Technical support specialist Work, Jobs in Edinburgh, Sct (with Salaries)

CRM Systems Specialist
Mail Bazar Digital Ltd —Edinburgh
- £55,600 - £62,000 a year
- Full-time
- CRM software
- Salesforce
- In-person
- Annual leave
- Sick pay
Quick apply
11d
EUC Engineer
CGI —Edinburgh
- Full-time
- Customer service
- Windows
- Communication skills
Quick apply
Data Solution Specialist
Standard Life —Edinburgh
- From £65,000 a year
- Part-time
- SQL
- Analysis skills
- Agile
- Annual leave
3d
IT Desktop Support - Healthcare - Edinburgh
Dexcom —Edinburgh
- Full-time
- Continuous improvement
- Travel
- Organisational skills
9d
Trainee Leak Detection Technician
Hydrosave UK Ltd —Edinburgh
- £28,051.32 a year
- Overtime
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Lead Application Support Manager
Standard Life —Edinburgh
- £65,000 - £85,000 a year
- Weekend availability
- Azure
- Oracle
- Windows
- Annual leave
4d
Senior Technical Specialist
Leonardo UK Ltd —Edinburgh
- £75,000 - £97,515 a year
- Full-time
- Hybrid work
- System design
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
11d
Risk Analyst
Aegon —Edinburgh
- £33,520 - £50,280 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Negotiation
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
3d
Data Analytics Officer
Audit Scotland —Edinburgh
- £36,664 - £40,928 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
16h
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco —Edinburgh
- Full-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco UK —Edinburgh
- Part-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Financial Crime Risk Analyst
National Westminster Bank PLC —Edinburgh
- £38,123 - £53,820 a year
- Full-time
- Hybrid work
- Hotel
- School
- Annual leave
2d
Risk Analyst
Aegon UK —Edinburgh
- £33,520 - £50,280 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Negotiation
Grants Finance Assistant Manager (RGF)
Heriot Watt University —Edinburgh
- £37,694 - £47,389 a year
- Full-time
- Oracle
- Administrative experience
- Supervising experience
- Annual leave
- Flexible schedule
Sustainable Mobility Planners (Varying grades)
Pell Frischmann —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Leadership
Processor Technical Specialist
Leonardo UK Ltd —Edinburgh
- £67,000 - £97,000 a year
- Full-time
- Hybrid work
- Engineering
- Software development
- Communication skills
- Flexible schedule
- Referral programme
IAM Practitioner
Computershare —Edinburgh
- Full-time
- Analysis skills
- Work from home
Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply

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CRM Systems Specialist

Mail Bazar Digital Ltd
Edinburgh

Quick apply

Job details

Permanent | Full-time
£55,600 - £62,000 a year
11 days ago

Benefits

Annual leave
Transport links
Sick pay

Qualifications

CRM software
Salesforce
Data management
HubSpot

Full job description

About the Role:

Mail Bazar Digital Ltd, we bring that same focus to customer systems, digital communication, and business operations. We support teams that rely on accurate customer data, smooth workflows, and dependable CRM tools to manage relationships, sales activity, support requests, and customer engagement.

We are looking for a CRM Systems Specialist who can take ownership of CRM administration, process support, data quality, and system improvements. You are not just updating records; you are helping teams work smarter, improve customer visibility, automate routine tasks, and make better use of customer information. You will work closely with sales, customer service, marketing, operations, IT, and management teams.

Why Work With Us?

The Environment: Our office is based at 40 George Street in Edinburgh, a central business location with strong transport links and access to a professional working environment.

CRM Focused Work: You will support CRM platforms, customer databases, workflow automations, user access, reporting dashboards, and system improvements.

High Impact Role: Your work will help improve customer communication, data accuracy, sales visibility, service quality, and internal productivity.

Cross Functional Collaboration: You will work with sales, support, marketing, operations, and technical teams to make sure the CRM supports real business needs.

Professional Growth: We support development in CRM administration, automation, data management, reporting, customer experience, and business systems.

Key Responsibilities:

CRM Administration: Manage daily CRM configuration, user access, permissions, fields, layouts, workflows, pipelines, and system settings.

Data Quality: Maintain accurate customer records, remove duplicates, support data cleansing, and improve consistency across CRM information.

Workflow Automation: Build and support automations, reminders, task flows, email sequences, pipeline stages, and customer follow up processes.

Reporting and Dashboards: Create CRM reports, dashboards, activity summaries, sales updates, customer service insights, and performance tracking views.

User Support: Assist employees with CRM questions, troubleshooting, training, process guidance, and best practice use of the system.

System Improvement: Identify gaps, recommend improvements, test changes, and support CRM updates that improve team efficiency.

Integration Support: Help coordinate CRM connections with email tools, ecommerce platforms, customer service systems, marketing tools, and business applications.

Documentation: Maintain clear notes on CRM processes, system changes, user guides, field definitions, workflows, and reporting standards.

Stakeholder Communication: Work with department leads to understand requirements, explain system changes, and support adoption across teams.

What We Are Looking For:

Experience: 3 plus years of experience in CRM administration, business systems support, sales operations, customer operations, marketing operations, or data management.

CRM Knowledge: Experience with CRM tools such as HubSpot, Salesforce, Zoho CRM, Microsoft Dynamics, Pipedrive, or similar platforms.

Data Skills: Strong attention to detail with experience managing customer records, reports, lists, fields, workflows, and data quality checks.

Automation Skills: Understanding of CRM workflows, email sequences, task automation, pipeline stages, and customer journey improvements.

Organisation: You can manage multiple system requests, track changes, document processes, and follow through on deadlines.

Problem Solving: You can identify system issues, investigate root causes, suggest practical fixes, and support users clearly.

Communication: You can explain CRM processes and system updates to non technical users, managers, and internal teams.

Mindset: You are detail oriented, service focused, proactive, and comfortable working across departments. You understand that strong CRM systems are about clean data, clear processes, and better customer relationships.

Benefits:

Competitive monthly salary: £4,300 to £5,700

Competitive yearly salary: £51,600 to £68,400

Annual leave: 28 days paid annual leave including UK bank holidays

Sick pay support: Statutory Sick Pay and company sick leave support

Work equipment: Company laptop and required work equipment

Career progression: Clear career progression into CRM Manager, Business Systems Analyst, Marketing Operations Specialist, or Customer Operations roles

Pay: £55,600.00-£62,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical support specialist jobs in edinburgh, sct

CRM Systems Specialist

EUC Engineer

Data Solution Specialist

IT Desktop Support - Healthcare - Edinburgh

Trainee Leak Detection Technician

Lead Application Support Manager

Senior Technical Specialist

Investigations Team Manager

Risk Analyst

Investigations Operations Leader

Data Analytics Officer

Operational Technology / Project Management Professionals (OT/SCADA PLC)

Operational Technology / Project Management Professionals (OT/SCADA PLC)

Financial Crime Risk Analyst

Risk Analyst

Grants Finance Assistant Manager (RGF)

Sustainable Mobility Planners (Varying grades)

Processor Technical Specialist

IAM Practitioner

Customer Support Exec. (B2B SaaS)

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