Senior care associate Work, Jobs in Eng (with Salaries)

Customer Care Associate
LRG —Camberley
- Remote
- Social media management
- Communication skills
Quick apply
Senior Research Associate
Sail Biomedicines —Cambridge
- £75,000 - £100,000 a year
- Master's degree
- Bachelor's degree
- Organisational skills
Compliance and HR Associate
Centre for Surgery —London
- £32,000 - £34,000 a year
- Full-time
- Hybrid work
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Work from home
Quick apply
2d
Associate Director BNSSG Intermediate Care and Prevention Programme
Bristol NHS Foundation Trust —Bristol
- £94,356 - £108,814 a year
- Full-time
8d
Associate Director, Acute Care (Specialised, Regional, Supra-regional)
Hampshire and Isle of Wight ICB —Eastleigh
- £79,504 - £91,609 a year
- Full-time
- Communication skills
- Negotiation
Local Study Associate Director
IQVIA —Reading
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
- Work from home
University of Portsmouth Specialist ASC & MH Mentors and Specialist ASC & SpLD Study Skills Tutors
Amano Technologies Ltd —Portsmouth
- £34.02 an hour
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Strategic Adult Social Care Lead – Assurance and Continuous Development
Dudley Metropolitan Borough Council —Dudley
- £76,597 - £81,370 a year
- Full-time
- Hybrid work
Senior Performance Manager
Tees, Esk and Wear Valleys NHS Trust —Durham
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Continuous improvement
Adult Social Care Lead – Promoting Independence, Choice and Control
Dudley Metropolitan Borough Council —Dudley
- £76,597 - £81,370 a year
- Full-time
- Hybrid work
HR Generalist
Commusoft —London
- £38,000 - £38,500 a year
- Hybrid work
- Analysis skills
- No degree
- Conflict management
- Work from home
Associate Mental Health Worker
North London NHS Foundation Trust —London
- £33,262 - £36,027 a year
- Full-time
- Team management
- Mentoring
1d
B2B Sales Associate
Product Marketing Alliance —London
- £26,500 - £28,000 a year
- Full-time
- Remote
- Annual leave
- Work from home
Assistant Practitioner - Virtual Ward
Wye Valley NHS Trust —Hereford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Patient care
- Discharge planning
2d
Senior Rehabilitation Case Manager - Salisbury
Proclaim Care Limited —Salisbury
- £52,000 - £55,000 a year
- Full-time
- Continuous improvement
- Case management
- Travel
- Annual leave
- Work from home
Associate / Senior Associate
HCR —Cheltenham
- Hybrid work
- Annual leave
- Gym membership
Senior Safety Scientist / Associate Director / Director
Roche —Welwyn
- Doctoral degree
- Master's degree
- Presentation skills
Human Resource Business Partner - Generalist
Demo160: Core Template TEMC —London
- £76,000 - £115,000 a year
- Full-time
- Management
- Customer service
- English
- Annual leave
Manager - Health & Care (Clarity)
4C Associates —London
- Hybrid work
- Business development
- Analysis skills
- Team management
Employment Senior Associate 6 yrs+ PQE
Joelson —London
- Monday to Friday
- Hybrid work
- Business development
- Team management
- Mentoring
14d

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senior care associate jobs near eng

Customer Care Associate

LRG -
Camberley

Quick apply

Job details

Permanent

Benefits

Company pension

Qualifications

Customer service call handling
Report generation
Social media management
Microsoft Office Suite
Complaint handling
Technical support
Customer interaction
Communication skills

Full job description

Job Title: Customer Care Associate

Location: Remote (with quarterly travel for team meetings)

Brand: LRG

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

As a Customer Care Associate, you’ll play a key role in managing and resolving customer complaints, supporting branch teams, and maintaining the Group’s reputation for excellent service. Working closely with the Customer Care Manager, you’ll handle complex complaints, provide expert guidance, and ensure service standards are met consistently across the business.

Key Responsibilities:

Provide administrative and technical support to the Customer Care Manager and Director of Customer Support and Engagement
Manage the Customer Care email inbox to allocate emails using the colour coding system
Review complaints and where appropriate referring cases directly to a Regional Director for prompt response to prevent escalation
Accurate recording of complaints received across the Group, issue acknowledgements, and ensure all LRG’s Service Level Agreements are met
Promptly answer the Customer Care phone line in a professional and helpful manner
Manage the outstanding complaints and chase internally to ensure LRG’s Service Level Agreements are met
Hold video meetings with senior staff to offer guidance on Stage One complaints and escalate appropriately for Stage Two cases
Assist the Customer Care Associates to support them in responding to Stage Two and Three complaints
Investigate and collate data for Stage Two and Stage Three complaints
Communicate directly with complainants to work towards swift and fair resolutions
Draft high-quality written responses for Stage Two and Stage Three complaints
Assist with managing communications with The Property Ombudsman (TPO) and oversee the administration of TPO complaints
Support the monitoring and management of social media reviews and messages.
Assist in the administration and management of Reputation.com to maintain the Group’s online presence.
Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations.
Keep up to date with industry legislation and regulatory changes.

What are we looking for:

Extensive knowledge of the lettings industry, supported by significant hands-on experience.
Exceptional attention to detail and clear, professional communication skills.
Propertymark Level 3 qualification (or currently working towards it/willing to complete).
Strong reporting skills, with the ability to extract and present data effectively in Excel.
Excellent administrative and letter-writing abilities.
Confident problem-solver, capable of managing legal and procedural queries from branch staff.
Collaborative team player with a proactive approach.
Proficient in Microsoft Office applications.

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive Salary Package
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

Refine Your Search

senior care associate jobs in eng

Customer Care Associate

Senior Research Associate

Compliance and HR Associate

Associate Director BNSSG Intermediate Care and Prevention Programme

Associate Director, Acute Care (Specialised, Regional, Supra-regional)

Local Study Associate Director

University of Portsmouth Specialist ASC & MH Mentors and Specialist ASC & SpLD Study Skills Tutors

Strategic Adult Social Care Lead – Assurance and Continuous Development

Senior Performance Manager

Adult Social Care Lead – Promoting Independence, Choice and Control

HR Generalist

Associate Mental Health Worker

B2B Sales Associate

Assistant Practitioner - Virtual Ward

Senior Rehabilitation Case Manager - Salisbury

Associate / Senior Associate

Senior Safety Scientist / Associate Director / Director

Human Resource Business Partner - Generalist

Manager - Health & Care (Clarity)

Employment Senior Associate 6 yrs+ PQE

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