Customer experience manager Work, Jobs in Elsenham (with Salaries)

Customer Experience Manager (E-commerce)
Goldtop Motorcycle Outfitters —Bishop's Stortford
- £25,000 - £28,000 a year
- Part-time
- Customer service
- English
- Organisational skills
- Free parking
- Store discount
Quick apply
7d
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Customer Service Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Operation Manager
THE WIGGETT GROUP —Brentwood
- £65,000 - £75,000 a year
- Full-time
- Maintenance
- Team management
- Contracts
Quick apply
7d
Trainee Account Manager
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- No experience needed
Quick apply
9d
Store Manager
Aldi —Saffron Walden
- £52,910 - £69,000 a year
- Annual leave
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
9d
Operations & Customer Experience Manager
Darlish Ice Cream —Hatfield
- £250 - £330 a week
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
3d
New Business Account Manager (OTE 60K)
New Era Fuels —Harlow
- £28,000 - £30,000 a year
- Full-time
- Sales
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
5d
Property Manager - Experienced
Management Company Services Ltd —Hertford
- Up to £47,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Work from home
Quick apply
13d
Assisted Travel Check-In Agent / Host
ABM UK —Stansted
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
Front of House & Client Experience Manager
Belle and Bee Beauty —Baldock
- £30,000 a year
- Part-time
- Hospitality
- Management
- Sales
- Free parking
Quick apply
Aircraft Project Researcher
Aircraft Restoration Company —Cambridge
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Free parking
- Employee discount
Quick apply
Marketing Manager
Saxton 4x4 —Chelmsford
- Up to £52,000 a year
- Full-time
- Social media management
- Driving
- In-person
Quick apply
12d
Team Member - Stansted Airport
Pret A Manger —Stansted
- £15.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Assistant General Manager
TeamSport —Harlow
- Weekend availability
- Bar
- Management
Trainee Accounts Assistant
Dunmow Group —Chelmsford
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick apply
9d
General Manager
The Green Man Lindsell —Great Dunmow
- £28,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply

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Customer Experience Manager (E-commerce)

Goldtop Motorcycle Outfitters
Bishop's Stortford

Quick apply

Job details

Permanent | Part-time | Full-time
£25,000 - £28,000 a year
7 days ago

Benefits

Free parking
Casual dress
Store discount
Flexitime
Company pension
Employee discount
Flexible schedule
On-site parking

Qualifications

Driving Licence
Customer service
English
Organisational skills
Customer support
Phone etiquette
Communication skills

Full job description

Customer Experience Manager (E-commerce)

Location: Bishop’s Stortford (on-site)
Salary: £25,000 – £28,000 (depending on experience)
Hours: Full-time, 35 hours per week, 5 days a week (flexible hours considered, including part-time over five days)
Start: Immediate

About Goldtop

Goldtop Motorcycle Outfitters is an independent British motorcycle apparel brand, designing and supplying premium leather jackets, gloves, luggage and riding apparel to customers around the world.

We're passionate about quality, craftsmanship and customer service, and we believe every interaction with our customers should reflect the same care and attention that goes into our products.

We're looking for a friendly, knowledgeable and organised Customer Experience Manager to become the voice of Goldtop. You'll be the first point of contact for our customers, helping riders choose the right products, resolving issues with empathy and professionalism, and ensuring every customer receives the exceptional service our brand is known for.

Working closely with the Managing Director and the wider team, you'll take ownership of our customer support function while helping shape an outstanding customer experience as the business continues to grow.

The Role

This is a varied and rewarding position where no two days are quite the same.

You'll manage customer enquiries from first contact through to resolution, supporting riders before they purchase and looking after them long after their order has arrived.

Whether you're helping someone choose the correct jacket size, arranging an exchange, processing a warranty claim or resolving a delivery query, you'll take pride in finding the right solution while maintaining the friendly, knowledgeable and personal approach that defines Goldtop.

As a small, growing business, we're looking for someone who enjoys taking ownership, thrives in a hands-on environment and is happy to support other areas of the business when needed.

Key Responsibilities

Customer Support:

Act as the primary point of contact for customer enquiries via telephone and email.
Deliver friendly, knowledgeable and professional support before, during and after purchase.
Advise customers on sizing, product features and suitability without using high-pressure sales techniques.
Help customers choose the right products based on their individual needs.
Resolve customer queries efficiently while maintaining a positive customer experience.
Manage returns, exchanges, refunds and warranty claims.
Liaise with couriers regarding delivery issues where required.
Maintain accurate customer records and correspondence within our support systems.
Ensure the customer support inbox is managed effectively and kept up to date throughout each day.

Customer Experience:

Take ownership of the overall customer support experience.
Identify recurring customer issues and suggest improvements to products, processes or website information.
Help maintain a consistently high standard of customer satisfaction.
Support the wider team with customer-related administrative tasks as required.
Provide occasional assistance in other areas of the business during busy periods.
Represent Goldtop professionally at occasional motorcycle events and shows if required.

About You

We're looking for someone who genuinely enjoys helping people.

You'll be naturally organised, calm under pressure and able to build trust with customers through honest advice and excellent communication.

You'll ideally have:

Previous experience in a customer support or customer service role.
Experience within an ecommerce business, ideally selling premium products.
Excellent written and verbal communication skills.
Strong organisational skills with excellent attention to detail.
A calm, patient and professional approach to problem solving.
Confidence using computer systems and learning new software.
A genuine desire to provide exceptional customer service.
A passion for motorcycles or motorcycling would be a significant advantage.

Experience with Shopify, Gorgias or ShipStation would be beneficial but is not essential.

What Success Looks Like

You'll know you're succeeding when:

Customer emails and enquiries are responded to promptly and professionally.
Returns, refunds and warranty claims are processed efficiently.
Customers receive knowledgeable, honest advice that helps them make the right purchasing decisions.
Customer feedback remains consistently positive.
Recurring issues are identified and improvements are suggested proactively.
Every customer interaction reflects Goldtop's reputation for quality and personal service.

What We Offer

Monday to Friday working pattern.
Flexible working hours considered, including part-time over five days.
50% staff discount across our product range.
Flexible holiday arrangements.
Workplace pension.
A supportive, friendly and passionate working environment.
Opportunities to attend motorcycle shows and industry events.
Direct access to the Managing Director with the opportunity to influence how we look after our customers.
Genuine opportunities to grow with the business as Goldtop continues to expand.

Why Join Goldtop?

This isn't a call centre role.

You'll be joining an independent British motorcycle brand where customer service is genuinely valued and where you'll have the freedom to take ownership of your work.

You'll become an important part of a small, passionate team that takes pride in doing things properly. Every conversation, every email and every customer interaction is an opportunity to reinforce the trust our customers place in Goldtop.

If you enjoy helping people, solving problems and delivering exceptional service with a personal touch, we'd love to hear from you.

To apply:
Either apply here, or send your CV and a short cover letter to [email protected] with the subject line Customer Experience Manager – Goldtop.

Job Types: Full-time, Part-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

Casual dress
Employee discount
Flexitime
Free parking
On-site parking
Store discount

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Location:

Bishop's Stortford CM23 (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in elsenham

Customer Experience Manager (E-commerce)

Client Relationship Manager (Maternity Cover)

Customer Service Manager

Operation Manager

Trainee Account Manager

Store Manager

Trainee Customer Service

Operations & Customer Experience Manager

New Business Account Manager (OTE 60K)

Property Manager - Experienced

Assisted Travel Check-In Agent / Host

Front of House & Client Experience Manager

Aircraft Project Researcher

Marketing Manager

Team Member - Stansted Airport

Assistant General Manager

Trainee Accounts Assistant

General Manager

Digital Manager

Helpdesk Manager

I want to receive the latest job alerts for customer experience manager in elsenham

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