Reservations manager Work, Jobs in Eng (with Salaries)

GROUP RESERVATIONS MANAGER
RAMONA & The Firehouse —Manchester
- £38,000 - £40,000 a year
- Full-time
- Business development
- Training & development
Quick apply
10d
Reservations Supervisor
Four Seasons —London
- £41,000 a year
- Weekend availability
- Hotel
- Organisational skills
- Leadership
- Employee discount
- Life insurance
Reservations Manager
Albert's Schloss Birmingham —Birmingham
- £30,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bakery
- Phone etiquette
Quick apply
14d
Events & Reservations Manager
Donnington & Co —Newbury
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Reservations Manager
Hampton by Hilton Blackpool —Blackpool
- £36,000 a year
- 8 hour shift
- Data analysis skills
- Hotel
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
Travel Lifestyle Manager - Arabic Speaking | Overnight
Ten Group —Manchester
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
- Annual leave
- Work from home
Quick apply
Reservations Manager
Dalata —West London
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
Guest Relations & Guest Experience Manager
At Sloane —London
- £9,000 - £10,000 a year
- Weekend availability
- Hotel
- Annual leave
Events Coordinator
Rapport —Manchester
- £32,000 a year
- Full-time
- Time management
- Health & wellbeing programme
Reservations & Space Coordinator
Rapport —London
- £36,603 a year
- Full-time
- Communication skills
- Employee assistance programme
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Bar
- Leadership
- Communication skills
Quick apply
Group Events Manager
Thesleff Group —London
- Up to £52,000 a year
- Full-time
- Hospitality
- Organisational skills
- Budgeting
- Employee discount
- Sick pay
Quick apply
Accommodation Manager
Rengen Developments —Newcastle upon Tyne
- £35,000 - £42,000 a year
- Full-time
- Hotel
- Administrative experience
- Data entry
Quick apply
2d
Head Reception Manager
Mere Court Hotel —Knutsford
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
Reservations Manager (Fixed Term Contact)
Hawksmoor Spitalfields —London
- Up to £61,000 a year
- Overtime
- Team management
- Leadership
- Restaurant
- Referral programme
Quick apply
1d
Property Operations Supervisor – Serviced Apartments
Your Apartment —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hotel
- Organisational skills
- In-person
- Free parking
Quick apply
Reservations and Events Manager -Holiday Inn Hemel Hempstead
Valor Hospitality —Hemel Hempstead
- £32,000 - £34,000 a year
- Full-time
- Customer service
- Hotel
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
Reservations and Events Manager
Valor Hospitality —Eastleigh
- £33,000 a year
- Customer service
- Hotel
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
Operational Resourcing Programme Manager - 12m FTC
Rail Delivery Group —London
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Contracts
- Budgeting
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d

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GROUP RESERVATIONS MANAGER

RAMONA & The Firehouse -
Manchester

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year
10 days ago

Qualifications

Outbound sales
Guest relations
Client engagement
Mentoring junior staff
Complaint handling
Business development
Relationship management
Professional development mentoring
Training & development
Networking
Team motivation leadership
Business lead generation

Full job description

GROUP RESERVATIONS MANAGER

Location: Manchester

Reporting to: Head of Commercial Sales & Events

THE ROLE

We’re looking for a passionate, commercially driven Group Reservations Manager to join our team and play a key role in driving reservations, sales and revenue across our venues.

This is a people-focused and commercially minded role where relationships are everything. You’ll be one of the first faces of the business for many of our guests and clients, owning their journey from the initial enquiry through to their experience in venue.

You’ll need to be confident, professional and naturally great at building relationships, with a genuine passion for hospitality and a strong understanding of what makes our venues and products stand out.

Working across DieCast, Firehouse & Ramona you’ll be responsible for maximising bookings, converting enquiries, developing new business opportunities and ensuring we consistently deliver an exceptional guest experience.

WHAT YOU’LL BE DOING

Sales & Reservations

Own the group reservations journey from initial enquiry through to booking and guest experience.

Respond to all enquiries promptly and professionally, with a strong focus on conversion.

Drive group bookings and revenue across DieCast and Swan Street Firehouse.

Proactively reach out to new contacts and develop a strong client database.

Build long-term relationships with corporate clients, local businesses and key contacts.

Conduct venue site visits and confidently sell our spaces, products and experiences.

Work closely with the wider Sales & Events team to identify and convert new opportunities.

Attend networking events and actively represent the business within the Manchester market.

Develop and implement a group reservations strategy for the wider business.

Commercial Performance

Take ownership of pre-booked revenue and cover targets.

Identify opportunities to maximise venue profitability.

Maintain a proactive approach to achieving and exceeding sales targets.

Ensure booking policies, pricing, minimum spends, menus and opening hours are kept up to date.

Raise contracts and invoices for corporate bookings and ensure payments are received and recorded correctly.

Monitor booking and financial information to ensure accuracy.

Guest Experience

Be the face of the business and deliver a warm, professional and knowledgeable first impression.

Ensure the guest journey is seamless from enquiry through to their visit.

Handle guest complaints professionally and ensure they are resolved within 24 hours.

Maintain a strong understanding of our venues, menus, products, offers and upcoming events.

Consistently look for ways to exceed guest expectations.

Leadership & Team Development

Lead by example and create a positive, motivated and high-performing reservations team.

Provide regular feedback, coaching and support to improve team performance.

Ensure the team is fully briefed on upcoming events, promotions and product changes.

Support the development and progression of team members through regular 1-2-1s and training.

Create a culture of accountability, honesty, feedback and continuous improvement.

Delegate effectively and give team members opportunities to grow.

Work closely with management and the wider events team to continuously improve the commercial performance of the business.

WHAT WE’RE LOOKING FOR

We’re looking for someone who is:

Commercially driven with a natural passion for sales and achieving targets.

A confident and natural relationship builder.

Passionate about hospitality and creating exceptional guest experiences.

Highly organised with excellent attention to detail.

Confident communicating with both guests and corporate clients.

Comfortable working towards ambitious KPIs and revenue targets.

Proactive in generating new business rather than simply waiting for enquiries.

A strong team player who can work collaboratively across Sales, Events and Operations.

A confident leader who can motivate, coach and develop others.

Knowledgeable about the Manchester hospitality and events market, or keen to build that knowledge.

Professional, energetic and passionate about representing the brand.

Most importantly, you’ll take ownership. We want someone who treats the business as their own, spots opportunities, challenges the status quo and is hungry to grow both themselves and the business.

YOUR KPIs

Success in the role will be measured against clear commercial and guest experience targets, including:

95%+ inbound call completion

70%+ enquiry-to-booking conversion

All enquiries responded to within 24 hours

Pre-booked revenue targets achieved

Daily cover targets achieved across venues

90%+ average NPS

Development of a core client database of 100+ contacts

Creation and delivery of a wider group reservations strategy

WHY JOIN US?

This is a fantastic opportunity to join a fast-paced, ambitious hospitality and events business where you’ll have a genuine opportunity to make an impact.

You’ll play a key role in growing our reservations and commercial strategy across three of Manchester’s most exciting venues, working alongside Sales, Events, Marketing and Operations to deliver exceptional experiences and drive meaningful revenue growth.

If you’re commercially hungry, passionate about hospitality and brilliant with people, we’d love to hear from you.

Quick apply

Refine Your Search

reservations manager jobs in eng

GROUP RESERVATIONS MANAGER

Reservations Supervisor

Reservations Manager

Events & Reservations Manager

Reservations Manager

Travel Lifestyle Manager - Arabic Speaking | Overnight

Reservations Manager

Airport Services Duty Supervisor - London Heathrow

Guest Relations & Guest Experience Manager

Events Coordinator

Reservations & Space Coordinator

Head Host / Reservations & Guest Experience Lead

Group Events Manager

Accommodation Manager

Head Reception Manager

Reservations Manager (Fixed Term Contact)

Property Operations Supervisor – Serviced Apartments

Reservations and Events Manager -Holiday Inn Hemel Hempstead

Reservations and Events Manager

Operational Resourcing Programme Manager - 12m FTC

I want to receive the latest job alerts for reservations manager in eng

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