Onboarding manager Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Success Operations Manager
Mail Bazar Digital Ltd —Edinburgh
- £4,700 - £5,100 a month
- Full-time
- CRM software
- Management
- English
Quick apply
12d
Associate Relationship Manager - Mid Corporate
Lloyds Banking Group —Edinburgh
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
14d
Compliance Onboarding Analyst
Modulr Finance —Edinburgh
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Compliance Onboarding Analyst
Modulr —Edinburgh
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Assistant Operations Manager
Druids Golf Ltd —Livingston
- £40,000 - £60,000 a year
- Weekend availability
- Management
- Analysis skills
- IT
- Flexible schedule
Quick apply
8h
Customer Service Centre Supervisor
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Sick pay
Client Programme Manager
Burges Salmon —Edinburgh
- Business development
- Continuous improvement
- Time management
Field test Manager
Sports Labs Ltd —Livingston
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
Quick apply
6d
People Business Partner - Hybrid
Had Fab —Tranent
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
Procurement Manager Operations
Apex Hotels Ltd —Edinburgh
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
12d
Business Development Manager
Global Brands LTD —Edinburgh
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
11d
Operations Support Manager
OCS Group —Livingston
- £15.50 an hour
- Microsoft Office
- Analysis skills
- Driving
Quick apply
Higher Education Account Manager, UK Education
AWS EMEA SARL (UK Branch) —Edinburgh
- Full-time
- Sales
- Salesforce
- Business development
4d
Team Manager Adult Services (Resources)
Fife Council —Fife
- £57,196.54 - £62,543.64 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Leadership
- Employee discount
8h
Office Manager & EMEA Facilities Lead
Clearwater Analytics, Ltd. —Edinburgh
- Presentation skills
- Travel
- Communication skills
Quick apply
8d
Human Resources Coordinator - Part Time 24 hrs per week
Marriott International, Inc —Edinburgh
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
13d
Customer Service Centre Agent
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Senior Specialist - Middle Office Client Services
Franklin Templeton Investments —Edinburgh
- Full-time
- Management
- Master's degree
- Business
9h
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Operations delivery lead - Pension
SECCL —Edinburgh
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
- Tax experience
- Employee discount

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Customer Success Operations Manager

Mail Bazar Digital Ltd
Edinburgh

Quick apply

Job details

Permanent | Full-time
£4,700 - £5,100 a month
12 days ago

Qualifications

CRM software
Management
English
Supervising experience
Account management

Full job description

About the Role:

Edinburgh is a growing centre for digital business, ecommerce, and customer-focused technology services. At Mail Bazar Digital Ltd, we support that growth by helping businesses improve customer communication, streamline service operations, and create smoother digital customer experiences.

We are looking for a Customer Success Operations Manager who can take ownership of customer success processes, service performance, reporting, and operational improvements. You are not just managing customer accounts; you are building the systems, workflows, and standards that help customers receive consistent, reliable, and professional support.

You will work closely with customer success teams, sales, support, operations, and internal stakeholders to improve retention, customer satisfaction, onboarding, reporting, and service delivery. This role is ideal for someone who is organised, commercially aware, data-driven, and confident in improving customer-facing operations.

Key Responsibilities:

Customer Success Operations: Manage and improve the day-to-day processes that support customer onboarding, account management, renewals, service reviews, and customer communication.

Process Improvement: Identify gaps in customer success workflows and implement practical improvements that increase efficiency, consistency, and customer satisfaction.

CRM and Reporting: Maintain accurate customer data, track key performance indicators, prepare reports, and use CRM insights to support better business decisions.

Customer Retention: Support customer retention strategies by identifying risks, monitoring engagement, and helping teams take action before issues affect customer relationships.

Team Coordination: Work with customer success, support, sales, and operations teams to ensure customer requests, escalations, and follow-ups are handled properly.

Service Standards: Create and maintain clear procedures, templates, and service guidelines to ensure a consistent customer experience.

Stakeholder Management: Present operational updates, performance trends, and improvement recommendations to internal management.

What We Are Looking For:

Experience: Previous experience in customer success, customer operations, account management, service delivery, or business operations is preferred.

Operational Skills: Strong understanding of customer workflows, CRM systems, reporting, onboarding processes, and service performance tracking.

Problem-Solving: You can identify operational issues, understand the root cause, and create practical solutions that improve both customer experience and team efficiency.

Communication: You can communicate clearly with customers, internal teams, and management. You are confident explaining processes, updates, and recommendations.

Organisation: You can manage multiple priorities, track deadlines, maintain accurate records, and ensure follow-ups are completed on time.

Mindset: You are proactive, customer-focused, and commercially aware. You understand that strong customer operations help protect revenue, improve satisfaction, and support long-term business growth.

Pay: £4,700.00-£5,100.00 per month

Work Location: In person

Quick apply

Refine Your Search

onboarding manager jobs in edinburgh, sct

Customer Success Operations Manager

Associate Relationship Manager - Mid Corporate

Compliance Onboarding Analyst

Compliance Onboarding Analyst

Assistant Operations Manager

Customer Service Centre Supervisor

Client Programme Manager

Field test Manager

People Business Partner - Hybrid

Procurement Manager Operations

Business Development Manager

Operations Support Manager

Higher Education Account Manager, UK Education

Team Manager Adult Services (Resources)

Office Manager & EMEA Facilities Lead

Human Resources Coordinator - Part Time 24 hrs per week

Customer Service Centre Agent

Senior Specialist - Middle Office Client Services

Helpdesk Team Leader

Operations delivery lead - Pension

I want to receive the latest job alerts for onboarding manager in edinburgh, sct

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