Crm analyst Work, Jobs in Epsom, Sry (with Salaries)

Business Analyst / Project Manager – CRM(+) 12 months / 18 months Fixed Term Contract
WildBrain CPLG —London
- Full-time
- Hybrid work
- CRM software
- In-person
Data Analyst - 12 Month Fixed Term Contract
Sephora —London
- Temporary
- Microsoft Powerpoint
- Analytics
- Employee discount
Business Analyst - Onboarding
CMC Markets —London
- Full-time
- Mentoring
- Agile
- SDLC
CRM Analyst / Marketing Insight Analyst
The Big Table Group —London
- Full-time
- Hybrid work
- CRM software
- AI
- Communication skills
- Employee discount
Quick apply
Associate Data Analyst
CDP Global —London
- £27,265 - £34,082 a year
- Hybrid work
- English
- Product management
- Agile
- Employee assistance programme
Service Desk Analyst
OPUS TECHNOLOGY —Reigate
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Life insurance
- Referral programme
Quick apply
12d
Senior Business Analyst – Global CRM Transformation
WPP —London
- Hybrid work
- CRM software
CRM Data and Customer Analyst
Jimmy Choo —London
- Full-time
- Microsoft Powerpoint
- English
- Analysis skills
Business Analyst
Tes Global —London
- £60,000 - £80,000 a year
- Full-time
- Writing skills
- Presentation skills
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
Solutions Analyst
Introhive —London
- Full-time
- Remote
- CRM software
- Organisational skills
- APIs
Quick apply
Digital Applications & AI Support Analyst
TavasTechs Ltd —London
- £45,000 - £55,000 a year
- Full-time
- Windows
- SharePoint
- AI
Quick apply
Customer Insight and Performance Manager (CRM) - 12 month Secondment
Experian —London
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Marketing
- Annual leave
Quick apply
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
Logistics Fulfilment Analyst
Everfox —London
- £43,800 - £60,300 a year
- Full-time
- Communication skills
- Annual leave
Change Consultant
Hitachi Solutions —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Human resources
Quick apply
Research & Experience Analyst
Quadient —London
- Full-time
- Hybrid work
- Marketing
- Data analysis skills
- English
- Employee assistance programme
- Referral programme
Quick apply
Business Analyst
University of East London —London
- £53,040 - £60,752 a year
- University
- Bachelor's degree
- School
11d
CRM Functional Lead — Microsoft Dynamics (Sales, Marketing & Case Management)
Marsh —London
- Full-time
- CRM software
- AI
- Communication skills
Market Data Analyst
Intercontinental Exchange Holdings, Inc. —London
- Full-time
- CRM software
- Organisational skills
- Software development
Customer Insight Analyst/Manager
LexisNexis Risk Solutions —London
- Full-time
- AI
- Employee assistance programme
- Employee discount

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Business Analyst / Project Manager – CRM(+) 12 months / 18 months Fixed Term Contract

WildBrain CPLG
London

Apply Now

Job details

Full-time

Qualifications

Facilitation
CRM software
Stakeholder collaboration
Requirement elicitation
Stakeholder liaison
Business analysis
Process improvement
Requirements gathering workshops
Multidisciplinary collaboration
Business requirements
Project progress tracking

Full job description

Full-time

Company Description

Location: London, UK

Hybrid work: Employees work in a hybrid model balancing collaboration in our office and remote work.

Overview WildBrain CPLG is a world-leading entertainment, sport and brand licensing agency with 20 offices worldwide. Since 1972 we have been providing our partners with dedicated licensing and marketing professionals and fully integrated retail, creative & product development, legal and accounting services.

We are looking to add to our talented team of innovators that can help us manage some of the most profitable and enduring brands in the world! We believe that our partnerships are about clarity, openness, and trust, and we are widely known for our straightforward approach.

About the Role

We are seeking an experienced Senior Business Analyst (with project delivery responsibility) to lead the CRM and adjacent workstreams within the WildBrain CPLG Digital Transformation program. This role is first and foremost a business analysis and process re‑engineering position, with accountability for ensuring the CRM solution is grounded in clear, optimised business processes and well‑defined requirements.

The role owns business process discovery, future‑state design and requirements definition, acting as the bridge between business teams and technical delivery resources (including external CRM vendors). Light‑touch project management responsibilities ensure the workstream remains on track, coordinated and aligned with the wider programme

Job Description

Business Analysis & Process Re‑engineering (Primary Focus)

Lead end‑to‑end business process discovery across all CRM‑impacted teams
Document current‑state (“as‑is”) processes, pain points and inefficiencies
Design future‑state (“to‑be”) processes aligned to CRM capabilities, transformation objectives and operational reality
Facilitate process workshops, walkthroughs and validation sessions with cross‑functional stakeholders
Produce clear, high‑quality process maps, user journeys and operating models

Requirements Definition & Functional Design

Lead requirements elicitation across business, operations and commercial teams
Translate business processes into clear functional and non‑functional requirements suitable for CRM configuration and build
Maintain strong traceability between business needs, process designs and system requirements
Own and maintain the CRM requirements backlog, supporting prioritisation decisions with the Program Lead
Facilitate vendor selection decision via stakeholder demos and RFP process

Business–Technology Bridge

Act as the primary interface between business stakeholders and technical delivery teams, including external CRM vendors
Explain business intent, constraints and priorities to technical teams in clear, unambiguous terms
Review solution designs to ensure they align to agreed processes and business outcomes
Support data, integration and reporting discussions to ensure end‑to‑end CRM workflows function effectively

Delivery Coordination & Workstream Management (Secondary Focus)

Accountable for delivery of the CRM workstream within agreed scope, timeline and budget
Maintain a pragmatic workstream plan, tracking milestones, dependencies and risks
Facilitate regular working sessions, stand‑ups and delivery check‑ins
Provide clear status updates, issue logs and decision tracking to the Program Lead
Escalate risks and dependencies early to support programme‑level decision‑making

Qualifications

Essential

Strong, demonstrable experience as a Business Analyst, with deep capability in process mapping and re‑engineering
Proven experience defining CRM‑related requirements and supporting system delivery
Expertise in facilitating process and requirements workshops with diverse stakeholder groups
Ability to translate complex business workflows into structured, consumable documentation
Experience working closely with external system vendors and internal technical teams

Desirable

Hands‑on experience with CRM platforms (e.g. Dynamics, HubSpot or similar)
Familiarity with contract drafting workflow management and automation
Experience operating within a multi‑workstream transformation programme
Familiarity with CRM integrations, data models or reporting considerations

Personal Attributes

Highly analytical, structured and detail‑oriented
Comfortable challenging business thinking to simplify and optimise processes
Strong facilitator with the credibility to guide senior stakeholders through change
Pragmatic and outcomes‑focused, balancing ideal process design with delivery reality
Confident operating with limited direction while staying aligned to programme goals

Additional Information

What We Offer Working at WildBrain is more than a job — it’s the opportunity to join forces with extraordinary, insightful, and imaginative people who will recognize your talents and encourage your professional growth and development in a work environment that promotes creativity and individuality. We offer competitive benefits, and we invest in our people and their future.

Our Commitment Diversity, Equity, and Inclusion are in our DNA. As a global leader in kids and family entertainment, we strive to reflect and honour the diversity of our audiences around the world. We believe that creating diverse and inclusive content & brands begins with fostering a culture of belonging at WildBrain. To us, a culture of belonging is one where we celebrate and welcome the diversity of all employees, stakeholders, and external partners and strive to create an environment where every individual feels valued, respected, and brings their authentic self to work.

We demonstrate our commitment to this by striving to provide a supportive work environment and a corporate culture that welcomes and encourages equal opportunities for all employees. We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve listed here, we encourage you to please still consider applying. We strongly believe that diverse experience, transferable skills, and passion are key! WildBrain accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.

About WildBrain CPLG

WildBrain CPLG is a trusted licensing partner for leading brands worldwide, offering 50 years of expertise building consumer products and location-based entertainment programmes across the entertainment, sport, corporate and lifestyle sectors. With over 20 offices serving the UK, Europe, India, the Middle East, China, Asia Pacific and the US, WildBrain CPLG combines the strength of global reach with expertise in local markets to achieve the best results for partners. Our passionate teams consistently challenge themselves to explore new and innovative ideas and opportunities in partnerships, activations, creative and business processes to celebrate and build brands. At WildBrain CPLG, we believe that collaboration is about clarity, openness and trust, and we are widely known for our no-nonsense, straightforward approach. WildBrain CPLG is part of WildBrain Ltd., a global leader in kids’ and family entertainment. Please contact us or visit the WildBrain CPLG website for more information: www.cplg.com.

About WildBrain

At WildBrain, we build and grow beloved family brands through exceptional entertainment experiences. Home to franchises such as Strawberry Shortcake, Teletubbies, Yo Gabba Gabba!, Inspector Gadget and Degrassi, we are a global leader in franchise management—bringing stories to life through content production, audience reach and consumer products. Our award-winning studio has partnered with top global platforms such as Apple TV, Netflix and the BBC, producing acclaimed series such as The Snoopy Show, Strawberry Shortcake: Berry in the Big City, Teletubbies (2015), Yo Gabba GabbaLand! and Finding Her Edge. The WildBrain Network, offering more than 1,000 channels across YouTube, FAST and AVOD, delivers premium-quality content to today’s kids and families wherever they’re watching—connecting advertisers to audiences at scale through brand-safe media solutions. WildBrain CPLG, our global licensing and consumer products arm, represents our own and partner brands across major territories worldwide. Headquartered in Toronto, WildBrain trades on the Toronto Stock Exchange (TSX: WILD). Visit us at wildbrain.com.

Attention: We have been made aware of individuals and recruitment agencies falsely claiming to represent WildBrain and offering employment opportunities on our behalf.

All legitimate opportunities are managed through our internal Talent Acquisition team and verified partners, and are posted on our official careers page and LinkedIn. If you are unsure about the legitimacy of any outreach, please verify by contacting us directly.

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Refine Your Search

crm analyst jobs in epsom, sry

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Senior Business Analyst – Global CRM Transformation

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