Fully remote work from home Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Operations & Growth Coordinator (Part-Time)
Jalex Scotland Ltd —Edinburgh
- £16 - £20 an hour
- Part-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Work from home
Quick apply
11d
Customer Service Apprentice
National Westminster Bank PLC —Edinburgh
- From £25,785 a year
- Full-time
- Hybrid work
- Hotel
- Financial services
- School
- Annual leave
Human Resources Coordinator - Part Time 24 hrs per week
Marriott International, Inc —Edinburgh
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
10d
Assistant Project Controller
Berkshire Engineering Supplies Ltd. —Edinburgh
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Engineering
- Analysis skills
- Annual leave
- Flexitime
Quick apply
11d
PLOS Medicine Associate Editor- 12 Month FTC
Public Library of Science —Edinburgh
- £35,000 - £47,000 a year
- Remote
- Doctoral degree
- Communication skills
Digital Marketing Manager
National Westminster Bank PLC —Edinburgh
- £73,800 - £110,700 a year
- Full-time
- Hybrid work
- Hotel
- Organisational skills
- School
- Annual leave
1d
Digital Delivery Manager, Supply Chain
National Westminster Bank PLC —Edinburgh
- £73,800 - £110,700 a year
- Full-time
- Hybrid work
- Hotel
- Continuous improvement
- Driving
- Annual leave
International Market Lead, Middle East
National Westminster Bank PLC —Edinburgh
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Banking
- Annual leave
Travel Lifestyle Manager - Arabic Speaking | Overnight
Ten Group —Edinburgh
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Work from home
Quick apply
11d
Premium Travel Consultant - Arabic Leisure Market
Ten Group —Edinburgh
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Project Controller
Raytheon —Glenrothes
- Full-time
- Engineering
- Bachelor's degree
- No degree
Business Energy Advisor- Client Manager
Energy Saving Trust —Edinburgh
- £29,513 a year
- Full-time
- Remote
- Customer service
- Work from home
9d
Team Leader
ASDA —Grangemouth
- £13.10 - £14.10 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Transformation Lead, Supply Chain
National Westminster Bank PLC —Edinburgh
- Full-time
- Hybrid work
- Hotel
- AI
- Leadership
- Annual leave
1d
Publicist
Liberty Music PR —Edinburgh
- Remote
- Communication skills
Quick apply
Community Events, Pop Ups and Fairs Volunteer - Fife, Scotland.
Hourglass (Safer Ageing) —Fife
- Microsoft Word
- Microsoft Outlook
- IT
- Free parking
- Health & wellbeing programme
Quick apply
9d
Radio Plugger
Liberty Music PR —Edinburgh
- Remote
- Communication skills
- Negotiation
Quick apply
Housekeeping - Team Member
Holiday Inn Express - Glenrothes —Glenrothes
- £12.71 an hour
- Part-time
- Hotel
- Employee assistance programme
- Employee discount
2d
Senior Software Engineer
Gecko —Edinburgh
- Full-time
- Remote
- IT
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for fully remote work from home in edinburgh, sct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

fully remote work from home jobs near edinburgh, sct

Customer Service Representative jobs in Edinburgh

Project Controller jobs in Glenrothes

Energy Advisor jobs in Edinburgh

Project Controller jobs in Edinburgh

Community Volunteer jobs in Fife

Operations Coordinator jobs in Remote

Travel Consultant jobs in Edinburgh

Senior Software Engineer jobs in Edinburgh

Digital Marketing Manager jobs in Edinburgh

Business Development Representative jobs in Manchester

Customer Service Representative jobs in Birmingham

Customer Service Representative jobs in Stockton On Tees

Customer Service jobs in Burton On Trent

Customer Service Representative jobs in Heywood

Customer Service Representative jobs in Darlington

Customer Service Representative jobs in Durham

Team Leader jobs in Barnsley

Market Leader jobs in Bellshill

Market Leader jobs in Harlow

Market Leader jobs in Newcastle Upon Tyne

Customer Care Coordinator

Public Library of Science -
Edinburgh

Apply Now

Job details

£24,000 - £26,000 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

CRM software
Customer service
Salesforce
Continuous improvement
Customer support
Communication skills
Time management

Full job description

This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

This position is fully remote/home based. Applications will be accepted from candidates based in the UK

Role Summary

The Customer Care division is committed to representing PLOS by delivering exceptional customer service through problem ownership, proactive engagement, integrity, and accountability that supports continuous organizational improvement. As the Customer Care Coordinator, you are part of an impactful international team that serves as the conduit connecting PLOS to our primary audience and delivering exceptional service to our customers. You are patient, empathetic, passionately communicative, and understand the value of effective communication skills.

In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. You develop perpetual value by nurturing relationships through successful professional engagements that provide timely solutions and meaningful customer experiences.

As the Customer Care Coordinator, you are a confident and highly organized individual with superior business communications skills, motivated by a culture of continuous improvement. You are a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.

You will report to the Customer Care Suite Manager, and work as part of the Publishing Operations team to maintain unfettered communication channels, and uphold excellent customer experience, especially for but not limited to authors, editors, and reviewers. You will adhere to response time benchmarks to protect brand integrity and ensure timeliness and quality of resolution and experience.

Responsibilities

Customer Service

Manage high volume of incoming queries
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information
Meet established team targets
Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
Accurately track customer interactions to inform data analysis and evaluations
Follow communication procedures and guidelines
Take the extra mile to engage customers

Teamwork

Filter customer queries to appropriate stakeholders and manage follow through and resolution.
Provide coverage for colleagues as necessary.

Knowledge and Skills

Proven customer support experience or experience as a customer service representative
Strong professional communication skills and active listening
Excellent time-management skills
Focus on quality and attention to detail
Familiarity with CRM systems and practices (Salesforce Prefered)

Qualifications

At least two years of Customer Service experience
Excellent writing skills
Salesforce experience
Previous experience working in Publishing
Previous experience working in a remote environment

Physical Requirements and Work Environment

Prolonged periods stationary at a desk and working on a computer.
Some national and international travel may be required.
Some flexibility to work across time zones.

The base salary range we've established for these positions is £24,000- £26,000. PLOS also offers a comprehensive benefits package summarized below.

UK:

Private medical insurance
Life assurance
Income protection
Personal accident insurance
Pension with up to 10% employer match
25 days holidays, market competitive Maternity and Paternity leave
Birthday and three winter holidays days off
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We're committed to equal opportunity

We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.

To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.

Apply Now

Refine Your Search

fully remote work from home jobs in edinburgh, sct

Customer Care Coordinator

Operations & Growth Coordinator (Part-Time)

Customer Service Apprentice

Human Resources Coordinator - Part Time 24 hrs per week

Assistant Project Controller

PLOS Medicine Associate Editor- 12 Month FTC

Digital Marketing Manager

Digital Delivery Manager, Supply Chain

International Market Lead, Middle East

Travel Lifestyle Manager - Arabic Speaking | Overnight

Premium Travel Consultant - Arabic Leisure Market

Project Controller

Business Energy Advisor- Client Manager

Team Leader

Transformation Lead, Supply Chain

Publicist

Community Events, Pop Ups and Fairs Volunteer - Fife, Scotland.

Radio Plugger

Housekeeping - Team Member

Senior Software Engineer

I want to receive the latest job alerts for fully remote work from home in edinburgh, sct

Related Searches

Explore jobs in more locations

This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

Role Summary

Responsibilities

Knowledge and Skills

Qualifications

Physical Requirements and Work Environment

Jobseeker tools

Employer Tools

Browse

Stay Connected