Where: 100% Remote – UK based (with some travel for team and client meetings)
Type: Full time salaried role
Founded 24 years ago, we're a leading global full-service social media agency on a mission to protect and grow brands socially.
In today's cluttered world, communities are seeking authentic brand relationships, which is why we have devised our Brand Currency Methodology to enable brands to grow their earned media presence, whilst tracking the investment back to their brand growth and value.
Now, we're on the lookout for an Associate Director, Social Intelligence to join our award-winning Intelligence Team.
As a team we're here to create industry-first work, and we're looking for someone with that same hunger and excitement to do things a bit differently.
You'll join us as an Associate Director, Social Intelligence, reporting into the Head of Intelligence. This is a senior role within the team, taking ownership of high-value projects and client programmes across a portfolio of global and national brands.
You'll be known for great storytelling and insight generation, with strong commercial instincts. You'll manage high-value client programmes end to end, coach and mentor junior members of the team, and play a lead role in growing our client accounts and our reputation in the market.
Your clients: You'll manage high-value projects and client reporting programmes, taking full ownership of delivery, brief and budget. You'll act as a trusted senior partner to your clients, identifying opportunities to grow the scope of your accounts.
Projects: Confident leading a variety of insights project types, from social listening through to trends and audience work. You'll manage junior team members on projects and be responsible for the standard of what your team delivers.
New business: You'll lead new business pitches on behalf of the Insights team, with some oversight from the Head of Intelligence, and deliver proposals independently.
Commercial growth: Comfortable upselling your own work and coaching others to do the same while identifying opportunities to grow scope on the clients you lead.
People: You'll help the department stay innovative by proactively suggesting new reading, techniques and tools, and you'll foster a culture of learning and development in the team. There may be line management responsibility at this level.
Reputation: You'll help promote the agency through trade press or supported blogs, and represent Social Element at conferences and other networking events.
Culture & tech savvy: Understand what's happening in the zeitgeist, whether you get your news from TikTok or the web, while staying current on platform and social listening vendor changes.
Lead insights projects end-to-end, from research design and analysis through to visualisation and delivery.
Manage high-value client programmes, ensuring work is delivered on time, to brief and to budget.
Lead new business pitches for the Insights team, with some oversight from the Head of Intelligence.
Contribute to and lead on proposals and scopes in collaboration with the Head of Intelligence and Client Services.
Identify opportunities to grow scope on the clients you lead.
Coach and mentor junior members of the team, developing their craft and broader insights skills.
Build strategic relationships across the agency, using these to identify new opportunities for your clients.
Represent Social Element externally; through trade press, supported blogs, conferences and networking events.
Strong experience in social and other insights tools (e.g. Sprinklr, Hootsuite, Talkwalker, Brandwatch). Experience with Global Web Index or similar is a bonus.
Proven commercial experience e.g. comfortable upselling work and scoping/resourcing projects.
Experience in line management, and ideally in innovating your own products or solutions.
Fantastic attention to detail, organisational and time management skills.
Honed storytelling skills, and confident presenting your own work and coaching others to present theirs.
A curious, proactive approach with a can-do attitude.
A team-oriented professional, able to work independently and stay self-motivated.
Competent in Microsoft/Google Suite, with a focus on PowerPoint and Excel.
Extensive experience working in a senior social intelligence role.
Agency experience: social or integrated, but used to the agency way of working.
Experience working for multi-market clients.
Bonus: experience working on automotive, financial services, retail or travel accounts.
Bring the joy: Our people bring the joy by radiating energy, creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them!
Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity, leading the way with best-in-class solutions and innovative ideas.
Everyone's welcome: We create an inclusive and respectful environment where communication is jargon-free, and everyone feels welcome.
We've got you: With a team that's professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly.
Genuine humans: Our genuine humans are compassionate, honest, and unapologetically real.
Remote working (with some travel for team and client meetings)
️ Flexible working schedule (where possible)
️ 33 days of holiday (including bank holidays), increasing with length of service up to a maximum of 36 days
Birthday off
Annual Occasion Day off for an important event (e.g. moving house, getting married)
️ 1 Volunteer day off
Flexible Fridays (working half day)
Eye care: contributions towards eye tests and glasses
Enhanced sick pay: 4 weeks full pay, 4 weeks half pay
Enhanced family friendly policies
EAP scheme and wellbeing support
️ Access to our discounts website
The hiring process for this position will be made up of the following stages:
️ Culture + Connect Interview with one of the talent team
Skills + Experience Interview with Social Intelligence Team members
Assignment Phase with some of our Senior Leadership Team
We welcome applications from diverse and under-represented groups regardless of their background.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don't fulfil all the requirements, we encourage you to still apply — we'd love to hear from you!
We value having divergent thinkers who bring various experiences and viewpoints to the table at Social Element. We strongly encourage members of underrepresented groups to apply.
We are also able to make reasonable adjustments throughout the full recruitment process, so we invite you to identify any additional support you may require to ensure you are supported throughout the process.
If all this sounds like you, simply upload your CV/resume and complete the application form. While a cover letter is optional, we welcome any other way for you to share what draws you and motivates you about this role and the agency.
We encourage candidates to express their interest and motivation in the format that best showcases their talents.
If you would prefer to submit your application in a different format, please get in touch with us at [email protected] and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.
We are excited to receive your application! ️
