Emergency management & response occupations Work, Jobs in Epsom, Sry (with Salaries)

TikTok Shop - Emergency Response Management Operations Manager
TikTok —London
- Bachelor's degree
Call Handler (shifts)
Peoplesafe Ltd —Epsom
- From £28,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Trainee Emergency Call Handler
London Ambulance Service NHS Trust —London
- £27,129 - £32,346 a year
- Full-time
- Travel
- Communication skills
- Annual leave
1d
Shift Response Controller (HF1359324)
Flourish —Epsom
- £28,000 a year
- Full-time
- Customer service
- Computer literacy
- Writing skills
Quick apply
8d
ARC Response Controller (HF1359325)
Flourish —Epsom
- £28,000 a year
- Full-time
- Customer service
- Writing skills
- No experience needed
Quick apply
8d
Operations Controller
Waymo —London
- £142,000 - £149,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Radio Control Room Operator
APCOA PARKING (UK) LTD —London
- £15.17 an hour
- Customer service
- Communication skills
Quick apply
Travel Risk Coordinator - EMEA, Travel Risk Management
Amazon UK Services Ltd. —London
- Full-time
- Master's degree
- Hotel
- Bachelor's degree
NHS 111 Health Advisor
Practice Plus Group IUC —Dorking
- £12.71 - £16.33 an hour
- Weekend availability
- Computer literacy
- Organisational skills
- Computer skills
- Paid training
- Annual leave
Shift Response Controller (HF1359323)
Flourish —Epsom
- £28,000 a year
- Full-time
- Customer service
- Writing skills
- No experience needed
Quick apply
8d
Lead, System Disruption Management
Waymo —London
- £118,000 - £124,000 a year
- Full-time
- Remote
- Business
- Leadership
Crisis Management & Scenario Testing Specialist
WTW —London
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Business Continuity Manager
c2c Railway —London
- £67,210 a year
- Full-time
- Hybrid work
Quick apply
NHS 111 Health Advisor - Croydon
London Ambulance Service NHS Trust —Croydon
- £30,630 - £32,346 a year
- Weekend availability
- Communication skills
- Annual leave
Emergency Preparedness Adviser
Department of Health and Social Care —London
- £39,202 - £42,182 a year
- Weekend availability
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Sick pay
5h
EMEA Regional Crisis Manager
TikTok —London
- Team management
- Leadership
7h
Crisis Management Specialist
Mitie —London
- Hybrid work
- No experience needed
- AI
1d
Operational Resilience, Readiness and Response Practitioner
Sky —London
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- AI
- Free parking
- Employee discount
FIRST AID RESPONDER
Merlin Entertainments —Chertsey
- £13.21 an hour
- Experience working with children
- First Aid Certification
- Guest services
- Employee discount
Operational Resilience, Readiness and Response Coordinator - 12 m FTC
Sky —London
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Free parking
- Employee discount
1d

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TikTok Shop - Emergency Response Management Operations Manager

TikTok -
London

Apply Now

Job details

Qualifications

Incident triage
Stakeholder collaboration
Stakeholder liaison
E-commerce
Bachelor's degree
Continuous improvement cycles oversight
Risk management
Multidisciplinary collaboration
Root cause analysis
Corporate regulatory compliance oversight

Full job description

Global Operations

TikTok Shop - Emergency Response Management Operations Manager

Location
:

London

Employment Type
:

Regular

Job Code
:

A226031A

Responsibilities

The E-Commerce team seeks to further advance this mission by connecting buyers, sellers and content creators in one seamless, trusted online shopping experience. The EMEA E-commerce Governance & Experience (GNE) team seeks to inspire and preserve trust in TikTok E-Commerce, by designing and implementing end-to-end governance & experience programmes that enable a safe, trustworthy and thriving international marketplace.
The Role

As a Global Emergency Response Operations Manager within GNE, you will play an impactful role in building and operationalizing business-critical processes that enable TikTok Shop to keep our platform safe, secure and in compliance with laws. You will manage & resolve global time-sensitive emergencies & escalations, partnering closely with Legal, Policy, Operations and Product teams to mitigate legal, regulatory, reputational, safety and ecosystem risks to TikTok Shop. You will also conduct deep analyses for each incident to identify trends, insights and opportunities to improve TikTok Shop policies, systems and processes, with the aim of preventing future similar occurrences from impacting TikTok Shop.

Responsibilities:

Manage cross-domain e-commerce policy escalations from start-to-end, drive cross-functional stakeholder consensus, and conduct root-cause analyses to improve GNE's e-commerce risk prevention and risk management capabilities. This includes:

a) Triaging high-priority escalations, leading investigations, and executing strategic containment responses to swiftly detect and remove content associated with various online risks and harms.
b) Actively contributing to shaping strategies for preventing or mitigating similar incidents in the future.

Develop subject matter expertise across TikTok e-commerce infrastructure, policies, products, tools, systems, and data to enable efficient identification & resolution of time-critical and cross-domain problems related to TikTok's sellers, creators and community.
Create and improve frameworks & processes for e-commerce emergency/escalation management, collaborating with cross-functional stakeholders to implement scalable & sustainable solutions.
Conduct regular monitoring of key performance metrics and escalations trends to produce actionable data-driven insights, delivering feedback to drive improvements to TikTok's e-commerce policies, processes, systems, and products, mitigating future risk to our customers and users.
Navigate legal and regulatory frameworks relevant to identity verification for sellers & creators, moderation for product listings and e-commerce content, and other platform governance processes to ensure compliance with applicable regulations in executing external responses.

Qualifications

Minimum Qualification(s)

3+ years experience in risk investigations/operations and policy/process development in an online operations, trust & safety, consulting, business analytics, or intelligence research environment.
Experience in and/or demonstrable knowledge of e-commerce legal/regulatory/safety risk management, incident/crisis management, public relations, or public policy.
Experience solving cross-functional problems, analysing and translating data to make recommendations and drive actionable business decisions. Data interpretation is required in this role.
Proven ability to make important and high-quality decisions independently.

Preferred Qualification(s)

Bachelor's Degree or above.
Proven experience collaborating with global teams.
Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment.
Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Apply Now

Refine Your Search

emergency management & response occupations jobs in epsom, sry

TikTok Shop - Emergency Response Management Operations Manager

Call Handler (shifts)

Trainee Emergency Call Handler

Shift Response Controller (HF1359324)

ARC Response Controller (HF1359325)

Operations Controller

Radio Control Room Operator

Travel Risk Coordinator - EMEA, Travel Risk Management

NHS 111 Health Advisor

Shift Response Controller (HF1359323)

Lead, System Disruption Management

Crisis Management & Scenario Testing Specialist

Business Continuity Manager

NHS 111 Health Advisor - Croydon

Emergency Preparedness Adviser

EMEA Regional Crisis Manager

Crisis Management Specialist

Operational Resilience, Readiness and Response Practitioner

FIRST AID RESPONDER

Operational Resilience, Readiness and Response Coordinator - 12 m FTC

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