Helpdesk associate Work, Jobs in England (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
3d
London Junior IT Consultant (1-Year Contract)
Gadgets Lab Ltd —London
- £32,000 - £40,000 a year
- 8 hour shift
- In-person
- Communication skills
Quick apply
5d
Help Desk Coordinator
Restaurant Associates —London
- £15.31 an hour
- Full-time
- Restaurant
- Communication skills
12d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
System Administrator 2- UK
M.C. Dean, Inc —London
- Weekend availability
- Bachelor's degree
- AI
- Leadership
3d
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Associate, AI Enablement & Adoption (4 month Contract) - London, UK
OMERS —London
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
IT Officer
Rosewood London —London
- Weekend availability
- Hotel
- Computer networking
- Guest services
- Annual leave
Quick apply
End User Support Specialist- Fixed term Employment(Associate II - Cloud Infrastructre Services)
UST —London
- Computer Science
- Bachelor's degree
- Continuous improvement
Quick apply
5d
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Salesforce
- Communication skills
Quick apply
Associate Corporate IT Engineer
cloudpay —Andover
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Bereavement leave
5d
Business Services Associate – 12 Month Fixed Term Contract
Circle Health Group —Cheadle
- Up to £25,206 a year
- Full-time
- Data entry
- Employee discount
- Life insurance
Professional Services Graduate, Associate to Consultant (A2C)
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Engineering
- Java
IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Customer service
- English
- Travel
- Free parking
- Life insurance
Quick apply
Associate Director, Payments Commercialisation, Treasury Solutions Group
HSBC Global Services Limited —London
- Full-time
- Communication skills
3d
Oracle HCM - Senior Associate
Pwc UK —London
- Full-time
- Hybrid work
IT Service Lead Engineer
HBP Group —Peterborough
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Quick apply
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Business development
- Team management
- Accounting
- Annual leave
- Employee discount

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

helpdesk associate jobs in england

1st Line Service Desk Analyst (Days)

Customer Support Associate (hybrid)

London Junior IT Consultant (1-Year Contract)

Help Desk Coordinator

1st/2nd Line IT Support - £27,000-£34,000

System Administrator 2- UK

2nd Line IT Engineer

Associate, AI Enablement & Adoption (4 month Contract) - London, UK

IT Support Technician

IT Officer

End User Support Specialist- Fixed term Employment(Associate II - Cloud Infrastructre Services)

Junior Salesforce Developer

Associate Corporate IT Engineer

Business Services Associate – 12 Month Fixed Term Contract

Professional Services Graduate, Associate to Consultant (A2C)

IT Support Engineer

Associate Director, Payments Commercialisation, Treasury Solutions Group

Oracle HCM - Senior Associate

IT Service Lead Engineer

Associate Director, Commercial Property Manager

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