
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
8d
Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
Trading Manager - Southampton
Haskins —West End
- £38,625 a year
- Full-time
- Sales
- Analysis skills
- Retail management
- Free parking
- Employee discount
Quick apply
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Trading Manager - Southampton
Client Careers Site —West End
- £38,625 a year
- Full-time
- Sales
- Analysis skills
- Retail management
- Free parking
- Employee discount
Quick apply
Store Manager - Convenience Eastleigh Hampshire
Morrisons —Eastleigh
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Trading Manager - Southampton
Haskins Garden Centres —Southampton
- £38,625 a year
- Sales
- Analysis skills
- Retail management
- Free parking
- Employee discount
Operations Manager
Breathe Safety Ltd —Christchurch
- £45,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
New Yacht & Brokerage Sales Manager
Universal Yachting Ltd —Swanwick
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Operations Manager
Lanes Group —Southampton
- £45,000 a year
- Full-time
- Microsoft Office
Quick apply
12d
Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
5d
Customer Relationship Manager
Barchester Healthcare —Fareham
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Site Manager
Brave Human Capital Group Ltd —Salisbury
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Team management
Quick apply
5d
Costa Store Manager
Scoffs —Romsey
- £33,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply

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Area Manager

John Cribb & Sons Ltd.
Southampton

Quick apply

Job details

Permanent | Full-time

Benefits

Company car
Company pension
Employee discount

Qualifications

Driving Licence
Management
Sales
Account management
Leadership

Full job description

John Cribb & Sons Ltd is an independent, family-owned electrical wholesaler founded in 1981. We operate 11 branches across Dorset, Hampshire, Wiltshire, Somerset and the Isle of Wight, with a strong reputation built on stock availability, trade counter service, and customer relationships.

Area Manager

We are now looking for an experienced Area Manager to take direct accountability for branch performance across our network, reporting straight to the Directors with no corporate layers in between.

The Role

This is a genuine, hands-on management role with real authority. You will be the operational link between our Directors and branch managers — visiting branches regularly, holding managers accountable, driving staffing and recruitment, and ensuring every branch in our network performs to its full potential.

You will have direct access to the business owners. There are no committee decisions, no regional sign-offs, and no corporate bureaucracy.

What You Will Be Doing

Visiting branches across the network on a structured basis — including Saturday morning visits — to maintain independent oversight of branch trading, standards, and team performance
Holding branch managers directly accountable for sales performance, staffing levels, active account development, counter standards, and operational compliance
Taking ownership of branch recruitment — ensuring branches remain properly staffed, maintaining a pipeline of candidates, and driving recruitment activity proactively
Identifying high-performing counter staff and assistant managers across our 11 branches, building an internal pipeline for future Branch Manager succession
Coaching branch managers to build active customer account bases, win back lapsed accounts, and develop proactive sales habits rather than reactive counter service
Conducting structured monthly 1-to-1 reviews with branch managers against agreed targets, with clear follow-through and documented actions
Auditing branch standards on every visit: counter presentation, stock availability and control, vehicle and premises condition, health and safety compliance, and customer experience
Reviewing branch performance data — sales, margin, delivery logs, vehicle usage, and staffing levels — and challenging managers constructively where the numbers require it
Reporting directly and honestly to the Directors on branch performance, your assessment of management capability, and your recommended actions

What We Are Looking For

A minimum of 3 years' management experience within the electrical wholesale sector strongly preferred.
We will also consider candidates from closely allied trade distribution sectors who have proven Area Manager experience and a demonstrable track record of improving branch performance and delivering commercial results.
The personal confidence to challenge experienced branch managers directly, have difficult conversations, and follow through on agreed actions
A genuine understanding of trade counter operations: customer account management, margin discipline, stock availability, and the commercial rhythms of a wholesale branch
Strong recruitment instincts — you understand that a properly staffed branch is the foundation of everything else and you treat vacancies as urgent
Organised and self-directed, plan your branch visits effectively, and produce clear written reports without being chased
Full UK driving licence (essential)

Why This Role Is Different

If you have spent time working for a national electrical wholesaler and found yourself frustrated by corporate process, limited authority, and decisions that take weeks to reach you — this is a different kind of role.

You will report directly to the business owners and be able to see the results of your work in real time across the branch network. Your impact will be visible and measurable from day one.

Hours of Work

Monday to Friday: 7:30am – 5:00pm
Saturday: 8:00am – 12:00pm (working 1 in 2, on a rotational basis across branches)

Package & Benefits

Competitive salary reflective of experience and track record (Area Manager level)
Performance-related bonus based on network results
Company electric vehicle
Company pension scheme
Direct reporting to the business owners

If you have the sector background, the commercial drive, and the personal confidence this role requires, we would like to hear from you.

Please include a cover letter with your application.

Benefits:

Company car
Employee discount

Application question(s):

Please advise some dates/times you are available for interview
Do you have a minimum of 3 years’ experience as a Branch Manager or Area Manager in electrical wholesale, plumbing merchant, builders merchant, or similar trade distribution? Please briefly state your most relevant experience.
Can you give one specific example of how you improved sales, margins, or performance in an underperforming branch?
What are your salary expectations?

Licence/Certification:

Driving Licence (required)

Work Location: On the road

Quick apply

Refine Your Search

customer care manager jobs in eastleigh, ham

Area Manager

General Manager

Store Manager

Assistant Manager

Duty Manager

Analytics Manager - CRM

Senior Customer Service Manager

Business Engagement and Service Improvement Manager

Trading Manager - Southampton

Customer Operational Delivery Manager

Trading Manager - Southampton

Store Manager - Convenience Eastleigh Hampshire

Trading Manager - Southampton

Operations Manager

New Yacht & Brokerage Sales Manager

Operations Manager

Customer Care Manager

Customer Relationship Manager

Site Manager

Costa Store Manager

I want to receive the latest job alerts for customer care manager in eastleigh, ham

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