Appointed person Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Service Advisor
Midlothian Council —Dalkeith
- £30,619 - £31,783 a year
- Call to connect
- Communication skills
11d
Applications Support Officer
Midlothian Council —Dalkeith
- £32,554 - £34,451 a year
- Call to connect
- Hybrid work
- Business
12d
Senior Product Manager
Companies House —Edinburgh
- £53,540 - £57,250 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
Learning and Development Officer - Higher Executive Officer
Government Actuary's Department —Edinburgh
- £42,127 - £51,487 a year
- Part-time
- Microsoft Office
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
13d
Duty Officer
Midlothian Council —Edinburgh
- £32,554 - £34,451 a year
- Call to connect
- Microsoft Word
- Supervising experience
- First Aid Certification
12d
Inspection Administrator
The Scottish Government —Livingston
- Full-time
- Databases
- Administrative experience
- Presentation skills
Assistant Manager Outdoor Activities
Midlothian Council —Edinburgh
- £44,989 - £49,009 a year
- Call to connect
- Business
- Leadership
14d
IT Service Desk Analyst
The Scottish Government —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Travel
10h
Public Safety & Resilience Officer
Midlothian Council —Dalkeith
- £44,989 - £49,009 a year
- Call to connect
- Hybrid work
4h
Room Attendant
The Caledonian Edinburgh —Edinburgh
- From £13.66 an hour
- Weekend availability
- Hotel
- Guest services
- Annual leave
Quick apply
11d
Test Manager (ARE)
The Scottish Government —Edinburgh
- Full-time
- Presentation skills
- Recruiting
4d
Maintenance Assistant
Student Castle Property Management Services Ltd —Edinburgh
- Full-time
- Mentoring
- Training & development
Quick apply
4d
Residential Officer - Various Locations Across Scotland
ScottishPrisonService —Edinburgh
- £37,682 - £44,248 a year
4d
Transmission and Distribution Opportunities
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
IT Support Analyst
Midlothian Council —Dalkeith
- £30,619 - £31,783 a year
- Call to connect
- Hybrid work
- Computer literacy
- School
- Work from home
1d
Business Manager - Governance and Risk
The Scottish Government —Edinburgh
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
Customer Care Assistant
Midlothian Council —Bonnyrigg
- £29,191 - £30,187 a year
- Call to connect
- Word processing
- Computer literacy
- Microsoft Office
- Annual leave
12d
Chief People Officer
The Scottish Government —Edinburgh
- £111,916 a year
- Full-time
- Presentation skills
- Continuous improvement
- Human resources
6d
Head of Strategic Engagement and Place Policy
Ministry of Justice —Edinburgh
- £60,001 - £80,419 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
8d
Senior Adviser, Research Collaboration Advice Team
Department for Science, Innovation & Technology —Edinburgh
- £44,620 - £49,065 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
6d

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Customer Service Advisor

Midlothian Council -
Dalkeith

Apply Now

Job details

Permanent
£30,619 - £31,783 a year
11 days ago

Qualifications

Customer support
Customer interaction
Communication skills

Full job description

Job Vacancy

Midlothian Council Contact Centre provides front line customer services across a wide range of council functions, including (but not limited to) Children & Families, Health & Social Care, Housing Repairs, Waste Services, and Revenues & Benefits. While our Customer Service Advisors are skilled on multiple service areas this vacancy would include you taking the front-end contact for our Children and Families and Adult Community Care Social Work Service.

We are seeking a Customer Service Advisor who can deliver high quality support in a fast paced, multi service environment. As the first point of contact for many residents, you will be expected to manage a diverse range of enquiries and demonstrate empathy, accuracy, and professionalism at all times.

Given the breadth of our service areas, it is essential that applicants have substantial experience delivering customer service across multiple communication channels, including telephone, email, social media, and face to face interactions.

In the Additional Information section of the application please demonstrate and expand on your experience in multi-channel customer service, outlining how your skills and background prepare you to manage complex enquiries and support a wide range of customer needs.

KNOWLEDGE

The jobholder must have a minimum of 3 standard grade passes, including English and Mathematics and a vocational qualification SVQ, or relevant experience in a customer service role demonstrating a high standard of accuracy and communication skills.

A relevant customer service qualification e.g. CCA Certificate or Diploma or CSP Award level, or a Registrar General’s Certificate of Proficiency in the Law and Practice of Registration in Scotland is desirable; however the Council will invest and support the jobholder in gaining a qualification.

The jobholder is required to undertake in-house training that meets the requirements of Customer Service Professional (CSP) standards and Midlothian’s competencies in order to carry out the role.

CLOSING DATE - Wednesday 2nd September 2026

INTERVIEW DATE - TBC

Job Advert

Position Title: Customer Service Advisor

Position Number: RBD0015

Directorate: Place

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 36 hours per week

Working Pattern: Monday to Thursday 8:00 to 17:00 Friday 08:00 – 16:00

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £30,619.22 per annum.

Responsibilities

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this Disclosure check will be met by you.

Please note that Disclosure Scotland has changed the way disclosure certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

PLEASE NOTE:

If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email [email protected] to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.

Apply Now

Refine Your Search

appointed person jobs in edinburgh, sct

Customer Service Advisor

Applications Support Officer

Senior Product Manager

Learning and Development Officer - Higher Executive Officer

Duty Officer

Inspection Administrator

Assistant Manager Outdoor Activities

IT Service Desk Analyst

Public Safety & Resilience Officer

Room Attendant

Test Manager (ARE)

Maintenance Assistant

Residential Officer - Various Locations Across Scotland

Transmission and Distribution Opportunities

IT Support Analyst

Business Manager - Governance and Risk

Customer Care Assistant

Chief People Officer

Head of Strategic Engagement and Place Policy

Senior Adviser, Research Collaboration Advice Team

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