Job Title: New Business Account Manager
Reports To: Head of New Business and Contracts Negotiator
Department: Commercial
Location: Harlow – Head Office
Job Purpose
To drive new customer acquisition and revenue growth within the wholesale fuel market by building a qualified pipeline, converting prospects into new trading accounts, and retaining and expanding those accounts throughout the first 90 days to establish repeat buying.
The role operates within business-set target pricing and governance to protect margin and ensure a clear approval trail where pricing exceptions are required.
Key Responsibilities1. New Business Prospecting & Pipeline Creation
- Identify, target, and engage new customers through outbound calling, email campaigns, referrals, warm lead follow-up, reactivation of lapsed accounts, and targeted list building.
- Segment prospects based on suitability, including:
- Sector fit
- Volume potential
- Location
- Credit profile
- Delivery feasibility
- Create and maintain a pipeline of qualified opportunities with clear next actions and timelines.
2. Qualification & Needs Discovery
- Understand customer operating models and buying behaviour, including:
- Usage
- Delivery requirements
- Supplier pain points
- Ordering cadence
- Decision makers
- Capture key commercial information, including:
- Estimated litres per month
- Delivery locations and delivery constraints
- Product requirements (e.g. DERV, gas oil, HVO where relevant)
- Current supplier and switching triggers
- Service expectations, including delivery windows and invoicing preferences
3. Quoting, Conversion & Pricing Discipline
- Provide quotations in line with target pricing and margin guidelines set by the business.
- Follow the pricing governance process for exceptions, including:
- Approval thresholds
- Competitor evidence
- Volume justification
- Drive conversion from quotation to first order through structured follow-up, objection handling, and value-led selling focused on reliability, service, and responsiveness.
4. New Account Onboarding & Early Lifetime Value
- Ensure smooth onboarding of new customers, including:
- Account setup
- Credit and terms process support
- First order completion and feedback
- Build repeat ordering habits within the first 30–90 days through proactive service and scheduled follow-up.
5. CRM & Commercial Administration
- Maintain accurate CRM records, including:
- Contacts and decision makers
- Opportunity stage, value, and close date
- Activity logs and next steps
- Pricing notes and approvals
- Produce weekly updates on:
- Pipeline activity
- Conversion rates
- Forecasting
- Sales activity
Our Benefits
At New Era Energy, we recognise that our employees are at the heart of our success. We are committed to creating a supportive, rewarding, and positive working environment where employees feel valued and appreciated.
Employee Benefits
- 20 days annual leave, increasing with length of service up to 25 days, plus 8 bank holidays
- Private health insurance after 1 year of employment
- Death in service benefit after 1 year of employment
- Company pension scheme with employer contributions of 4% and employee contributions of 5%
- Long Service Award Policy for 5, 10, and 15 years of service
Wellbeing Support
- TELUS Health Employee Assistance Programme available to all employees
Additional Perks
- Recommend a friend scheme with a bonus upon successful completion of probation
- Christmas hamper provided to employees
Our Working Environment
- Company Christmas and Summer social events
- Friendly and supportive team environment
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
Experience:
- Sales: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
