Pensions manager Work, Jobs in Erdington, Wmd (with Salaries)

Divisional Customer Services Manager
Wates —Wolverhampton
- Team management
- Leadership
- Annual leave
Operations Manager
Firma Stella Sports Memorabilia —Kidderminster
- £45,000 - £50,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Advice and Guidance Deputy Manager
Age Connects West Midlands —Sutton Coldfield
- £26,062.40 a year
- Full-time
- Databases
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
Sales Advisor
FlooringSuperstore.com —Birmingham
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
11d
Responsible Individual
Bayleaf Care —Burton-On-Trent
- £69,200 a year
- Full-time
- Management
- Recruiting
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Television Licence Field Officer
Capita —Walsall
- £31,650 a year
- Weekend availability
- Computer literacy
- Communication skills
- Flexible schedule
Fleet Compliance Coordinator
DHL Supply Chain —Birmingham
- £30,000 a year
- Monday to Friday
- Remote
- Computer literacy
Office Manager
Reference Technology Ltd —Tamworth
- £32,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
Quick apply
Customer Delivery Manager
Walsall Council —Walsall
- £55,662 - £59,490 a year
- Full-time
- Customer service
- Team management
- Communication skills
- Flexitime
9d
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Resourcing Team Manager
RAC —Walsall
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
14d
Information Governance Administrator
Tamworth Borough Council —Tamworth
- £26,403 - £28,598 a year
- Full-time
- Remote
- English
- Administrative experience
- Organisational skills
4d
Store Manager
B&Q —Birmingham
- £59,500 - £77,890 a year
- Part-time
- Customer service
- Retail management
- Annual leave
- Employee assistance programme
7d
Regional Operations Co-ordinator - North of England
Ecolab Inc. —Birmingham
- Full-time
- In-person
- Communication skills
3h
Programme Director - West Midlands
Right to Succeed —Birmingham
- £58,916 - £63,717 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Budgeting
- Annual leave
- Work from home
Quick apply
11d
Resource Manager, Resource, Demand and Capacity
Department for Transport —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- PMP
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
4h
Centre Manager
Mytime Active —Birmingham
- £40,000 a year
- Full-time
- Management
- Business development
- Annual leave
- Referral programme
Delivery Manager
HM Courts and Tribunals Service —Birmingham
- £35,335 - £37,847 a year
- Part-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave

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Divisional Customer Services Manager

Wates -
Wolverhampton

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance
Car scheme

Qualifications

Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
Tenant engagement
Continuous improvement cycles oversight
Team management
Partnership building
Management reporting
Customer support
Customer interaction
Leadership

Full job description

Due to continued growth across our Planned Works Division, we have an exciting opportunity for an experienced Divisional Customer Service Manager to join Wates Property Services.

This is a strategic leadership role responsible for driving customer excellence across multiple social housing planned maintenance and refurbishment contracts. Working closely with operational, commercial and client teams, you will lead the customer service agenda, ensuring residents receive an outstanding experience throughout the delivery of works programmes.

You will play a key role in shaping customer strategy, improving service delivery, enhancing resident satisfaction, and building strong partnerships with housing associations and local authority clients across your region.

Key Responsibilities

Lead and implement the divisional customer service strategy across multiple planned works contracts.
Drive customer satisfaction, resident engagement and service excellence across all programmes.
Analyse customer feedback, KPIs and performance data to identify trends and improvement opportunities.
Work closely with operational teams to ensure resident-focused delivery throughout project lifecycles.
Develop strong working relationships with client customer service teams and key stakeholders.
Champion best practice in resident engagement, customer care and complaint resolution.
Ensure compliance with client requirements, regulatory expectations and social housing standards.
Support and develop Resident Liaison teams and customer-focused colleagues across the division.
Lead on customer insight initiatives to continuously improve service delivery and outcomes.
Produce reports and presentations on customer performance, risks and improvement plans.
Drive innovation and new approaches to enhance the customer journey.

What We're Looking For

Essential:

Proven experience within social housing planned maintenance, planned works, retrofit or refurbishment programmes.
Significant experience leading customer service or resident engagement functions across multiple contracts.
Strong understanding of customer satisfaction measures, KPIs and service improvement methodologies.
Experience working with housing associations and local authority clients.
Excellent stakeholder management and relationship-building skills.
Ability to influence and engage senior operational and commercial leaders.
Strong leadership experience managing and developing teams.
Full UK driving licence.

Desirable:

Experience within large-scale planned maintenance or decarbonisation programmes.
Knowledge of social housing regulatory requirements and resident engagement standards.
Relevant customer service, leadership or housing qualifications.

What You'll Get

Competitive salary and benefits package.
Car allowance.
Annual bonus/profit share scheme.
Pension with enhanced employer contributions.
Private healthcare options.
26 days annual leave plus bank holidays and your birthday off.
Flexible and agile working.
The opportunity to influence customer experience across a growing national social housing business.

Why Join Wates Property Services?

At Wates, we're helping create better places to live by delivering high-quality planned maintenance, retrofit and decarbonisation projects to hundreds of thousands of social housing residents across the UK. You'll be joining a business that places customers at the heart of everything we do, with a genuine commitment to service excellence, innovation and social value.

If you're an experienced social housing customer service leader looking to make a real impact across multiple contracts and communities, we'd love to hear from you.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [email protected]

Benefits

Bonus

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

Refine Your Search

pensions manager jobs in erdington, wmd

Divisional Customer Services Manager

Operations Manager

Advice and Guidance Deputy Manager

Customer Experience Manager

Sales Advisor

Responsible Individual

Television Licence Field Officer

Fleet Compliance Coordinator

Office Manager

Customer Delivery Manager

Delivery Manager

Housing Manager

Resourcing Team Manager

Information Governance Administrator

Store Manager

Regional Operations Co-ordinator - North of England

Programme Director - West Midlands

Resource Manager, Resource, Demand and Capacity

Centre Manager

Delivery Manager

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