Help desk analyst Work, Jobs in Eng (with Salaries)

Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
12d
Data Analyst Platformer (entry level)
Havas Group —London
- Full-time
- Hybrid work
- Presentation skills
- Budgeting
- AI
- Employee assistance programme
2d
Associate Data Analyst
CDP Global —London
- £27,265 - £34,082 a year
- Hybrid work
- English
- Product management
- Agile
- Employee assistance programme
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
6d
Apprentice IT Service Desk Analyst
CWA —London
- Full-time
- Organisational skills
- Communication skills
- Annual leave
7d
Research Analyst - Research and Innovation Ecosystems
Rand Europe —Cambridge
- From £33,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Free parking
- Sick pay
Quick apply
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
14d
Service Desk Analyst
BT —Exeter
- £31,529 a year
- Analysis skills
- Continuous improvement
- Gym membership
Service Desk Analyst
Synapri —London
- DevOps
- Continuous improvement
- Agile
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Success Operations Associate
Tabeo —London
- Remote
- Communication skills
- Annual leave
1d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply

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Support Analyst

Palantir -
London

Quick apply

Job details

Permanent

Qualifications

Technical troubleshooting
Client engagement
Incident queue management
Ticket management
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
Application support
Root cause analysis
Remote diagnostics

Full job description

Company Description

Palantir Solutions is the largest, independent and dedicated provider of integrated economic and planning products and services to the upstream oil and gas industry with offices in the UK, US, Australia, Canada, Colombia, India and Singapore.

Palantir provides a work environment that is entrepreneurial, fast-paced and varied. Our employees are expected to be pro-active self-starters, comfortable working either independently or as part of a team and commercially minded. Everyone at Palantir takes pride in delivering solutions that exceed client expectations and developing new ideas to enhance our services and products. We are currently recruiting Support Analysts to join our team.

Job Description

Palantir’s support team is not just a software help desk. Palantir Support Analysts engage in deep problem solving primarily related to our industry leading software products. Our diverse products require domain expertise in reserves management, economic analysis, financial forecasting and portfolio management. The majority of cases involve critical thinking and good understanding of the business problem that is to be solved. The main responsibilities of a Support Analyst include the following:

Main Responsibilities

First point of contact for responding to internal and external application support queries, providing exceptional support over both telephone and email channels.
Remotely connect to user’s computers to determine minimal reproduction steps, solving if possible or providing concise details to development for further analysis and resolution.
Appropriately prioritize cases and escalate those of high urgency to the Support Manager.
Ensure protocol is followed according to Palantir’s support policy which includes logging all cases in our ticketing system and respecting SLA response and resolution times.
Foster client relationships that arise from support interactions.
Improve products and processes by identifying reoccurring problems that are reported.
Contribute articles to the technical knowledge base.
Ability to work irregular hours on occasion such as weekends.

Qualifications

Background in technical discipline such as Computer Science, Engineering, Economics, Math, or Physics is preferred with a passion for problem solving.
Ability to communicate effectively with both non-technical users and highly technical users.
Ability to prioritise and balance multiple tasks.
Willingness to research and figure out complex software systems.
Desire to make things more efficient.

Additional Information

We want only the best people for our company. Our people are self-starters, work independently with the latest technology and with an exceptionally intelligent team. Our interviews will require personality, aptitude and skill tests. This is a fantastic opportunity to join a successful and rapidly expanding global organisation.

Quick apply

Refine Your Search

help desk analyst jobs in eng

Support Analyst

ICT Support Analyst - Birmingham

End User Support Analyst

IT Service Desk Analyst

Data Analyst Platformer (entry level)

Associate Data Analyst

1st Line Support Analyst

Apprentice IT Service Desk Analyst

Research Analyst - Research and Innovation Ecosystems

Service Desk Analyst

1st Line Support

Service Desk Analyst

IT Service Desk Analyst

Technical Support Analyst

Service Desk Analyst

Service Desk Analyst

IT Support Analyst Apprentice

Service Desk Analyst

Success Operations Associate

Service Desk Analyst / IT Support Help Desk Technician

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