Director of process improvement Work, Jobs in England (with Salaries)

Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Director of Participant Operations
Our Future Health —London
- From £100,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Referral programme
Quick apply
7d
Director of Enablement & Performance
Gravitee —London
- Hybrid work
- APIs
- AI
- Communication skills
2d
Director of Procurement and Supply Chain
Great Ormond Street Hospital for Children —London
- £121,528 - £138,529 a year
- Full-time
- Master's degree
- Leadership
- Communication skills
14d
Director of Improvement
University Hospitals Dorset NHS Foundation Trust —Bournemouth
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Patient care
- Leadership
Director of Quality
CECOS College London —London
- £80,000 - £100,000 a year
- Full-time
- Master's degree
- Analysis skills
- Project management
Quick apply
Assoc Director, Quality Management - Client Dedicated Clinical Compliance Optimization Lead
IQVIA —Reading
- English
- Microsoft Office
- Bachelor's degree
6d
Director of People Operations
Multiverse —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Gym membership
- Life insurance
Quick apply
Director of Programme Management
Benifex —Southampton
- Remote
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
20h
Senior Director, Head of International Network Compliance (EMEA)
Capital One UK —London
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
Director, End User Services
Compass Pathways —London
- £210,000 - £260,000 a year
- Remote
- Sales
- Bachelor's degree
- Continuous improvement
Quick apply
Director of Operations - Critical Site - Engineering knowledge background
Equinix —Slough
- Full-time
- Management
- Leadership
- Employee stock purchase plan
23h
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Management
- IT
- Leadership
- Flexible schedule
Co-Director Knowledge, Analysis & Intelligence
HM Revenue and Customs —Newcastle upon Tyne
- £105,000 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
1h
Associate Director - Head of Trend & Change
Mace —Reading
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Director of Technology and Operations
FCDO Services —Hanslope
- £81,000 - £117,800 a year
- Full-time
- Computer Science
- Presentation skills
- IT
Director of Compliance
Moneybox —London
- Full-time
- Hybrid work
- English
- Financial services
- Communication skills
Associate Director, Change Management, Public Health Sector, Organisation Workforce Transformation, Human Capital
Deloitte —London
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
1h
Director of Strategic Procurement
A2Dominion Group —Ealing
- No degree
- Contracts
- Leadership
- Employee discount
13d
Director, Operations Training & Workforce Development
Metropolitan Council —Heywood
- £134,971.20 - £219,128.00 a year
- Weekend availability
- Master's degree
- Supervising experience
- Bachelor's degree
- Employee assistance programme
- Life insurance
6d

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director of process improvement jobs near england

Director of Customer Operations and Engagement, EMEA

IPCI -
High Wycombe

Quick apply

Job details

Benefits

Company pension
On-site parking

Qualifications

Software deployment
Supply chain
Analysis skills
Account management
Communication skills

Full job description

Director of Customer Operations and Engagement, EMEA

High Wycombe HP11 2EE

Hybrid working - 3 days office based

IPC International, the purchasing and supply chain organisation for Subway Franchisees in Europe, has an excellent opportunity for an experienced Director of Customer Operations and Engagement, EMEA to join our team.

The Role

Its an exciting time for the organisation IPC International was formed in 2025 by bringing together the IPC EMEA and IPC Asia Pacific teams, to create a single, global business.

This role is responsible for delivering Franchisee and customer operational excellence across the EMEA region, ensuring consistent engagement, responsive support and effective deployment of services and capabilities.

Taking a lead role in managing a complex series of regional stakeholders including our customer base (Franchisees and Master Franchisees) and stakeholders (i.e. Subway) and working closely with our board to ensure the highest levels of customer and operational excellence.

The position ensures that all Franchisee and customer operations, including onboarding, training, communications, insights, and support services, are executed with precision, aligned to international standards, and adapted to regional requirements.

The role acts as the primary regional interface between the international customer experience function and in market teams, driving operational performance, proactive issue resolution, and continuous improvement in Franchisee and customer outcomes.

What were looking for in you

Senior experience in operations, customer engagement and service delivery leadership
Comfortable operating with high degrees of regional autonomy but within an established delivery framework
Experience in managing a complex set of stakeholders including working closely with a board of directors focused on governance and customer experience
Ability to balance strategic design with handson delivery
Strong understanding of Franchise and Master Franchise operating models
Datadriven decisionmaking; able to translate insights into prioritised improvements and measurable outcomes
Track record in driving automation and reduction in cost to serve whilst driving higher levels of performance
Storytelling combined with strong operational communications delivery
Proven experience leading support operations, issue management, and service deployment activities and engaging the broader business with passion
Proven experience of leading technology and non-technology support desks, leading in-field account management teams
Strong analytical capability with experience translating insights into operational improvements
Excellent stakeholder management and communication skills across diverse markets and cultures.

What will you be doing?

Leading Franchisee engagement and operational management activities
Delivering on data analytics
Stakeholder management and leading on regional operating committees
Strategic leadership
Regional communications
Driving support desks, customer trends

What is important to us?

Our culture and values are at the heart of everything we do and are an important part of our hiring process.

Our three values are:

We are empowered - we have the freedom to make a difference together.
We collaborate - we trust and depend on each other. We contribute. We succeed together.

We deliver on our commitments - we deliver on our commitments together, individually, today and tomorrow.

Our ground rules:

Be courageous in being vulnerable
Be open minded and curious. Open to others perspectives
Say what we mean
Be ourselves. Bring our opinions and thoughts
Speak up and surface concerns
Provide support, understanding and empathy if we slip down the ladder
Watch for subgroups within our group
Nurture ourselves and others

How do we support our employees?

Joining a new company can be daunting; we support everyone who has chosen IPC International to develop their career, with:

A structured onboarding programme.
Time with the senior leadership team, as well as your colleagues and our Culture Champions.
Training programmes to develop your skills and ways of working, focusing on feedback and management of work.
Flexible working between the hours 8am - 6.30pm. We appreciate the juggle of life and home can be challenging and provide opportunities to flex your start and leave times.
Excellent benefits package including enhanced pension contribution, healthcare, 25 days holiday, salary sacrifice schemes. Plus, we also provide breakfast and lunch items in the office!
On-site parking
A chance to volunteer at our nominated charities. In addition, you will get one volunteer day a year to work with your chosen charity.
Recognition award schemes and a Summer and Winter event each year

We actively support diversity, equity and inclusion and make sure that our employees are valued and treated with dignity and respect. We encourage everyone in our business to reach their potential.

About us

IPC International, created by bringing together two strong teams, IPC EMEA and IPC Asia Pacific, is a go-to and trusted supply chain partner, with over 20 years proven experience supporting Subway Franchisees and rapidly scaling store growth across complex markets.

With international coverage through our vast supplier and distributor base, and an unmatched portfolio of services, we support the end-to-end supply chain. All of this is powered by great people, execution and technology.

https://www.ipcinternational.com/

Quick apply

Refine Your Search

director of process improvement jobs in england

Director of Customer Operations and Engagement, EMEA

Director of Participant Operations

Director of Enablement & Performance

Director of Procurement and Supply Chain

Director of Improvement

Director of Quality

Assoc Director, Quality Management - Client Dedicated Clinical Compliance Optimization Lead

Director of People Operations

Director of Programme Management

Senior Director, Head of International Network Compliance (EMEA)

Director, End User Services

Director of Operations - Critical Site - Engineering knowledge background

Senior Director, Information Technology EMEA

Co-Director Knowledge, Analysis & Intelligence

Associate Director - Head of Trend & Change

Director of Technology and Operations

Director of Compliance

Associate Director, Change Management, Public Health Sector, Organisation Workforce Transformation, Human Capital

Director of Strategic Procurement

Director, Operations Training & Workforce Development

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