Quality service representative Work, Jobs in Edinburgh, Sct (with Salaries)

Operational Officer
Companies House —Edinburgh
- £26,452 a year
- Part-time
- Hybrid work
- No experience needed
- Presentation skills
- Communication skills
12d
Customer Service & Logistics Representative
Veranova L P —Edinburgh
- Full-time
- Sales
- Customer service
- APIs
- Annual leave
- Life insurance
Quick apply
Support Officer
The Scottish Government —Edinburgh
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Hospitality Procurement Lead
triSaaS (Enhance) —Edinburgh
- Full-time
- Hospitality
- Management
- Analysis skills
- Free parking
- Sick pay
Quick apply
14d
Research Futures Community Coordinator
Heriot Watt University —Edinburgh
- £37,694 - £47,389 a year
- Full-time
- Social media management
- University
- Communication skills
- Annual leave
- Flexible schedule
Senior Data Asset Manager
Companies House —Edinburgh
- £53,540 - £57,250 a year
- Part-time
- SQL
- Presentation skills
- Travel
- Annual leave
14d
Criminal Investigator
Insolvency Service —Edinburgh
- £39,259 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
19h
254181 (MG) Clinical Scientist Graduate Trainee
NHS Scotland —Lothian
- £43,231 - £52,679 a year
- Full-time
- Laboratory experience
- Bachelor's degree
2d
Head of Information and Data Governance
Nucleus Financial Group —Edinburgh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Administrative Assistant PCR Edinburgh
DAC Beachcroft —Edinburgh
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
Customer Service Representative
Hertz —Edinburgh
- Full-time
- Sales
- Customer service
- English
Inspection Engineer
BMI Inspection and Compliance Ltd —Edinburgh
- £38,350 - £43,000 a year
- Full-time
- Maintenance
- English
- Analysis skills
Quick apply
5d
Care Navigator/Administrator
NHS Scotland —Kirkcaldy
- Full-time
- Customer service
- Front desk
- IT
- Annual leave
8d
Store Manager - Edinburgh
Oak Furnitureland —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
6d
Financial Reporting Accountant
Nucleus Financial Group —Edinburgh
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
Land Consultant
WSP —Edinburgh
- Part-time
- Hybrid work
- Microsoft Office
- Project management
- Travel
- Flexitime
- Work from home
253825 (MG) Clinical Research Support Worker
NHS Scotland —Edinburgh
- £29,103 - £31,409 a year
- Full-time
- Nursing
7d
Clinical Coordinator
NHS Scotland —Glenrothes
- £31,537 - £34,303 a year
- Administrative experience
- Travel
- Organisational skills
6d
Site Manager
McConnell Ltd —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d

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quality service representative jobs near edinburgh, sct

Operational Officer

Companies House -
Edinburgh

Apply Now

Job details

Part-time | Full-time | Fixed term contract
£26,452 a year
12 days ago

Benefits

Company pension
Pay rise

Qualifications

No experience needed
Presentation skills
Communication skills

Full job description

Details

Reference number

470377

Salary

£26,452

Successful candidates will be offered the minimum of the pay scale. All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Contract type

Fixed term

Length of employment

6 Months (with possibility of extension)

Business area

CH - Customer Delivery Directorate

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Queen Elizabeth House, 1 Sibbald Walk, Edinburgh, EH8 8FT

About the job

Job summary

Please note: Applicants should review all aspects of this advert to ensure a thorough understanding. If reviewing via a screen reader, please note that the Job summary, Job description, Person specification and Things you need to know sections have been emphasised

About Companies House

Companies House is more than a registry were a modern, ambitious organisation at the heart of the UKs business landscape. Our purpose is clear: to be the best registry of companies in the world, achieved through brilliant people, working on brilliant systems, delivering brilliant services.

Were entering an exciting period of transformation, with enhanced powers to help tackle economic crime and protect the integrity of the UK company register. This means the work we do has real impact supporting businesses, safeguarding the public, and contributing to wider government priorities.

Our people are central to that mission. At Companies House, youll find a supportive, inclusive workplace where learning, development, and collaboration are actively encouraged.

Find out more about what a great place Companies House is to work

About the role

We believe Companies House, Edinburgh is a great place to work and wed love you to come and join us! Through our new powers were excited to be working across government to fight economic crime. Were going through an exciting change at Companies House as our new powers are being introduced. As part of this were looking for some great Operational Officers. We need committed, confident and adaptable individuals, who can work independently but are also great as part of a team; working together to deliver more for our customers.

Are you quick to learn new skills?
Do you love working as part of a team of friendly colleagues?
Are you looking for a flexible way of working, with a great work-life balance?

If so, then this could be your next job and wed love you to come and join us at Companies House, Edinburgh as an Operational Officer!

Job description

As an Operational Officer, you may be placed in a variety of teams. However, the core responsibilities of the role include:

Acting as the first point of contact for customers, primarily via phone and email, providing clear, accurate, and friendly support
Managing a high volume of customer enquiries confidently and professionally, ensuring each interaction is handled with care and respect
Resolving queries and problems at first contact wherever possible, using sound judgement to deliver positive outcomes
Working collaboratively as part of a supportive team, sharing knowledge and contributing to team targets and service standards
Processing and checking information and documentation, ensuring data is accurate, complete, and recorded correctly
Meeting deadlines and targets, while maintaining a strong focus on quality and attention to detail
Maintaining strong customer relationships by consistently adopting a customer-first approach
Completing essential administrative tasks to ensure systems and records are kept up to date and compliant

Your duties may include, but are not limited to the examples above, giving you a varied and rewarding experience as you develop your skills.

Please note: This is an exciting 6-month fixed-term opportunity, with the potential to be extended or become a permanent role in the future, subject to business requirements.

Companies House cannot offer Visa sponsorship to candidates through this campaign.

Where will you be working?

You will be aligned to our Edinburgh office, where you will be expected to attend on a regular basis. We use a hybrid working model to support a healthy work-life balance, with attendance at the office required weekly. Attendance patterns will be agreed with your manager. You may need to attend the office more often when business needs require. During your training period, you will be required to attend the office more frequently, with attendance of up to five days per week. This increased office presence will help ensure you receive the support, guidance, and opportunities to learn needed to build confidence and succeed in your role.

Be part of the Operational Delivery Profession (ODP)
This role is part of the Operational Delivery Profession the largest profession in the Civil Service, with over 290,000 members. ODP professionals are the public face of government, delivering essential services to millions of people every day. As a member of this profession, youll have access to a wide range of development opportunities, a supportive community, and a clear framework to grow your career.

To learn more about the Operational Delivery Profession, visit ODP Civil Service Careers Page

Person specification

What were looking for

No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone. Were seeking individuals who can demonstrate:

Strong communication skills confident speaking to customers on the phone and clear, professional, and accurate in written responses
A genuine customer-focused mindset committed to delivering a positive experience in every interaction
Adaptability and resilience comfortable working in a changing environment and able to respond positively to new challenges
Good organisation skills able to manage your workload, prioritise effectively, and work to agreed targets
Attention to detail takes pride in producing accurate work and following processes carefully
Sound judgement and decision-making able to make decisions within guidance and explain them clearly and professionally
Comfortable with IT you dont need to be an expert, just confident using a computer.

This role is available on a full-time basis or on reduced hours of no less than 30 hours per week, worked across a minimum of four days.

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Managing a Quality Service
Working Together

Benefits

Alongside your salary of £26,452, Companies House contributes £7,663 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

What will the process look like?

Communications will be electronic via email therefore it is important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder.

Applications sent direct to Companies House Recruitment Team will not be accepted.

Key Dates:(dates are indicative only and could be subject to change)

Closing date: Monday 27th July at 23:55pm.
Sift/shortlist: Tuesday 28th Friday 31st July 2026.
Interview dates: Week commencing 10th August 2026.

Stage 1 Sift

An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the below Success Profile elements.

Were committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as your name and age) from your personal statement.

Personal statement

Tell us why youre a great fit for this role by writing a 500-word personal statement that highlights your relevant experience, skills, and motivations.

As part of the assessment process, well be reviewing your statement for clear evidence of how you meet the criteria outlined below:

Sound judgement and decision-making (Lead Criteria) able to make decisions within guidance and explain them clearly and professionally
Strong communication skills confident speaking to customers on the phone and clear, professional, and accurate in written responses

For guidance on how to structure your application please visit: About the application process , Civil Service Careers.

You can use examples from school, work, volunteering, or other experiences. It is advisable to give clear examples for each criteria listed above, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result) with most detail on what you did and the outcome. Please use this link as guidance How to write your PS , Civil Service Careers.

Please note:

Should a large number of applications be received, an initial sift may be conducted using the lead criteria. If so, we will sift on: Sound judgement and decision-making (Lead Criteria).
If you pass the initial sift (lead criteria), you may either move on to a full sift (full personal statement) or go straight to interview, depending on number of applications received.
We may raise the score required at sift stage to progress to interview if we receive a high number of

Stage 2 - Interviews

If invited to interview Behaviour and Strength based questioning will be used.

Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation.

Interviews for this role will be carried virtually using Microsoft Teams.

Stage 3 - offer

Once all interviews have been completed, you will be notified of the outcome by email. Offers will be made in strict merit order to the highest scoring candidate first as outlined in the Civil Service Commissioners Recruitment Principles.

Reserve list
This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. Subject to business need, if a suitable position opens up during this time, we will reach out to individuals in merit order. Successful applicants will be required to start on the date offered to align with the training schedule. Those who are unable to start on that date or are unavailable for certain parts of the training period will be placed on the reserve list for consideration in a future intake.

This post is being advertised to External, Across Government and Internal candidates.

Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment.

If you require a reasonable adjustment at any stage of the recruitment process, or if you'd like to discuss any person-centred adjustments then please let the recruitment team know via; [email protected]

We Celebrate Diversity

As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive, and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.

If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing [email protected].

Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).

Pre-Employment Checking

In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks.

From June 2026, applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). Your personal details (name, National Insurance number, and date of birth) will be checked against the Civil Service Resourcing Extract IFD.

This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued.

If your details appear on this database, you will not be offered employment unless you can demonstrate exceptional circumstances. Companies House, acting on behalf of the vacancy holder, will inform you if your application is refused for this reason.

Please note: You are not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Luke Andrews
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Commissioners statement

The Civil Service recruits by merit on the basis of fair and open competition as outlined in the Civil Service Commissions https://civilservicecommission.independent.gov.uk/document/02a-recruitment-principles-april-2018-final/.

Complaints Procedure:

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact [email protected] in the first instance.

If you are not satisfied with the response you receive from the Department, contact the Civil Service Commission at:

Email: [email protected]

Address:
Civil Service Commission,
Room G/8,
1 Horse Guards Road
SW1A 2HQ

Please use the following link to visit the Civil Service Commission Recruitment Complaints page for further information.

https://civilservicecommission.independent.gov.uk/contact/

Apply Now

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quality service representative jobs in edinburgh, sct

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Details

Reference number

Salary

Job grade

Contract type

Length of employment

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

About Companies House

About the role

Job description

Person specification

What were looking for

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

What will the process look like?

Stage 1 Sift

Personal statement

Stage 2 - Interviews

Stage 3 - offer

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information

What were looking for

Stage 1 Sift