Trust manager Work, Jobs in Epsom, Sry (with Salaries)

Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
Sales Assistant at Tesco
The Entertainer at Tesco —Sutton
- £11.30 - £12.86 an hour
- Temporary
- Merchandising
Quick apply
Human Resources Assistant
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £27,106 - £28,850 a year
- Part-time
- Customer service
- Writing skills
- Databases
- Annual leave
1d
Human Resources Assistant
Surrey Downs Health and Care —Epsom
- £27,106 - £28,850 a year
- Part-time
- Databases
- Human resources
- Contracts
- Annual leave
1d
Individual Giving Executive
Rainbow Trust Children's Charity —Leatherhead
- Up to £27,500 a year
- Annual leave
- Employee assistance programme
Resident Manager (Leatherhead)
Get Living —Leatherhead
- Continuous improvement
- Front desk
- Communication skills
9d
Community Development Manager - Large Groups
Maybury & Sheerwater Community Trust —Woking
- £14.50 an hour
- Part-time
- Microsoft Word
- Management
- Computer literacy
Quick apply
3d
Vending Operator - Decorum Vending Ltd
9620146 —Byfleet
- From £31,000 a year
- Full-time
- English
- Driving
- Warehouse experience
- Annual leave
Quick apply
9d
Events Assistant
Neudata —London
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- Communication skills
- Annual leave
- Referral programme
Quick apply
Assistant Trust Manager
HSBC Global Services Limited —St. Helier
- Full-time
4d
8B Neighbourhood Locality General Manager South West
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £66,582 - £77,368 a year
- Full-time
- Free parking
2d
MLA Team Leader
The Royal Marsden NHS Foundation Trust —Sutton
- £33,262 - £36,027 a year
- Full-time
- Management
- Recruiting
- Training & development
- Annual leave
9d
Business Manager
NetXL Ltd —Guildford
- £30,000 - £40,000 a year
- Full-time
- Driving
- Contracts
- In-person
- Free parking
Quick apply
8d
Ward Host (Epsom)
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £15.42 an hour
- Part-time
- Serving
- Customer service
- Cooking
5d
Assistant Manager
Boots —Epsom
- Part-time
- Travel
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Lead Category Manager
Surrey and Borders Partnership NHS Foundation Trust —Dorking
- £59,798 - £67,020 a year
- Full-time
- Mentoring
- Communication skills
Project Coordinator, Data Monitoring - Entry Level
Medpace, Inc. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
- Work from home
On-Site Service Delivery Manager Epsom SWLEOC
Genmed.me Limited —Epsom
- £33,000 - £36,000 a year
- Full-time
- Customer service
- Team management
- In-person
- Annual leave
Quick apply
8d
Community Impact Manager
Lloyds Bank Foundation —London
- From £52,738 a year
- Full-time
- Travel
11d
Development Lead (Small Supports)
Let’s Belong —Little Bookham
- £45,000 a year
- Temporary
- Hybrid work
- Management
- Administrative experience
- Supervising experience
Quick apply
2d

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Complaints Manager

Surrey and Borders Partnership NHS Foundation Trust -
Leatherhead

Apply Now

Job details

Full-time
£51,657 - £58,785 a year

Benefits

Free parking

Qualifications

Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Team management
Training & development
AI

Full job description

We are looking for an experienced, compassionate and highly motivated individual to lead our Complaints, Patient Advice and Liaison Service (PALS) and People's Experience function.

This is an exciting opportunity to play a pivotal role in ensuring that the voices of people who use our services, their families and carers are heard, valued and acted upon. You will lead the day-to-day management of the Complaints and PALS Team, ensuring concerns are handled professionally, sensitively and in a timely manner, while promoting a culture of openness, learning and continuous improvement.

Working across the Trust, you will lead the development of our People's Experience agenda, bringing together learning from complaints, PALS contacts, compliments, concerns and real-time feedback to drive improvements in care, quality and people's experiences of our services.

As a visible and approachable leader, you will support staff at all levels to develop the confidence and skills needed to have open, honest and constructive conversations, particularly when managing concerns or resolving difficult situations.

To manage the Complaints and PALS Team
To build and maintain good relationships with clinical and non-clinical staff across Directorates and Departments.
To ensure the Trust adheres to the Complaints Regulations
Monitor and report on complaints and PALS performance
To build and maintain good relationships with key stakeholders and the local community.
Articulate the significance and potential impact of government policies as they relate to policy, practice, and its development.
Proactively work within the principles of being open and honest (Duty of Candour)
The post holder will deliver a training programme for all staff on complaints handling and specific training for investigating officers.
The post holder will lead on the implementation and embedding of Ai technology (Quail) within complaint responses to ensure that it is being utilised optimally across the Trust.
To act as Liaison Officer when a complaint has been referred to the Ombudsman for investigation.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Please check the job description & person specification document for more information on the requirements for this job

Apply Now

Refine Your Search

trust manager jobs in epsom, sry

Complaints Manager

Sales Assistant at Tesco

Human Resources Assistant

Human Resources Assistant

Individual Giving Executive

Resident Manager (Leatherhead)

Community Development Manager - Large Groups

Vending Operator - Decorum Vending Ltd

Events Assistant

Assistant Trust Manager

8B Neighbourhood Locality General Manager South West

MLA Team Leader

Business Manager

Ward Host (Epsom)

Assistant Manager

Lead Category Manager

Project Coordinator, Data Monitoring - Entry Level

On-Site Service Delivery Manager Epsom SWLEOC

Community Impact Manager

Development Lead (Small Supports)

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