Helpdesk associate Work, Jobs in Epsom, Eng (with Salaries)

1st Line IT Support Technician
London Womens Clinic —London
- £22,500 - £23,500 a year
- Part-time
- Computer literacy
- Health & wellbeing programme
- Annual leave
Quick apply
3d
IT Officer
Rosewood London —London
- Weekend availability
- Hotel
- Computer networking
- Guest services
- Annual leave
Quick apply
6d
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
IT Network Administrator
Royal Academy of Arts —London
- £39,000 a year
- Full-time
5d
Associate Technical Support Engineer
Park Place Technologies —London
- Hybrid work
- Bachelor's degree
- Travel
- Computer networking
Associate, AI Enablement & Adoption (4 month Contract) - London, UK
OMERS —London
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
3d
Professional Services Graduate, Associate to Consultant (A2C)
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Engineering
- Java
Investment Analyst/Associate - Private Credit
HSBC Global Services Limited —London
- Full-time
- Communication skills
4d
Oracle HCM - Senior Associate
Pwc UK —London
- Full-time
- Hybrid work
12d
Associate Director, Business Manager (Markets Treasury Transformation)
HSBC Global Services Limited —London
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
10d
Associate Director, BCO
HSBC Global Services Limited —London
- Full-time
- Analysis skills
- Business
- Banking
10d
Vice President I - Strategy & Insights
HSBC Global Services Limited —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- English
10d

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1st Line IT Support Technician

London Womens Clinic -
London

Quick apply

Job details

Part-time | Full-time
£22,500 - £23,500 a year
3 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Employee discount
Car scheme

Qualifications

Technical troubleshooting
Desktop support
Operating systems
Computer literacy
IT service management
User account provisioning
Ticket management
Incident documentation
User account management
Computer hardware
Staff training
Ticket management systems
Technical support incident logging
IT incident logging
Application support
Incident log maintenance
CompTIA A+

Full job description

About Us

JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.

About the Role

We are seeking a part time (35 hours per week) proactive and customer-focused 1st Line IT Support Technician to join our growing IT team. You will be the first point of contact for internal users requiring technical assistance, helping to resolve issues related to hardware, software, networks, and other IT systems.

What You Will Do

Act as the first point of contact for all IT support queries via phone, email, and helpdesk ticketing system.
Troubleshoot and resolve basic technical issues related to desktops, laptops, printers, operating systems, and Microsoft 365 applications.
Escalate more complex issues to 2nd/3rd line support as needed.
Log all incidents and service requests accurately, ensuring timely updates and resolution.
Set up and configure new user accounts, hardware, and software.
Maintain documentation of systems, procedures, and resolutions.
Assist with IT onboarding for new starters and provide basic user training when necessary.
Monitor and maintain IT assets and inventory.

What We Are Looking For

Essential

A minimum of 1 years’ experience in IT support role or technology field
Knowledge of Computer Systems and the internet
Knowledge of IT Software and Hardware (Microsoft Windows/Dell/HP)
Methodical Thinking and Decision Making
Recognised industry Certification(s)
Trained and or experienced O365.
Trained and or experienced with Windows 11
Trained and or experienced with Dell / HP & Canon hardware.

Desirable

CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications.
Experience in a similar 1st line support environment.
Understanding of ITIL practices.

This is a part time role, based onsite in Harley St, 35 hours per week. Travel to other clinics may also be required from time to time.

What We Offer

32 days annual leave including bank holidays
Life assurance
Pension plan
Workplace Nursery Scheme
MyGym discounts
Staff treatment discounts
EV Car Scheme and Cycle2Work
Perkbox benefits platform
Health and wellness programmes
Ongoing learning and development opportunities

Equal Opportunities

JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.

Quick apply

Refine Your Search

helpdesk associate jobs in epsom, eng

1st Line IT Support Technician

IT Officer

IT Support Technician

Technical Support Associate - London

IT Network Administrator

Associate Technical Support Engineer

Associate, AI Enablement & Adoption (4 month Contract) - London, UK

Professional Services Graduate, Associate to Consultant (A2C)

Investment Analyst/Associate - Private Credit

Oracle HCM - Senior Associate

Associate Director, Business Manager (Markets Treasury Transformation)

Associate Director, BCO

Vice President I - Strategy & Insights

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