Retention manager Work, Jobs in England (with Salaries)

Senior Product Manager - Credit Cards (Engagement & Retention)
Lloyds Banking Group —Chester
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Presentation skills
- Product management
- Banking
6d
Retention Manager
RAC —Bristol
- Hybrid work
- Analysis skills
- Presentation skills
- Financial services
- Annual leave
- Flexible schedule
5d
Retention Marketing Manager
1st Formations —London
- £60,000 - £90,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
13d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
SME Retention Team Manager
AXA —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
12d
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
5d
Commercial Manager - Mobile Retention
Sky —London
- Full-time
- Hybrid work
- Microsoft Excel
- Free parking
- Employee discount
Client Success and Bookings Manager
Rooost —Leamington Spa
- £32,500 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Customer Service Manager - Retention SME Direct
Bupa —Salford
- From £56,300 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
1d
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Customer Success and Retention Director (SaaS)
Contracts Advance —Bath
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- In-person
Quick apply
9d
Client Services Manager
PH CONSULTATION UK LTD —Canary Wharf
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
5d
Senior MAU & Retention Manager (EMEA)
Adobe —London
- Full-time
- SQL
- Analysis skills
- Product management
Client Retention Manager
News Corp —London
- Google Suite
- Data analysis skills
- Analysis skills
12d
Customer Success Manager
Sitemate —London
- £55,000 - £66,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Microsoft Office
- Annual leave
SEO, Content and Retention Marketing Manager
Iglu.com —London
- Hybrid work
- Resort
- HTML
Client Retention Manager
Dow Jones —London
- Google Suite
- Data analysis skills
- Analysis skills
Retention & Performance Manager
NewsUK —London
- Call to connect
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Customer Success Manager, EMEA
HackerOne —London
- £57,000 - £64,000 a year
- Full-time
- Remote
- Project management
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring

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retention manager jobs near england

Senior Product Manager - Credit Cards (Engagement & Retention)

Lloyds Banking Group -
Chester

Apply Now

Job details

Full-time
£78,098 - £91,880 a year
6 days ago

Benefits

Company pension

Qualifications

Presentation skills
Product management
Martech
Banking

Full job description

End Date

Thursday 30 July 2026

Salary Range

£78,098 - £91,880

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Job Description

JOB TITLE: Senior Product Manager - Credit Cards (Engagement & Retention)

Salary: £78,098 - £91,880

LOCATION: Chester, Cardiff or Manchester

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing

How do you keep millions of customers engaged with their credit card while delivering great customer outcomes and strong commercial performance?

As Senior Product Manager, Cards Engagement & Retention, you'll lead a team of Product Managers and Product Strategy Analysts responsible for driving customer engagement, retention and commercial performance across our credit card portfolio. You'll use customer insight, behavioural analytics and market trends to shape propositions, lifecycle strategies and customer journeys that help customers get more value from their cards while delivering sustainable growth for the business.

Working at the intersection of product, customer strategy, data and commercial performance, you'll identify opportunities to improve engagement, increase usage and reduce attrition. You'll lead the development of targeted customer propositions and multi-channel engagement programmes, whilst coaching and developing your team to deliver innovative solutions and exceptional customer outcomes.

You'll work closely with colleagues across Marketing, Digital, Data, Technology, Operations and Risk to bring new ideas to life, leading complex strategic initiatives that improve customer experience and support the future growth of our cards business. You'll also play a key role in shaping team priorities, building capability and creating a high-performing environment where Product Managers and Product Strategy Analysts can thrive.

This is a highly visible leadership role with significant stakeholder exposure, giving you the opportunity to influence senior decision-makers, shape strategic priorities and make a tangible impact across one of the UK's largest credit card portfolios.

What we’re looking for

5+ years' experience in Product Management within Cards, Payments, Lending, Banking or another complex regulated industry.
5+ years' experience developing and delivering customer engagement, retention or lifecycle strategies that drive measurable commercial outcomes.
Strong experience using customer, behavioural and portfolio data to identify opportunities, shape propositions and influence strategic decision making.
Proven experience leading large cross-functional initiatives across Product, Marketing, Digital, Technology, Operations and Risk functions.
Strong commercial acumen with experience managing customer or product performance against growth, engagement, retention or profitability objectives.
Excellent stakeholder management and influencing skills, including experience presenting recommendations to senior leaders.

And any experience of these would be useful

Experience working in credit cards, consumer lending, payments or retail banking.
Experience with customer journey design, marketing technology or digital engagement platforms.
Experience leading, coaching or developing colleagues within a product, portfolio or customer strategy environment.
Knowledge of credit card marketing principles, sponsorship programmes or card network activity.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply

This is a place for you

Our ambition is to be the leading UK business for diversity, equity, and inclusion supporting our customers, colleagues, and communities. We commit to crafting an environment in which everyone can thrive, learn, and develop. We provide reasonable adjustments during recruitment to reduce or remove barriers. Just let us know what you need.

We offer a wide‑ranging benefits package, including:

A generous pension contribution of up to 15%
An annual performance‑related bonus
Share schemes including free shares
Benefits you can tailor to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply Now

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retention manager jobs in england

Senior Product Manager - Credit Cards (Engagement & Retention)