Senior quality assurance Work, Jobs in Ely, Cam (with Salaries)

Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
9d
Deputy Chief Information Officer (Digital Services)
East of England Community Health and Care NHS Trust —Saint Ives
- £94,356 - £108,814 a year
- Full-time
- Travel
Quality Assurance Lead
LGC Assure —Fordham
- Full-time
- Continuous improvement
- SharePoint
- Communication skills
Quick apply
Quality Compliance Officer
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Project management
6d
QA Advisor - all levels
Resolian —Fordham
- Full-time
- Continuous improvement
- No degree
- Communication skills
Administrator
Mitie —Mildenhall
- Microsoft Outlook
- Inventory control
- Data entry
- Employee discount
1d
Utility Asset Management Planner
US Visting Forces Local National Direct Hire —Lakenheath
- £44,967 - £63,609 a year
- Full-time
- Engineering
- Bachelor's degree
- Travel
- Free parking
- Annual leave
Quick apply
9d
Lead Child Protection Practitioner
Cambridgeshire County Council —Ely
- £52,515 - £56,054 a year
- Hybrid work
- Mentoring
- Training & development
- Leadership
- Relocation assistance
- Annual leave
7d
Clinical Deputy Manager
Hamberley Care Homes —Huntingdon
- Up to £60,000 a year
- Full-time
- Research
- Hotel
- Mentoring
- Free parking
- Annual leave
Senior Asset Surveyor
Sanctuary Group —Ely
- £44,262 - £53,124 a year
- Full-time
- Management
- Driving
- Contracts
- Annual leave
- Employee discount
Quick apply
12d
Senior Care Assistant- Day and Night
Glenholme Healthcare Ltd —Ely
- £14.10 an hour
- Night shift
- Medication administration
- Organisational skills
- Care plans
- Paid training
- Annual leave
Quick apply
Health and Safety Manager - Asset and Property Management
Bidwells —Cambridge
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Point of Care Service Manager
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £49,387 - £56,515 a year
- Part-time
- Management
- Master's degree
- Databases
18h
Registered Manager
Join Homecare LTD —Cambridge
- From £40,000 a year
- Full-time
- Medication administration
- Experience working with individuals with disabilities
- Supervising experience
- Free parking
Quick apply
1h
Programme Coordinator
Raspberry Pi Foundation —Cambridge
- £32,000 - £36,000 a year
- Part-time
- Data analysis skills
- University
- Travel
- Annual leave
Quick apply
6d
Qualified Person - UK
Dr Reddy's Laboratories Limited —Cambridge
- Full-time
- Master's degree
- Continuous improvement
- Communication skills
Quick apply
In-house Legal Counsel
Beyond Co —Newmarket
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Contracts
- AI
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
9d
Public Affairs Officer
Rand Europe —Cambridge
- £33,000 a year
- Full-time
- Hybrid work
- Research
- No degree
- Travel
- Free parking
- Work from home
Quick apply
Office Manager
Flusso Ltd —Cambridge
- Full-time
- Continuous improvement
- Team management
- Recruiting
- Life insurance
Quick apply
Busway Health and Safety Officer
Cambridgeshire County Council —Huntingdon
- £37,280 - £39,152 a year
- Engineering
- No degree
- Conflict management
- Annual leave
- Employee discount

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senior quality assurance jobs near ely, cam

Customer Service Manager

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
From £45,000 a year
9 days ago

Benefits

Free flu jabs
Company pension
On-site parking

Qualifications

CRM software
Operations management
ERP software
Internal department liaison
Complaint handling
MRP
Analysis skills
Compliance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Organisational skills
Management reporting
Customer interaction
Budgeting
Business
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

As a key part of the SLT (Senior Leadership Team) the Customer Services Manager is responsible for overseeing the daily operations of the customer service department, ensuring high levels of customer satisfaction, managing service delivery, and leading a team of customer service representatives. The role focuses on improving customer experience, resolving escalated issues, and implementing strategies that enhance service quality and operational efficiency.

KEY RESPONSIBILITIES:
Customer Service Leadership

Manage and lead the customer service team to deliver exceptional customer support.
Set performance objectives and monitor team productivity.
Conduct regular team meetings, coaching sessions, and performance reviews.
Recruit, train, and develop customer service staff.

Customer Experience

Ensure customers receive prompt, professional, and effective service.
Develop and implement customer service policies and procedures.
Monitor customer feedback and identify opportunities for improvement.
Handle and resolve complex customer complaints and escalations.

Operational Management

Oversee daily customer service operations and workflow management.
Monitor service levels, response times, and key performance indicators (KPIs).
Prepare reports on customer service performance trends.
Collaborate with other departments to resolve customer issues effectively.

Process Improvement

Identify and implement improvements to customer service processes.
Utilise customer feedback and operational data to enhance service delivery.
Support the implementation and optimisation of CRM and customer service systems.
Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

Compliance and Quality Assurance

Ensure adherence to company policies and regulatory requirements.
Monitor quality standards and conduct regular service audits.
Maintain accurate customer records and reporting documentation.

Key Performance Indicators (KPIs)

Customer retention rates.
Complaint resolution times.
Team productivity and performance metrics.
Service level agreement (SLA) achievement.

About You

Required Skills and Experience

Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience handling customer complaints and conflict resolution.
Strong analytical and problem-solving skills.
Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Budget management and reporting experience is advantageous.

Qualifications

Ideally a degree or equivalent qualification in Business, Management, Customer Service, or related field.
Professional customer service qualifications are advantageous.
Demonstrated experience in customer service leadership.

Personal Attributes

Customer-focused and results-driven.
Strong decision making and organisational skills.
Positive, proactive, and adaptable approach.
High attention to detail and commitment to quality.
Ability to develop teams.

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior quality assurance jobs in ely, cam

Customer Service Manager

Deputy Chief Information Officer (Digital Services)

Quality Assurance Lead

Quality Compliance Officer

QA Advisor - all levels

Administrator

Utility Asset Management Planner

Lead Child Protection Practitioner

Clinical Deputy Manager

Senior Asset Surveyor

Senior Care Assistant- Day and Night

Health and Safety Manager - Asset and Property Management

Point of Care Service Manager

Registered Manager

Programme Coordinator

Qualified Person - UK

In-house Legal Counsel

Public Affairs Officer

Office Manager

Busway Health and Safety Officer

I want to receive the latest job alerts for senior quality assurance in ely, cam

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