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Night Receptionist

The Langham London -
London

Quick apply

Job details

Part-time
£22,478 - £26,500 a year

Benefits

Cycle to work scheme
Company pension
Canteen
Employee assistance programme
Employee discount
Life insurance
Referral programme
Sick pay

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Complaint handling
Hotel guest services experience
Data entry
Front desk
Hotel front office operations

Full job description

Night Receptionist

Front Office

We are currently recruiting for the Night Receptionist to join our talented Front Office team. You would be contracted to work 30 hours per week (3 shifts of 10 hours per week). Your shift would start at 9pm and finish at 7.30am (to allow 30 minutes meal break).

In the role of the Night Receptionist your key focus will be to:

ensure that all guests have been welcomed in a warm and engaging way
carry out a check in and check out procedure
respond to all guest queries
deal with complaints within bounds of responsibility and according to hotel procedure, referring to the Night Manager where necessary
ensure that the requirements of the hotel’s credit policy are adhered to without exception unless instructed otherwise by the Night Manager
maintain an excellent standard of computer input in accordance with departmental standards

Do you have? -

previous experience in a similar role or an operational and guest facing role in a similar Hospitality environment
excellent customer service skills
great attention to detail
ability to work under pressure
immaculate personal presentation
previous experience of Shiji property management system (advantageous)

YOUR BENEFITS

Financial Wellbeing

Discretionary Service Charge
17 days of holiday (inclusive of Bank Holidays) with the opportunity to increase based on Length of Service
Access to Wagestream – a salary advance benefit
Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
Discounted accommodation at The Langham, London for you and your family
Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
Up to £750 Recommend a Friend referral bonus
Seasonal Travelcard loan
Health Cash Plan with Simplyhealth (the hotel covers Level 1)
Company pension plan
Life insurance
Discounts in various high street and online shops

Mental Wellbeing

Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
2 staff parties per year and several colleague social and community events
Access to the Employee Assistance Programme by Hospitality Action (24/7)
Access to Qualified Mental Health First Aiders on site
Most Valued Colleague of the Month and Year Awards
Long Service Awards

Physical Wellbeing

Free meals on duty in our Staff Restaurant
Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
Enhanced Sick Pay
Eye test vouchers
Cycle2Work scheme
Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal

Quick apply

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