Client specialist Work, Jobs in Edinburgh (with Salaries)

Returns Specialist
Grant Westfield —Edinburgh
- ERP systems
- Annual leave
- Employee discount
Trust Coordinator
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
13d
Paralegal
Winn Solicitors (Scotland) LLP —Edinburgh
- Up to £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Analysis skills
- Employee discount
- Referral programme
Quick apply
6d
Senior Specialist - Middle Office Client Services
Franklin Templeton Investments —Edinburgh
- Full-time
- Management
- Master's degree
- Business
9h
Travel Consultant
Trailfinders —Edinburgh
- £44,000 - £49,000 a year
- Sales
Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply
Absence Management Officer – UK & Ireland
State Street —Edinburgh
- Full-time
- Analysis skills
- Human resources
- Organisational skills
6d
Dealing Officer
FNZ —Edinburgh
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Life insurance
1h
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Customer service
- Organisational skills
- Communication skills
Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Presentation skills
Licensing Operations Analyst
SVT Licensing and Compliance Ltd —Edinburgh
- £33,248 - £43,956 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Invoice Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
- Life insurance
Quick apply
1d
Bentley Receptionist / Host
Sytner Specialist Edinburgh —Edinburgh
- Weekend availability
- Organisational skills
- Employee discount
Sustainable Mobility Planners (Varying grades)
Pell Frischmann —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Leadership
HR Services Administrator (6 Months FTC)
Stantec —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Data Analytics Officer
Audit Scotland —Edinburgh
- £36,664 - £40,928 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
3d
Trainee Paralegal
Chamberlain McBain —Edinburgh
- From £25,500 a year
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
Quick apply
Project Manager
Heriot Watt University —Edinburgh
- £31,236 - £36,636 a year
- Part-time
- Analysis skills
- Project management
- University
- Annual leave
- Flexible schedule
12d
Contact Centre Team Leader – Full Time
Vets Now —Dunfermline
- £33,150 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Annual leave
9d
Document Controller
Riddell Project Management —Dunfermline
- £25,000 - £35,000 a year
- Full-time
- Computer literacy
- Maintenance
- Microsoft Office
- Annual leave
- Life insurance
Quick apply
7d

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Returns Specialist

Grant Westfield -
Edinburgh

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Employee discount
On-site parking

Qualifications

ERP systems
3PL

Full job description

Edinburgh

Grant Westfield, the company behind the UK’s best-selling brand of waterproof wall panels, Multipanel and Naturepanel, is looking for a Returns Specialist to meet the business and customer needs regarding Customer Returns and failed deliveries. Thoroughly investigate and collate accurate information ensuring prompt and accurate responses to all parties. Delivering the best customer experience whilst also minimising the financial impact to business.

Team: Supply Chain

Key responsibilities:

This is a newly developed role, which will require the post holder to help develop robust systems/processes surrounding the Key Responsibilities to ensure responsibilities are met.

Office Based position

Own and maintain the Returns Address Inbox
Review of all RMA’s raised by customer via portal
Thorough Investigation of all RMA requests prior to acceptance/rejection ascertaining the system transactions v physical transactions and required course of action from Inventory/Finance and Customer relations perspective
Creation of RMA’s following investigation, ensuring correct reason codes are used (to enable data gathering for improvement opportunities)
Creation of replacement customer orders when required
Maintain Returns Manifest Database of when RMA’s collected and retuned to WM01
Maintain Failed Delivery manifest
Develop and build upon customer and 3pl relations
Work closely with customer, 3pl’s regarding and other departments with regards to RMA queries such as missing returns/qty discrepancies as highlighted by Materials Team
Attend daily call with third party logistics suppliers
Develop the RMA process for to enhance customer experience and reduce financial impact to business
Develop RMA reporting including but not limited to: RMA reasons, value etc. to drive improvement
Any additional duties as required by the business.

The successful candidate’s profile:

Skills and experience:

Essential

Customer Facing experience

Desirable

Knowledge of ERP systems

Competencies

Teamwork:

Friendly, approachable, cooperative, and assists others when required.
Shares knowledge, ideas and concerns with other members of the team and across the organisation.
Respects cultural differences and different opinions.

Flexibility:

Responds effectively to changing circumstances.
Adjusts tasks and priorities when required.

Communication and Organisation:

Ability to carry out duties in a professional manner.
Ability to plan, organise and prioritise workload.
Ensuring a clear understanding of the desired end result.
Ability to work independently as well as part of a team.
Ability to be firm with supply chains and providers when required.

Attention to detail:

Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met or exceeded.
Follows policies and procedures in using various equipment.
Completes all reports according to policies, procedures and standards.

Problem solving:

Deals with problems as soon as they arise.
Presents problem analysis and recommended solution to others rather than just identifying or describing the problem itself.
Acknowledges when doesn't know something and takes steps to find out.
Anticipates potential obstacles and develops plans to overcome them.
Uses critical thinking to analyse the situation and establish course of action.

Health & Safety:

Complies with all Health and Safety Procedures, as well as understanding of health and safety, and the impacts which actions can have.

What Grant Westfield will offer you:

Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.

33 days annual leave which increase with service up to a maximum of 38 days.
Additional holiday purchase scheme.
Health cash plan.
Bike to work scheme.
On-site parking.
Staff discount.
Sharesave options.

Apply Now

Refine Your Search

client specialist jobs in edinburgh

Returns Specialist

Trust Coordinator

Paralegal

Senior Specialist - Middle Office Client Services

Travel Consultant

Customer Support Exec. (B2B SaaS)

Absence Management Officer – UK & Ireland

Dealing Officer

Site Service Specialist - Mail Room Operative FTC

Marketing Specialist

Licensing Operations Analyst

Invoice Specialist

Bentley Receptionist / Host

Sustainable Mobility Planners (Varying grades)

HR Services Administrator (6 Months FTC)

Data Analytics Officer

Trainee Paralegal

Project Manager

Contact Centre Team Leader – Full Time

Document Controller

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