Retention manager Work, Jobs in Edenbridge, Ken (with Salaries)

SME Retention Team Manager
AXA UK —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
3d
SME Retention Team Manager
AXA —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
3d
Trusts and Foundations Manager
Aspens Charities —Royal Tunbridge Wells
- £36,000 - £46,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Project management
- Paid training
- Employee assistance programme
Quick apply
11d
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Customer Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Employee discount
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Marketing Manager - Membership Retention
PEI Group —London
- Bachelor's degree
- Marketing
Retention Marketing Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Project management
- Employee discount
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Retention Marketing Manager
1st Formations —London
- £60,000 - £90,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
3d
Senior Marketing Manager - Retention
Charities Aid Foundation —London
- Up to £60,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Annual leave
4d
Senior Marketing Manager
Salomons Estate —Royal Tunbridge Wells
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- English
- Project management
- Health & wellbeing programme
- Life insurance
Quick apply
3d
Client Retention Manager
Dow Jones —London
- Google Suite
- Data analysis skills
- Analysis skills
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
12d
Portfolio Manager
Wave —London
- £142,000 - £203,300 a year
- Remote
- Data analysis skills
- English
- Analysis skills
Responsible Individual
CCK consultancy —London
- From £300 a day
- Part-time
- Management
- In-person
- Leadership
Quick apply
6d
Retention & Performance Manager
NewsUK —London
- Call to connect
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Senior MAU & Retention Manager (EMEA)
Adobe —London
- Full-time
- SQL
- Analysis skills
- Product management
9d

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retention manager jobs near edenbridge, ken

SME Retention Team Manager

AXA UK -
Royal Tunbridge Wells

Apply Now

Job details

Up to £50,000 a year
3 days ago

Benefits

Annual leave
Paid volunteer time

Qualifications

Analysis skills
Continuous improvement
Relationship management
Financial services
Leadership
Communication skills

Full job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs.

Job overview:

Are you a passionate leader with a drive for excellence? Join us as our SME Retention Team Manager, where you'll have the opportunity to shape the future of customer and intermediary success. In this pivotal role, you'll lead a dynamic team, inspiring greatness while delivering outstanding results that matter. You’ll drive retention performance, foster operational excellence, and develop talented colleagues—all within a culture focused on exceptional service and continuous improvement. If you're ready to make a meaningful impact and lead with purpose, we want to hear from you!

Key responsibilities:

Lead, coach, and develop a high-performing, inclusive team focused on exceptional customer and intermediary outcomes.
Foster a customer-first culture by building strong relationships, resolving complex issues, and enhancing satisfaction.
Achieve retention targets through proactive portfolio management, trend analysis, and continuous improvement initiatives.
Develop and maintain strong stakeholder relationships across functions to influence and deliver shared business goals.
Ensure compliance with policies, regulations, and governance standards, promoting a culture of risk awareness and accountability.
Monitor team performance against KPIs, drive process improvements, and ensure quality standards and operational controls are met.
Support colleague wellbeing, engagement, continuous learning, and talent development for future capability.
Provide accurate reporting and insights to inform decision-making and foster operational excellence.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office in Tunbridge Wells, visiting clients or attending industry events.

Your skills & experience:

Strong leadership, relationship management, communication, and analytical skills with a customer-focused mindset.
Proven experience managing client or intermediary relationships in insurance, IPMI, or financial services is preferred.
Successful track record leading and developing high-performing customer-facing teams.
Demonstrated ability to achieve retention, customer satisfaction, and commercial targets.
Skilled in coaching colleagues to enhance capability and performance.
Experienced in managing change and driving continuous improvement initiatives.
Adept at collaborating across multiple functions and regional teams.
Proficient in using MI and performance data to inform business decisions.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

#LI-Hybrid

#Health

Your benefits

Pay & Bonus

Annual pay review and performance-based bonus.

Private Medical Cover

Employer funded scheme available to all colleagues.

Annual Leave

25 to 28 days of holiday per year, plus bank holidays.

Wellbeing Initiatives

A wide range of services to support your physical, mental, and financial wellbeing.

Volunteering Leave

Three paid volunteering days (21 hours) per year.

Paid parental & carer's leave

26 weeks' maternity leave and 8 weeks' co-parent leave. 5 days' carer's leave for planned activities and unexpected emergencies.

Apply Now

Refine Your Search

retention manager jobs in edenbridge, ken

SME Retention Team Manager

SME Retention Team Manager

Trusts and Foundations Manager

Operations Manager

Customer Retention Manager

Customer Service Manager

Airport Manager

Client Services Manager

Marketing Manager - Membership Retention

Retention Marketing Manager

Senior Customer Success Manager - UK

Retention Marketing Manager

Senior Marketing Manager - Retention

Senior Marketing Manager

Client Retention Manager

Regional Business Manager

Portfolio Manager

Responsible Individual

Retention & Performance Manager

Senior MAU & Retention Manager (EMEA)

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