Product specialist Work, Jobs in Edinburgh, Sct (with Salaries)

Client Service Product Support Specialist - PMS
Clearwater Analytics, Ltd. —Edinburgh
- Bachelor's degree
- Front desk
- Accounting
Quick apply
Travel Consultant
Trailfinders —Edinburgh
- £44,000 - £49,000 a year
- Sales
Payments Specialist
ExpenseIn —Edinburgh
- £35,000 - £40,000 a year
- Hybrid work
- Analysis skills
- APIs
- Financial services
- Annual leave
Quick apply
Risk Analyst
Aegon —Edinburgh
- £33,520 - £50,280 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Negotiation
13d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Edinburgh
- Temporary
- Customer service
Product Specialist - OMODA|JAECOO
Peoples Ford —Edinburgh
- Customer service
- IT
- Annual leave
- Employee assistance programme
13d
Senior Infrastructure Specialist zMQ
Lloyds Banking Group —Edinburgh
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- IT
Tier 2 Escalation Specialist
Smartsheet —Edinburgh
- Remote
- CRM software
- Salesforce
- Java
- Flexitime
14d
Risk Analyst
Aegon UK —Edinburgh
- £33,520 - £50,280 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Negotiation
13d
Customs & Compliance Specialist
Exolum —Grangemouth
- £40,000 - £50,000 a year
- Microsoft Office
- Maths
- Accounting
10d
Senior Technical Specialist
Leonardo UK Ltd —Edinburgh
- £75,000 - £97,515 a year
- Full-time
- Hybrid work
- System design
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
Project & Operations Coordinator
Ekco —Broxburn
- £32,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
2d
Senior Customer Service Advisor
Barclays —Edinburgh
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Laboratory Technician
Cambrex —Edinburgh
- Full-time
- Laboratory experience
- Communication skills
12d
Data Migration Specialist
Addepar —Edinburgh
- Analysis skills
- Communication skills
- Python
Quick apply
Processor Technical Specialist
Leonardo UK Ltd —Edinburgh
- £67,000 - £97,000 a year
- Full-time
- Hybrid work
- Engineering
- Software development
- Communication skills
- Flexible schedule
- Referral programme
Reuse & Community Workshop Lead
Home Basics —Walkerburn
- Up to £26,918 a year
- Temporary
- Social media management
- Presentation skills
- First Aid Certification
- Employee discount
Quick apply
6d
Proposition Analyst
Royal London —Edinburgh
- Financial services
- Annual leave
5d
Portfolio Analyst, GPMS
Patria Investments —Edinburgh
- Microsoft Powerpoint
- Microsoft Excel
10d
Data Curation Lead
Vable —Edinburgh
- £55,000 - £60,000 a year
- Full-time
- Remote
- IT
- AI
Quick apply
6d

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Client Service Product Support Specialist - PMS

Clearwater Analytics, Ltd. -
Edinburgh

Quick apply

Job details

Qualifications

Economics
Bachelor's degree
Front desk
Root cause analysis
Accounting
Communication skills
Office experience

Full job description

Job Summary:

The CS PMS Specialist provides expert support for Portfolio Management Systems (PMS). This role involves addressing complex client inquiries in EMEA timezone, collaborating with internal teams, and enhancing service delivery to ensure optimal solutions for clients and efficient workflow processes. This role sits as a specialist layer within the CWAN Client Service support structure, complementing the deep technical expertise of our sophisticated client base.

Responsibilities:

Serve as a technical escalation from CSR inquiries across multiple asset classes and system functionality in the legacy Enfusion architecture, providing in-depth analysis and solutions to complex trading-related issues.
Collaborate with Level 1 personnel in the EMEA Asset Manager pod to identify and resolve discrepancies in trading data, P&L reports, and positions by performing advanced reconciliations and validations
Investigate recurring issues to identify root causes, documenting findings and collaborating with SME teams to implement long-term fixes and process improvements.
Deliver training programs for Level 1 support staff, Account Managers and SDMs focusing on advanced troubleshooting techniques and escalation procedures to enhance overall team performance.
Facilitate communication between the SME’s, trading, operations, product management, and engineering teams to ensure cohesive resolution of escalated issues and accurate implementation of new feature
Collaborate with appropriate SME & BA teams across the OMS/PMS test system enhancements, ensuring new features meet user needs and facilitate a smoother user experience for both clients and internal users.
Client aligned in pod structure to be focussed on delivering the best client outcome to improve NPS/CSAT and client delight amongst within their designated pod.
The specialist will have specific Mean Time to Acknowledge (MTTA) and Mean Time to Recover/Resolve (MTTR) productivity metrics to hit daily, understanding the complexities of specialist level queries resolutions times can vary.

Required Skills:

3-5+ years of experience in client support for Order Execution Management Systems or Portfolio Management Systems.
Strong and deep understanding of financial instruments, Listed and Complex Swaps/Derivatives.
Outstanding analytical and problem-solving skills.
Outstanding communication and interpersonal skills, particularly in client-facing situations where clarity is key.
Prioritisation management in identifying ticket urgency.
Strong Intellectual curiosity for root cause analysis of problems and remedying these with optimal system solutions.
Demonstrates strong cross functional collaboration skills and works effectively with diverse teams to deliver the best client outcome. functional collaboration skills and works effectively with diverse teams‑functional collaboration skills and works effectively with diverse teams
Strong sense of technical ownership to see issues through to completion

Education & Experience:

Bachelor’s degree in Finance, Accounting, Economics, Computer Science or a related field.
Prior Experience at an OMS/PMS in a similar role is desirable.
Buy side operational and front office experience desirable.
Experience in a client-facing technical role is essential.

Quick apply

Refine Your Search

product specialist jobs in edinburgh, sct

Client Service Product Support Specialist - PMS

Travel Consultant

Payments Specialist

Risk Analyst

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Product Specialist - OMODA|JAECOO

Senior Infrastructure Specialist zMQ

Tier 2 Escalation Specialist

Risk Analyst

Customs & Compliance Specialist

Senior Technical Specialist

Project & Operations Coordinator

Senior Customer Service Advisor

Laboratory Technician

Data Migration Specialist

Processor Technical Specialist

Reuse & Community Workshop Lead

Proposition Analyst

Portfolio Analyst, GPMS

Data Curation Lead

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