System engineer Work, Jobs in Embankment Station (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
12d
Graduate Programme 2027: Software Engineer (Python)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Graduate Programme 2027: Software Engineer (Java)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- English
- Java
- Master's degree
Research Engineer, Machine Learning (RL Velocity)
Anthropic —London
- £370,000 - £630,000 a year
- Hybrid work
- Bachelor's degree
- Machine learning
- Communication skills
- Flexible schedule
Graduate Programme 2027: Software Engineer (Frontend)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- Computer Science
- English
- Organisational skills
Junior Engineer
Tracer Cloud Inc —London
- Up to £70,000 a year
- Full-time
- AWS
- AI
- Python
- Annual leave
EV Infrastructure Project Manager
Approved Multi Services —London
- From £500 a day
- Hybrid work
- Engineering
- Project management
- Organisational skills
- Work from home
Quick apply
14d
Casual IT Engineer (32524)
Crown Relocations —London
- Part-time
- IT
- Communication skills
3d
System Development Engineer, AWS Networking
AWS EMEA SARL (UK Branch) —London
- Full-time
- DevOps
- Java
- AWS
Azure Data / Dev Ops Engineer
Assura Protect —London
- £60,000.00 - £95,669.20 a year
- Full-time
- Azure
- Oracle
- DevOps
- Health & wellbeing programme
- Employee stock ownership plan
Quick apply
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
System Engineer
M Group —London
- Engineering
- Communication skills
- Employee discount
Software Engineer
Longshot Systems Ltd —London
- Full-time
- Hybrid work
- English
- Java
- Master's degree
- Gym membership
Quick apply
Software Engineer
CGI —London
- Full-time
- DevOps
- Software development
- APIs
Quick apply
Software Engineer
WeRevamp Store Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Machine learning
Quick apply
5d
MPS Field Engineer
Commercial —South East London
- £36,000 - £39,000 a year
- Full-time
- IT
- In-person
- Employee assistance programme
Quick apply
Network Design Engineer
Google —London
- £100,000 - £103,000 a year
- Computer Science
- Engineering
- System design
Software Engineer, Junior / Graduate (m/f/*)
Quaisr —London
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
IT Support Engineer
SMG Business Solutions Ltd —East London
- £31,000 - £35,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
7d

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
12 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

system engineer jobs in embankment station

Helpdesk Technician (1st line)

Graduate Programme 2027: Software Engineer (Python)

Graduate Programme 2027: Software Engineer (Java)

Research Engineer, Machine Learning (RL Velocity)

Graduate Programme 2027: Software Engineer (Frontend)

Junior Engineer

EV Infrastructure Project Manager

Casual IT Engineer (32524)

System Development Engineer, AWS Networking

Azure Data / Dev Ops Engineer

IT 1st Line Support Engineer

System Engineer

Software Engineer

Software Engineer

Software Engineer

MPS Field Engineer

Network Design Engineer

Software Engineer, Junior / Graduate (m/f/*)

Workplace IT Support Engineer

IT Support Engineer

I want to receive the latest job alerts for system engineer in embankment station

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