Client associate Work, Jobs in Epping, Ess (with Salaries)

Associate Lead - Service Management (SM4)
Microland —London
- Management
- Communication skills
1h
Travel Sales, Associate - Velocity Black UK (Remote)
Capital One UK —London
- Weekend availability
- Remote
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
Quick apply
Legal Assistant / Client Support Analyst
Juno —London
- Full-time
- Flexible schedule
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Chelmsford
- £3,800 a month
- Full-time
Quick apply
Legal Assistant / Client Support Analyst (Phones)
Juno —London
- £28,000 - £30,000 a year
- Full-time
- Remote
- Flexible schedule
Quick apply
Community & Events Executive
Sullivan & Stanley —London
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Gym membership
Quick apply
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —London
- Overtime
- Remote
- Customer service
- English
- Hotel
3d
Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
5d
2nd Line Technical Analyst (Out of Hours - Nights/Weekends)
Focus Group —Borehamwood
- £35,000 - £40,000 a year
- Weekend availability
- Azure
- SharePoint
- Employee assistance programme
Quick apply
Assistant: Legal Support
Mayer Brown LLP —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Typing
3d
London Junior IT Consultant (1-Year Contract)
Gadgets Lab Ltd —London
- £32,000 - £40,000 a year
- 8 hour shift
- In-person
- Communication skills
Quick apply
6d
Sales Associate
Kinly —London
- From £29,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
13d
UK Associate - Spanish Speaker
Orbit Partners —London
- £40,000 - £45,000 a year
- Hybrid work
- Spanish
- English
- Communication skills
Counter Associate - 'The Ordinary' - Selfridges, Oxford Street
DECIEM —London
- Part-time
- Customer service
- Merchandising
- Communication skills
- Annual leave
- Employee assistance programme
Help Desk Coordinator
Restaurant Associates —London
- £15.31 an hour
- Full-time
- Restaurant
- Communication skills
13d
Qualitative Insight Executive / Research Executive
DC Thomson —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Experience working with children
- AI
Quick apply
14d
Project Coordinator / Team Administrator
ZHA —London
- Microsoft Powerpoint
- Microsoft Outlook
- Contracts
Graduate Recruitment Consultant (Hedge Funds & Quant Finance)
Rise Rec2Rec —London
- £37,500 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- Recruiting
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
11d
French Wealth Solutions Associate (French Assurance Vie Associate)
Fisher Investments —London
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Annual leave
- Work from home

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Associate Lead - Service Management (SM4)

Microland -
London

Apply Now

Job details

1 hour ago

Qualifications

ITIL Certification
Management
Operations management
IT team management
Stakeholder liaison
IT service management
Major incident coordination
Management reporting
Customer support
Customer interaction
Information technology team management
Root cause analysis
Communication skills
Help desk

Full job description

Job Description:

Education Qualification :
Engineer - B.E / B.Tech / MCA

Skills :
Primary -> Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced
Tertiary -> Behavioral | Microland Skills | Execution Excellence | 4 - Advanced
Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced

Certification :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate

This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.

This role will also cover areas including, but not restricted to, the following.

Aiding Service Management team on major issues
Driving the efficiency and effectiveness of the incident management process.
Monitoring the effectiveness of incident management and making recommendations for improvement.
Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals
Responsible for meeting targets of KPIs and SLAs
Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions
Providing information (input) to the Problem Manager
Client communications
Providing a point of escalation for user issues
Demonstrating and increasing the value proposition of the incident management team and IT operations.
Manage a team of 6 to 8 members and its associated activities

Technical Skills

Experience in IT enabled services –IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)
Good knowledge of ITIL service management processes
ITIL Certified (Mandatory)
Experience of managing a team of 4 to 10 people
Should have independently driven major incidents (P1 and P2)
Worked in Incident, Problem and Change Management teams
Good Verbal and written communication

Location:

UK - London

Created On:

12-Nov-2025

Apply Now

Refine Your Search

client associate jobs in epping, ess

Associate Lead - Service Management (SM4)

Travel Sales, Associate - Velocity Black UK (Remote)

JUNIOR SALES ADVISOR

Legal Assistant / Client Support Analyst

JUNIOR SALES CONSULTANT

Legal Assistant / Client Support Analyst (Phones)

Community & Events Executive

Sales Development Manager - Desk Based, Based anywhere in the UK

Customer Support Associate (hybrid)

2nd Line Technical Analyst (Out of Hours - Nights/Weekends)

Assistant: Legal Support

London Junior IT Consultant (1-Year Contract)

Sales Associate

UK Associate - Spanish Speaker

Counter Associate - 'The Ordinary' - Selfridges, Oxford Street

Help Desk Coordinator

Qualitative Insight Executive / Research Executive

Project Coordinator / Team Administrator

Graduate Recruitment Consultant (Hedge Funds & Quant Finance)

French Wealth Solutions Associate (French Assurance Vie Associate)

I want to receive the latest job alerts for client associate in epping, ess

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